BMC Remedy – 2 to 4 Years – Mumbai
Job Title:- BMC Remedy
Experience:- 2 to 4 Years
Job Location:- Mumbai
- A demonstrated experience of at least 3 years in development/support to the BMC Remedy ITSM tools specifically on AR Server, and modules ITSM, SLM, SRM.
- ITIL certified is preferable.
- Experience in installation, upgrade of AR server and the ITSM modules.
- Development of custom functionalities.
- Identifying and fixing of issues in out of the box and custom work flows.
- Interpersonal, business management and customer service skills .
- Functional domain knowledge. Aptitude for translating business stakes into application/organisation evolution and IT plan.
- Constance and ability to manage a portfolio of application run and projects / programs.
- Identify, get buy-in and deploy technology solutions to augment or make Business processes efficient.
- Maintain service levels during Build phase and Run durations.
- Be able to understand complex cross platform technical issues, contractual requirements and able to identify areas for improvement.
- Experience of setting an engagement model from scratch in the areas of Governance, Reporting, Interfacing with client and Capgemini business units
- Good customer relations skills to understand client/client representatives concerns and requirements.
- Leadership abilities – mainly during crisis and major incident.
- Bachelor’s degree in IT or related field.
Contact Person – Pratiksha Sonavane