Capgemini ranked as a leading RPA service provider in the HFS top 10 RPA service providers 2018 report

In November, HFS announced its report on the Top 10 RPA Service Providers 2018 and we are very excited to be ranked 2^nd among the service providers evaluated. The report examined the role these service providers are playing in the evolving RPA market. They assessed and rated the RPA services capabilities of 29 service providers across a defined series of innovation, execution, and voice of the customer criteria.

We are especially proud to have scored very highly on the ‘voice of customer’ parameter. This is truly a recognition of our client-centric view supported by our unified approach on Intelligent Automation and RPA. At Capgemini, we really appreciate and honor the confidence that our clients have shown in our capabilities as it is this belief that has propelled us to a leading position not only in this specific report but also in the market in general.

Commenting on the report and Capgemini’s ranking, Elena Christopher, Research Vice President at HFS said: “Customer satisfaction was the linchpin of the study as RPA satisfaction overall remains tepid at best as enterprises strive for scale and return on investment in the face of continued hype around ease of use and quick wins. Capgemini’s ability to perform well in all three assessment categories speaks volumes about its ability to manage expectations and deliver value to its customers.”

For the future, we will continue to deliver even more value to our clients, leveraging dynamic Automation Drive Suite and offering new innovative Intelligent Automation and RPA services. We will invest even more in our Automation Drive fast-trackers, designed to inject productivity and efficiency as well as improved quality and predictability into our clients’ business and IT processes. Through our ambitious dedicated, global training program – Automation Drive Academy, we are cultivating Intelligent Automation and RPA specialists with an automation-first mindset, and this is just the start of our journey.

To close this blog post, I would like to say a big thank you to our clients and also to all our talented Intelligent Automation and RPA experts across the Group!

If you want to know more, do connect with me and my team or read about our latest reports: Upskilling your people for the age of the machine, and Unlocking the untapped value of automation.

You can download the HFS report from here: Top 10 RPA Service Providers 2018.

Ashwin Yardi

Expert in Automation and Industrialization

CEO – India, Capgemini
Ashwin Yardi is the CEO of Capgemini in India since December 2018.
He was also the Chief Industrialization & Automation Officer untill January 2021 and was driving the  competitiveness and industrialization of delivery of Capgemini portfolio. This involved leading the organisation’s focus on building a knowledge-driven delivery model and deploying intelligent automation to help clients derive the best value.
In his previous role, Ashwin was the COO of Capgemini in India from January 2016 to December 2018. As COO, he managed operations, delivery, capability development and Innovation across India.
Ashwin has over 25 years of experience in consulting, technology and large outsourcing services. He has performed several leadership roles driving the growth and profitability of various business units in Capgemini. Ashwin’s experience in international and multi-cultural environments spans across North and South America, Netherlands, Australia and Asian countries.
As an accomplished leader, he has worked closely with several fortune 500 companies to help them achieve their business transformation goals. He is also deeply involved in new age Digital & Big Data platforms and various automation tools.
Ashwin joined Capgemini in 2001 through the Ernst & Young acquisition.
Ashwin is an ardent advocate of Diversity & Inclusion and is the executive sponsor for many programs like Power Ahead for Capgemini in India. As a key member of the India CSR Core Committee, Ashwin has played a vital role in defining the strategic roadmap for CSR.
He is a qualified Chartered Financial Analyst and has done his Master’s in Management Studies from Sydenham Institute of Management Studies and Bachelor’s of Engineering from Mumbai University.