{"id":550179,"date":"2020-07-14T14:50:00","date_gmt":"2020-07-14T14:50:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=research-and-insight&#038;p=550179"},"modified":"2026-03-06T09:49:10","modified_gmt":"2026-03-06T09:49:10","slug":"energy-and-utilities-operating-in-the-new-normal","status":"archive","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/gb-en\/research-and-insight\/energy-and-utilities-operating-in-the-new-normal\/","title":{"rendered":"Energy and Utilities: Operating in the New Normal"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2020\/07\/EUC-Covid-banner_1200x350px_29-0.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2020\/07\/EUC-Covid-banner_1200x350px_29-0.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2020\/07\/EUC-Covid-banner_1200x350px_29-0.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2020\/07\/EUC-Covid-banner_1200x350px_29-0.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2020\/07\/EUC-Covid-banner_1200x350px_29-0.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2020\/07\/EUC-Covid-banner_1200x350px_29-0.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2020\/07\/EUC-Covid-banner_1200x350px_29-0.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2020\/07\/EUC-Covid-banner_1200x350px_29-0.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2020\/07\/EUC-Covid-banner_1200x350px_29-0.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:85% 62%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Energy and utilities<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Energy and Utilities: Operating in the New Normal<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2020\/07\/Energy-and-Utilities-Operating-in-the-new-normal.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Energy and Utilities Operating<\/span><span class=\"type\">335 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/research-and-insight\/energy-and-utilities-operating-in-the-new-normal\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/research-and-insight\/energy-and-utilities-operating-in-the-new-normal\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><a href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/3\/2020\/04\/Energy-and-Utilities-Operating-in-the-new-normal-1.pdf\">Key considerations for mitigating risk and seising opportunity in a post-crisis world<\/a><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Late last year, we concluded the global editorial of our&nbsp;<a href=\"https:\/\/www.capgemini.com\/gb-en\/research\/world-energy-markets-observatory-2019\/\">World Energy Markets Observatory<\/a>&nbsp;by saying that: achieving the climate change and sustainability goals outlined in the Paris Agreement would require a radical change in lifestyle and industry operations. Today\u2019s global health emergency has inadvertently led to such a change, effectively decreasing energy consumption through travel restrictions, reductions in industrial production and social distancing measures. The result? A significant drop in greenhouse gas (GHG) emissions\u2014albeit not one worthy of celebration given its steep cost in terms of mortality, human suffering, economic hardship and social strain.<\/p>\n\n\n\n<p>While the environmental outcomes related to the pandemic may appear positive at first glance, the actions driving them are by no means a practical way to achieve sustained, responsible and economically viable change.<\/p>\n\n\n\n<p>In this paper, we explore the present energy and utilities landscape, how the current health emergency will affect energy transition efforts and what organisations can do to effectively address risks and opportunities within this new normal.<\/p>\n\n\n\n<p>Most everyone living through this period of history are eager to return to \u201cnormal.\u201d But many health experts, world leaders and business analysts have suggested that the world that emerges from this crisis may be fundamentally changed.<\/p>\n\n\n\n<p>Within this paper, we consider 10 fundamental issues that will impact the Energy and Utilities sector and how our industry players can prepare to address them in the months to come.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-key-takeaways-include\"><strong>Key takeaways include:<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/3\/2020\/04\/COVID-POV-Key-takeaways-1.png\" alt=\"COVID-19 Energy Utlities\" class=\"wp-image-115163\"\/><\/figure>\n\n\n\n<p><strong>Read our full paper by downloading it here.<\/strong><\/p>\n\n\n\n<p>Capgemini is here for our clients to help guide them through these unprecedent times. If you\u2019d like to learn more or speak to one of our experts, contact us today.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-co-authors-nbsp\"><strong>Co-authors:&nbsp;<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><a href=\"https:\/\/www.capgemini.com\/experts\/utilities-chemicals\/philippe-vie\/\">Philippe Vi\u00e9, Global Sector Leader, Energy, Utilities, Chemicals<\/a><\/td><td><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/3\/2019\/03\/philippevie.jpg?w=150&amp;h=150&amp;crop=1\" alt=\"\" width=\"150\" height=\"150\"><\/td><\/tr><tr><td><a href=\"https:\/\/www.linkedin.com\/in\/colette-lewiner-2483a969\/\">Colette Lewiner, Energy advisor to Capgemini Chairman<\/a><\/td><td><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/3\/2020\/04\/Colette-Lewiner-1.jpg?w=150&amp;h=150&amp;crop=1\" alt=\"\" width=\"150\" height=\"150\"><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Connect with our experts<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/02\/James-Forrest12.jpg\" alt=\"James Forrest\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div 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class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/jamesforrest1\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">I lead in helping global clients with major business transformations involving smart grid, IoT, the reform of gas and electricity markets, major software and infrastructure changes, and the use of machine learning and artificial intelligence to drive significant business performance improvement.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 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Vi\u00e9<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Vice President of Energy and Utilities<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"http:\/\/fr.linkedin.com\/in\/philippevie\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">I have been in the industry for over 25 years, leading transformation projects globally. I\u2019m responsible for selling and delivering end-to-end transformation engagements for top utility and energy companies. I also lead Capgemini\u2019s annual World Energy Markets Observatory (WEMO), a report examining the electricity and gas markets in Europe, North America, Australia, and Southeast Asia. <\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" 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This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Energy and Utilities: Operating in the New Normal - Capgemini UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/gb-en\/research-and-insight\/energy-and-utilities-operating-in-the-new-normal\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Energy and Utilities: Operating in the New Normal\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/gb-en\/research-and-insight\/energy-and-utilities-operating-in-the-new-normal\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini UK\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-06T09:49:10+00:00\" \/>\n<meta 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