{"id":549436,"date":"2022-01-10T06:48:00","date_gmt":"2022-01-10T06:48:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=research-and-insight&#038;p=549436"},"modified":"2025-03-11T08:04:51","modified_gmt":"2025-03-11T08:04:51","slug":"what-matters-to-the-consumer","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/gb-en\/insights\/research-library\/what-matters-to-the-consumer\/","title":{"rendered":"What matters to the consumer"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/01\/Capgemini_research-insights_2022.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/01\/Capgemini_research-insights_2022.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/01\/Capgemini_research-insights_2022.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/01\/Capgemini_research-insights_2022.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/01\/Capgemini_research-insights_2022.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/01\/Capgemini_research-insights_2022.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/01\/Capgemini_research-insights_2022.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/01\/Capgemini_research-insights_2022.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/01\/Capgemini_research-insights_2022.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Customer first<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">What matters to the consumer<\/h1><\/div><h2 class=\"reasearchInsightTitle\">2022 consumer behavior tracker for the Consumer Products and Retail industries<br><a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/CRI_What-matters-to-todays-consumer_Final-Web.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/CRI_What-matters-to-todays-consumer_Final-Web.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Report &#8211; What matters to todays consumer<\/span><span class=\"type\">6 MB  pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/CRI_What-matters-to-todays-consumer_Infographic_Final.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Infographic &#8211; What-matter to the consumer<\/span><span class=\"type\">1 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/insights\/research-library\/what-matters-to-the-consumer\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/insights\/research-library\/what-matters-to-the-consumer\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">New research series shows consumers want consumer products and retail brands to be sustainable, purposeful, and to contribute positively to society<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video\"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\">What matters to today\u2019s consumer<\/h3><div class=\"video-info\"><p data-maxlength=\"68\">10,000 people, 10 countries, 1 question<\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" frameborder=\"0\" rel=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>As the world emerges from the shadow of the pandemic, many of the trends and changes in consumption patterns it sparked are set to stay. To report on and measure these seismic shifts, the Capgemini Research Institute is launching a new annual research series dedicated to the consumer products and retail segments.<\/p>\n\n\n\n<p>In the inaugural installment of this series, <em>What matters to today\u2019s consumer<\/em>, we surveyed over 10,000 consumers in 10 countries to find out what shoppers are really looking for in products and retailers and what they think about broader trends.<\/p>\n\n\n\n<p>What we found is that consumers are slowly flocking back to physical stores, but online shopping is as popular as ever. In categories such as grocery or health and beauty, efficient delivery and fulfillment services are more important than in-store experience. This is especially true since shoppers are ordering more directly from brands. Finally, consumers\u2019 top priorities are healthy, sustainable living \u2013 and they are making purchases that reflect this.<\/p>\n\n\n\n<p>For brands and retailers, these trends require a broad transformation from strategy to product development, digital, analytics, operations, and marketing. But they also offer lucrative opportunities. To capitalise on them, brands and retailers should analyse first-party consumer data to customise new products and services for specific customer segments. In so doing, they should develop an omnichannel strategy that incorporates the roles of in-store, ecommerce, direct to consumer, and marketplaces. Finally, they should position delivery and fulfillment services as a growth driver and set more competitive prices for sustainable products.<\/p>\n\n\n\n<p>To read more about the seismic changes in the consumer products and retail sectors, <a href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/3\/2022\/01\/CRI_What-matters-to-todays-consumer_Final-Web.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">download the report<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":549440,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"eeedb1a8-99ef-40c0-b44d-fd8a39aac574\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[41],"theme":[],"brand":[],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-549436","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-cri-report"],"yoast_head":"<!-- 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