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For financial services transactions, customers have higher expectations and want services that are fast, seamless, intuitive, and easy. FinTechs have made incremental gains within these areas and are reaching a critical mass of bank customers by setting new standards for innovation and customer experience.
Success in financial services is based on strong and authentic connections with customers—now more than ever.
At the recently concluded CES2018 held in Las Vegas, I sat down for a discussion with some folks from Idean to talk about the trends emerging this year.