{"id":713473,"date":"2026-05-15T15:38:40","date_gmt":"2026-05-15T15:38:40","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=research-and-insight&#038;p=713473"},"modified":"2026-06-17T06:33:52","modified_gmt":"2026-06-17T06:33:52","slug":"the-rise-of-ai-powered-gbs-as-the-strategic-value-orchestrator","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/gb-en\/insights\/research-library\/the-rise-of-ai-powered-gbs-as-the-strategic-value-orchestrator\/","title":{"rendered":"The rise of AI-powered GBS as the strategic value orchestrator"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/GBS-Webbanner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/GBS-Webbanner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/GBS-Webbanner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/GBS-Webbanner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/GBS-Webbanner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/GBS-Webbanner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/GBS-Webbanner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/GBS-Webbanner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/GBS-Webbanner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Business operations<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">The rise of AI-powered GBS as the strategic value orchestrator<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/06\/GBS-Capgemini-BlackLine-POV.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the PoV<\/span><span class=\"type\">7 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1219946\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1219946\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-global-business-services-gbs-is-entering-a-new-era-no-longer-viewed-solely-as-a-cost-efficient-shared-services-engine-gbs-is-increasingly-expected-to-enable-enterprise-growth-reduce-risk-improve-working-capital-performance-and-deliver-actionable-data-driven-insights-across-the-enterprise\">Global Business Services (GBS) is entering a new era. No longer viewed solely as a cost-efficient shared services engine, GBS is increasingly expected to enable enterprise growth, reduce risk, improve working capital performance, and deliver actionable, data-driven insights across the enterprise. <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As cost efficiency becomes table stakes, leading organisations are evolving GBS into a strategic, AI-powered value orchestrator.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This shift is expanding the mandate of GBS beyond traditional back-office operations into end-to-end enterprise value streams spanning finance, supply chain, sales, marketing, and customer operations. Expectations have fundamentally shifted, with GBS now increasingly accountable for enterprise-wide, Board-level business outcomes including revenue growth, working capital management, and faster time to market.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The paper explores how AI-powered GBS organisations are becoming intelligent hubs that connect data, processes, technology, and decision-making across the enterprise. It also examines how BlackLine\u2019s Agentic Financial Operations platform supports this evolution through continuous orchestration, embedded AI, and real-time operational insights \u2013 helping organisations move beyond task automation toward enterprise-wide value creation and Board-relevant business impact.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/GBS-Capgemini-BlackLine-POV.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download the PoV<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact Business Services<br><\/strong><em>To learn more, contact Capgemini\u2019s Business Services at <a href=\"mailto:businessservices.global@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">businessservices.global@capgemini.com<\/a><\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>The paper explores how AI-powered GBS organizations are becoming intelligent hubs, connecting data, processes, technology, and decision-making across the enterprise. It also examines how BlackLine\u2019s Agentic financial operations platform supports this evolution through continuous orchestration, embedded AI, and real-time operational insights \u2013 helping organizations move beyond task automation toward enterprise-wide value creation.<\/p>\n","protected":false},"author":499,"featured_media":713474,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":428,"primary_term":"Business operations","featured_focal_points":""},"tags":[],"research-and-insight-type":[85],"theme":[428],"brand":[],"service":[359],"industry":[],"partners":[],"content-group":[],"class_list":["post-713473","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-business-operations","service-intelligent-business-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The rise of AI-powered GBS as the strategic value orchestrator - Capgemini UK<\/title>\n<meta name=\"description\" content=\"The paper explores how AI-powered GBS organizations are becoming intelligent hubs, connecting data, processes, technology, and decision-making across the enterprise. 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