Amazon Connect Architect | 9 to 12 years | Bengaluru & Hyderabad

Job Description

  • Experience in building solution and implementing CCaaS
  • Understand the current landscape tools and technology of the client
  • Determine Contact center operations strategies from a technology perspective by conducting needs assessments evaluating state of the art technologies and establish technical specifications
  • Propose technology solution at client premise Capgemini s Delivery center or cloud based solution as required by the client
  • Manage End to end responsibility for implementing the proposed solution including leveraging AWS based Amazon Connect cloud solution
  • Work with solutions team and propose the best technology solution suited as per the client s requirements
  • Undertake any integration activities with any of the CRM or Service Management platforms like ServiceNow ZenDesk and any other CRM platforms
  • Explore the market for better platforms and tools which may be beneficial to Capgemini and our clients
  • You will work with Presales Solutions Design team and partner with clients in developing and delivering Contact Center solutions that will enable smooth function of operations with cost effective solution
  • You will be a go to guy for any Amazon connect and cloud solution requirements as part of proposed solution

Primary Skills

  • Experience working in multi client BPO provider with Contact Center Technology
  • Experience in Amazon Connect and platforms like ServiceNow Zendesk and any other CRM platforms with additional experience is cloud platforms

Secondary Skills

  • Candidate should be with good stake holder management capabilities

Ref:

900310

Posted on:

August 11, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Business units:

Cloud Infrastructure Services

Department:

Infrastructure & Service Integration