Daniel Garschagen

Expert in CRM, Digital Customer Experience

Head of Applied Innovation Exchange Munich at Capgemini Invent

As Senior Manager Automotive Digital and Head of Applied Innovation Exchange (AIE) Munich, Daniel Garschagen’s primary role is to help clients in the automotive sector transform digitally.

A digital-first consultant, Daniel uses his automotive industry expertise to bring innovation and digital business models to traditional sectors. As his automotive clients face increasing pressure from industry disruption, including new competitors, they must use new technologies and shift from a product centric to a customer centric model. But where do they start? Daniel believes innovation is essential for organizations seeking to transform and stay relevant.

That’s where our AIE adds value. It is a global network of exchanges and a partner ecosystem that delivers a high-performance innovation engagement experience through a diverse. Drawing on this and his own flair for innovation, Daniel helps to create innovative new mobility solutions and a reimagined customer experience throughout the customer journey.

Sector and Subject Expertise

  • Automotive
  • Customer Experience, Digital Transformation, Innovation


And another thing…

Family man Daniel loves being in the mountains throughout both summer and winter.

Daniel Garschagen

My experience

Head of Applied Innovation Exchange Munich @ Capgemini Invent

Jun 2016 - Present

Lead Consultant Customer Management Consulting @ Management Consulting

Feb 2013 - May 2016