Dreamforce 2019 | with Capgemini

Capgemini and Trailblazers from around the world gathered at the Moscone Center in San Francisco for Dreamforce 2019, Salesforce’s premier annual conference.

Capgemini’s “Personal” Approach to Customer Experience

Customer experience is more than designing seamless interactions, with pre-scripted ‘personalized’ content.

Bonding brands and customers require an experience that is as personal as it is effective – and drives feeling through design and execution. This calls for challenging you to transform the organization, technology and culture to deliver across the enterprise.

Capgemini’s approach to customer experience is personal rather than personalized.

Empathizing as well as analyzing.

Putting the “You” first, every time.

We empower our clients to constantly adapt their people, organization and system in order to deliver value at speed for both their customers and their business.

We call it

You. At Scale.

Capgemini at Dreamforce 2019

As a global leader in innovation, collaboration and execution across many different industries, Capgemini was once again an Innovator Sponsor at this year’s event. The Capgemini booths #1718 and #1724 were filled with industry-experts empowering visitors to re imagine how they can interact with their customers.

In addition to our booths, we had several speaking sessions around how to scale 1:1 customer engagement and deliver a hyper-personalized experience across all touchpoints with Salesforce’s Customer 360 product.

EMEA Trailblazers Get Together (1)

  • Speakers
    • Doria Hamelryk | Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
    • Christie Fidura | Director, EMEA Developer Marketing, Salesforce
    • Jessica Galiana | Director, Community Marketing, Salesforce
    • Marilo Meta | President of LDA Albania, Kosovo & Presevo | Tirana Nonprofit Group Leader | Leadership Development Association Albania, Kosovo & Presevo Valley
    • Louise Lockie | Solution Architect, Salesforce MVP
    • Alba Rivas | Lead Developer Evangelist, Salesforce

EMEA Trailblazers Get Together (2)

  • Speakers
    • Doria Hamelryk | Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
    • Christie Fidura | Director, EMEA Developer Marketing, Salesforce
    • Jessica Galiana | Director, Community Marketing, Salesforce
    • Marilo Meta | President of LDA Albania, Kosovo & Presevo | Tirana Nonprofit Group Leader | Leadership Development Association Albania, Kosovo & Presevo Valley
    • Louise Lockie | Solution Architect, Salesforce MVP
    • Alba Rivas | Lead Developer Evangelist, Salesforce

Doria Hamelryk’s #MyTrailblazerStory: Building Apps, Career, and Community

  • Speaker: Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini

Service Desktop for Retirement Planning

  • Speakers:
    • Ameritas Life Insurance Group; Nicholle Taylor | VP Retirement Plans Service and Operations; Blake Voorhees |Business Intelligence Architect, Retirement Plans Service and Operations;
    • Capgemini: Sameer Singh | Engagement Lead

Rocket to the Cloud – a Life Sciences Company’s Journey

  • Speaker: Akshay Kumar | MuleSoft Practice Leader, Capgemini

The Shift from Solo to Multi-Cloud Consulting

  • Speaker: Mike King | Chief Technical Architect, Capgemini

Beginners Guide to Lightning Components

  • Speaker: Niels Bryan-Low| Salesforce Platform Director, Capgemini

5 steps to transform your Sales & Service organization at scale

  • Speakers:
    • Wolters Kluwer: Tom Van Dijck, Sales Operations Manager;
    • Capgemini: Edwin Hendrick, Head of Salesforce CoE; Maurits-Jan Groen, Alliance Manager

Future’s Session and Reception: Technology Enlightens Our World. 

  • Speakers:
    • Lanny Cohen | Chief Innovation Officer, Capgemini
    • Jonathan Miranda | Emerging Strategy Principal, Salesforce

Elevate the Opportunity Workspace with Lightning Experience Feature

  • Speaker: Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini

Empower Your Users with Flow in Lightning Apps and Pages

  • Speaker: Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini

Unifying the Continuous Experience with Customer 360

  • Speaker: Matt Francis |Vice President, FS SF Practice, Capgemini

Trailblazing Women: Authentic Leadership – A Modern and More Inclusive Approach

  • Moderator: Shannon Duffy – SVP Product Marketing, Salesforce
  • Panelists:
    • Janet Pope | North America Corporate Responsibility Director, Capgemini
    • Hang Black | Head of Global Sales Enablement, Juniper Networks
    • Molly Q. Ford | Sr. Director, Global Equality, Salesforce
    • Sylvia Metayer | Chief Growth Officer, Sodexo

Now Hiring: Employers and the Skills They’re Looking For

  • Speakers:
    • Shirlene Chow | Global Director, Ecosystem Talent, Salesforce
    • Sonia Flamm | Salesforce Billing Practice Lead | Missoula, MT Administrators Group Leader | Advanced Technology Group (ATG) | Missoula, MT Administrators Group Leader
    • Ashley Morris | Partner Talent Development Manager, Salesforce
    • Roxanne Reynolds | Talent Acquisition and Compliance Manager, Capgemini Government Solutions
    • Kristi Rychecky | Manager, Deloitte Digital

#AwesomeAdmin Hour (6)

  • Speakers:
    • Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
    • Celia Belarde | Podcast Producer, Salesforce
    • Juliette W | Salesforce Admin Marketing, Salesforce
    • Yves Stewart | Consultant, Slalom

Capgemini – Fastest Growing Partner in the Salesforce Ecosystem

Capgemini has been a Salesforce Global Strategic Partner for more than a decade with a proven track record of success as well as a presence in key geographies around the world. Our capabilities and expertise with multi clouds, and a top ranked position with Commerce Cloud™ and MuleSoft® enable us to provide unique value for our clients. During Dreamforce 2019, Capgemini was honored to receive 2019 Salesforce Bolty Commerce Cloud Partner Trailblazer Award for B2C and 2019  Vlocity Communications Partner of the Year.

Regarded as the fastest growing partner in the Salesforce ecosystem for two years running, we highlighted our industry-leading solutions and accelerators across many verticals including financial services, retail, automotive, manufacturing, life sciences and more.

Capgemini Partner awards and recognition:

Event details

November 19, 2019
November 22, 2019
Moscone Center in San Francisco, CA

Our latest Customer Experience Insights

Analyst recognition

Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide - 7 February 2019

Capgemini is a good fit for projects requiring business innovation, as well as CRM technical advisory and implementation skills, particularly when related to digital commerce and customer service.

Gartner Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide - 19 July 2019

Capgemini is a good choice for the implementation of CRM technology. It has practices that support all the major CRM platforms (Salesforce, Oracle CX, SAP C/4HANA, Pegasystems, Adobe and Microsoft Dynamics) and is now among the strongest for CRM technology implementation projects. Capgemini is also a good fit for projects requiring strategy consulting, particularly when close collaboration is required.

The Forrester Wave™: Salesforce Implementation Partners 2019

Today, Capgemini has broad capabilities across the whole Salesforce portfolio and offers a range of services across design, consulting, and technology. Capgemini brings a broad portfolio of services, including innovation and experience design, Salesforce technology expertise, and extensive operational and technology resources. Significant acquisitions in recent years have driven rapid expansion.