We are looking to hire BMC Remedy Business Analyst Pune 6 to 9 years


Job Description : 

Key Responsibility:
• Relevant Business Analyst experience Service Management tools implementation for 6-8 (Overall experience 10-12 years)  
• Business Analyst skill 60% and technical skill 40% (Technical in any discipline would do with strong project delivery expertise) .
• Should have done stakeholder management with the clients for delivering BMC Remedy,/Service 
• Should have good understanding ITIL process, Service Management and Service Integration processes
• Should have Strong Analytical experience in Service Request Management (SRM)
• Undertaking business analysis on all ITSM applications and interface projects
with particular regard to their impact on existing systems and environments
• Producing an appropriate business and/or system design
• Providing subject matter expertise and L3 production support as required.
• Conducting Due Diligence (Client solution discovery) 
• Assessing ‘as-is’ set up for tools and processes via workshops and interaction with customers
• Defining ‘to-be’ set up for tools and processes 
• Providing data required by the IT Change process (ITSM foundation data, process data, SLM, SRM etc.)
• Identifying and escalating any risks or issues that may affect the successful completion of a project. 
• Providing input to the Training Manager on changes in the current ways of working
• Works with other ITSM Business Analysts, Developers, Subject Matter Experts and Support Analysts to share knowledge and best practices


Personal Qualities:
• Shares own expertise with others; provides guidance and support to others
• Completes own role independently or with minimum supervision/guidance
in diverse environments
• Adapts information/style to the audience
• Establishes consensus and attains agreement
• Adapts positively to change and faces set backs with professionalism
• Can express ideas and concepts in a clear, concise manner that gains
management attention and leads to the desired outcome
• Exhibits competence and professionalism in all professional interactions
• Places shared goals before own interests fostering a “Team Spirit”, no-shore
approach and collaboration


Contact Adhithya Naidu

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