Towards seamless
identity management

In pursuit of a seamless user experience, the landscape
of managing identities needs resilient and unified backend
controls to both govern and implement access to services. How is this evolving?

The way identities are managed will dramatically change in the future.

More and more companies realize they need new ways of managing identities because of the business challenges they face. From delivering a seamless experience for up to millions of users in order to be competitive to providing easy but secure access to cloud services for their employees, business partners, and customers alike.

Yet, to make this a reality with traditional identity and access management (IAM) projects is not easy. They can be expensive, complex and difficult to kick-start.

In view of the current landscape, how many organizations feel adequately equipped to manage secured access to all users?

Business enablement

To stay competitive in their markets, modern businesses need to find ways to better manage the complex connections and access between different parties and cloud-based services

Type of existing infrastructure

0 %
have a hybrid IT infrastructure
0 %
still are primarily on-premise
0 %
are primarily Cloud/outsourced

Impact of cloud

0 %
think it’s critical to quickly onboard new Cloud services for user access and management.

Access management

0 %
see enabling or extending user access to their IT systems in the short-medium term as high priority
0 %
feel they are already adequately equipped for managing access for all types of users
How can enterprises create a simplied
user experience across multiple channels for consumers
and employees a like? Watch this video.


With traditional security boundaries being eroded, ensuring the right person has the right access to the right resource at the right time is critical for the business.

Audit & Compliance

0 %
think strong audit and compliance
support of their IAM solutions is high
0 %
see it as low or no priority

Type of existing infrastructure

0 %
consider different authentication methods
and IDs, including social logins, as
high priority
0 %
are already equipped with solutions
for adaptive authentication*

* Access authorization based on user profile and context
Find out how a unified IAM approach allows higher levels of security. Watch this video.


Managing user access is often executed in a decentralized manner by different business functions or even at the application level. This results in significant cost overheads to run and maintain separate processes and support functions.

Investments in IAM projects

0 %
report a budget increase
0 %

say their budgets remain
the same

Type of existing infrastructure

0 %

rate efficient IAM processes as
0 %

expect IT service providers to deliver
standardized best practice processes
Watch this video to learn how to reduce costs associated
with the governance and management of user access

Our top 6 recommendations

To get a head start in these three key areas for a robust and seamless Identity and Access Management in your enterprise, follow these top recommendations:


Move to a hybrid IT environment

Thanks to the cost-effectiveness of cloud, hybrid IT environments offer more flexibility but retain the control over sensitive data on-premise.

Next step: Explore the right deployment models for your applications and IT services. This offers a win-win for both CISOs and the business: the latter can innovate faster without comprising the security concerns that CISOs are responsible for.


Cater for a broader range of users

Identity and Access Management is no longer about employees only but also consumers and partners

Next step: Build the necessary requirements for employee, consumer and partner access as part of your Identity Management. This will strengthen your brand as external users engage more with you across different channels.


Support a variety of authentication methods

The days of username/password or one single OTP token approach are past. Modern solutions must support a variety of authentication methods, including adaptive risk controls.

Next step: Design your authentication methods according to your users’ profiles and the context. This enforces greater data protection for your users.


Demonstrate cloud compliance

With the rise of cloud services, there is recognition that compliance is fundamental yet difficult to enforce. Enterprises must navigate and respect complex regulations and audits, such as financial regulatory bodies and SafeHarbor, when handling personal data or risk sanctions.

Next step: Create a common interface for legacy and new services with existing and emerging standards (e.g. SAML, XACML, OpenID.) This ensures that you fully connect and manage your identity services as one single enterprise.


IT governance

Recent high profile data breaches are still using compromised passwords as their primary attack vector. Identity governance is critical to support the enterprise’s cybersecurity strategy and protect against these types of attacks.

Next step: Unify and standardize your processes to enforce a key set of rules to govern user identities. Agree with all stakeholders the order of priority of your critical systems, both legacy and cloud, and define a clear functional and implemention scope for each one. These actions help to secure your governance protocols for identity data.


Demonstrate value for money

In recognition of the need for more security, enterprises are readily investing in identity and access management.

Next step: Identify an experienced IT services provider to help deliver projects faster and more cost-effectively. Through better spending, CISOs will be better positioned to do more with more with their budgets.


Meet the authors


Mike Turner Global Cybersecurity Business Leader,

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Andrew Critchley Expert in Security Architecture, Identity
and Access Management

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Bert van Middelkoop Principal Consultant at Capgemini

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In collaboration with