Gain Advantage with IT Applications

digital customer experienceodigo

Interconnectedness – the Solution to its Own Problem

Erwan Le Duff
Joined-up thinking in an increasingly joined-up world.
Artificial Intelligence Digital health Healthcare Machine Learning

AI and the Healthcare Ecosystem—Why use Artificial Intelligence

AI is increasingly being used to augment human capabilities and automate repeatable processes. The technology has the potential to do many tasks that humans do and, potentially, do them just as well (or better), faster, and cheaper.

Customer Experience DCX Hybris sap

Customer centricity: five rules for success

Customer-centricity is about focusing on the customer; designing a compelling and engaging omni-channel experience by designing connected customer journeys as well as an extraordinary user experience across channels and touchpoints.

European Utility Week Smart Meter Management

Smart Meter Management: the challenge and the opportunity

Millions of meters mean masses of data. It’s a mountain to climb but the view from the top makes it all worthwhile.

analyticsbpobusiness services

The Democratization of Analytics

Divya Kumar
There was a time when analytics meant implementing a huge Business Intelligence (BI) system, spending a lot of money and landing up with a project that would run into several years. Naturally, a wide chasm emerged between the “haves” and “have-nots”.

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