Role: Cloud Service Delivery Manager

Location: Mumbai

Exp: 14+ years of experience

Roles and Responsibilities

  • Service Delivery Manager is responsible for Managing Engagement end to end.
  • Creating & tracking Service improvements, Risk & issues, Quality documents, Invoices, SOW.
  • Managing Escalations, Participating in MIM calls.
  • SDM will be responsible for SLA compliance, Incident & change breach analysis.
  • Works with Team managers to ensure all relevant process documentation reflects ITIL best practices and client requirements, ensuring it is reviewed and updated within agreed timescales.
  • Works with and drives forward improvements within the managed teams and produce recommendations for service improvements.
  • Assists Lead SDM on cost management for the project.
  • Reviews and analyses day-to-day operations to ensure SLA commitments are met.
  • Produces regular management reports for client and attends review meetings.
  • Provides analysis, feedback and actions based on trends, root cause analysis and other reports
     

Required Skills

  • Sound Project Management skills.
  • Excellent communication & presentation skills.
  • Well versed with IPC process.
  • Knowledge of Cloud technologies.
  • Knowledge of OS, database, storage, backup, network basics.
  • Evidence of successfully driving Transformation / Change Programs that have delivered Business Value,.
  • Savings and Service improvements.

Ability to work with remote teams

Apply now