Citrix Admin- 6 to 9Yrs- Chennai
Principal Responsibilities: ? Serves as level-3 technical Support Engineer in the analysis, troubleshooting, and maintenance of all assigned projects, responsible integrity and reliability of the infrastructure. ? Responsible for the supporting of new systems, upgrades and modifications, including planning, testing, coordinating and scheduling. Ensures that change management and defined security procedures for all assigned systems are executed in accordance with client policies and procedures. ? Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes and implement recommendations for resources required to maintain and/or expand service levels. ? Responsible for problem management activities, provides tier-three support in problem resolution. ? Assist with the design, development, implementation, procedures, and deliverables standards pertaining to projects and services ? Extensive interfacing, collaboration, and coordination of efforts with vendors and other departments in the company ? Provide training to Help Desk, Operations staff and Level 1-2 Engineers as needed ? Perform routine system analysis, and develop reporting metrics, perform proactive and predictive analysis. ? Must be flexible and available to provide off-hours support when required and in some cases, be as part of a 24/7 on-call rotation.
? 5 Years’ experience supporting Citrix /Microsoft/VMware tools
? Minimum of 7 years’ experience in Remote Access Technologies based on Citrix Systems and VMWare
? 5 + Years’ experience managing complex Citrix 7.X XenApp/XenDesktop environments.
? 3 Years’ experience supporting Citrix NetScaler.
? 3 + Years’ experience deploying Golden image, and supporting Citrix Provisioning and MCS Services
? 5 + Years’ experience with Microsoft Windows 2008 and above Server with Windows 7 and above OS support
? 3 + Years’ experience supporting Microsoft App-V technology
? Experience with supporting RSA SecurID infrastructure
? Strong background with AppSense Management Suite, Microsoft SQL Server, IIS, Active Directory Policy Management and Storage Area Networks
? Experience knowledge of VMWARE 5.x & 6.x
? Experience knowledge of Systrak, Splunk, Xangati, Login VSI tools helps
DTCC Confidential (Yellow)
? Experience PowerShell scripting
? Strong Problem and Troubleshooting management skills
? Self-starter, independent worker and team player
? Good written and verbal communication skills
? Working knowledge of the ITIL framework
? Knowledge and expertise in disaster recovery exercises
? Extensive and proven knowledge of Citrix technologies: XenApp 7.x, XenDesktop 7.x, Provisioning Services 7.x, Citrix NetScaler/Advanced Access Gateway 10.x & 11.x, Storefront
? Extensive and proven knowledge of Microsoft Technologies: Server 2008 & 2012, Windows 7 & Windows 10
? Extensive knowledge of Internet Explorer and other browser configurations.
? Experience with RSA authentication server and Secure ID technology
? Knowledge of Microsoft SQL and IIS
? Knowledge of Storage Area Networks
? Knowledge of Active Directory policies
? Knowledge of networking fundamentals, including: DNS, TCP/IP, Routing protocols
? Knowledge of AWS, Azure and Citrix Cloud Services is plus.
Education, Training or Certification
? CCA, CCEE or CCIA
? BS degree in