{"id":691783,"date":"2025-07-03T07:01:30","date_gmt":"2025-07-03T07:01:30","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=press-release&#038;p=691783"},"modified":"2026-01-22T07:44:27","modified_gmt":"2026-01-22T07:44:27","slug":"capgemini-unveils-strategic-ai-framework-to-turn-enterprise-ambition-into-measurable-business-impact","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-unveils-strategic-ai-framework-to-turn-enterprise-ambition-into-measurable-business-impact\/","title":{"rendered":"Capgemini unveils strategic AI framework to turn enterprise ambition into measurable business impact"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini unveils strategic AI framework to turn enterprise ambition into measurable business impact\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jul 3, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/07_03_Resonance-AI-Framework_EN-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">146 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p><strong>Paris, July 3, 2025 \u2013 <\/strong><a href=\"http:\/\/www.capgemini.com\"><strong>Capgemini<\/strong><\/a><strong> today unveiled its <\/strong><a href=\"https:\/\/www.capgemini.com\/services\/data-and-ai\/\"><strong>Resonance AI Framework<\/strong><\/a><strong> to help organisations unlock the full potential of AI at scale, reimagining their business from operations to innovation. With the vast majority of organisations planning to implement agentic AI in the next 2 years<a id=\"_ftnref1\" href=\"#_ftn1\"><strong>[1]<\/strong><\/a>, there is a strong need to reinforce organisations\u2019 AI readiness, while creating the right \u201chuman-AI chemistry\u201d to ensure long-lasting adoption. Supported by a suite of AI transformation offers and <\/strong><a href=\"https:\/\/www.capgemini.com\/solutions\/raise-reliable-ai-solution-engineering\/\"><strong>RAISE<\/strong><\/a><strong>, a comprehensive generative AI and AI agents gallery, the framework enables organisations to turn strategy into action across the enterprise.<\/strong><\/p>\n\n\n\n<p>In an era of unprecedented transformation, AI can release waves of opportunities across industries, ranging from performance improvement to breakthrough innovation and business reinvention. The Resonance AI Framework by Capgemini helps leaders envision AI\u2019s potential, embed it into the foundation of their operations, and enable what Capgemini terms \u201chuman-AI chemistry\u201d. Designed to allow effective interaction between people and intelligent systems, the framework addresses the trust, understanding, and collaboration needed for human and AI agents to build reliability over time, ensuring that hybrid teams thrive.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/image-2.gif\" alt=\"ai framework\" class=\"wp-image-1141455\"\/><\/figure>\n\n\n\n<p>The Resonance AI Framework combines the breadth of the Group\u2019s capabilities, enabling seamless delivery of cohesive, responsible, and high-impact solutions to clients. It is a strategic blueprint that helps organisations navigate a new world of democratised AI, release the next waves of human-AI innovation, and secure long-term adoption.<\/p>\n\n\n\n<p><em>\u201cAt Capgemini, we believe AI is becoming the next utility &#8211; accessible everywhere, anytime, and by anyone. This democratisation of AI empowers businesses to embed AI into the fabric of everyday operations,\u201d <\/em>said Aiman Ezzat, Chief Executive Officer of the Capgemini Group. <em>\u201cAt the heart of the framework is the concept of resonance, the idea that AI transformation must begin at the core of an organisation and radiate outward to generate continuous waves of value. Our approach offers a clear path forward: one that aligns vision with execution, strategy with operations, and innovation with responsibility. This is how the next market-leading businesses will thrive, by fostering human-AI interaction and making AI performance real.\u201d<\/em><\/p>\n\n\n\n<p><strong>Releasing the next waves of human-AI innovation<\/strong><\/p>\n\n\n\n<p>To deliver business value, the Resonance AI Framework by Capgemini equips organisations to act across three strategic dimensions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI essentials (ACCESS):<\/strong> The core components required to unlock actionable intelligence and transformative value within an organisation. It is the combination of two critical components: Intelligent-as-a-Service, which includes scalable infrastructure, advanced language models, and software with built-in AI capabilities; and the organisation\u2019s raw data &#8211; unique, unprocessed, and often underused assets that power meaningful insights.<\/li>\n\n\n\n<li><strong>AI readiness (ADAPT):<\/strong> This is about preparing the organisation to use AI responsibly and effectively. It involves establishing the right enablers, such as workforce models, governance frameworks, and <a href=\"https:\/\/www.capgemini.com\/gb-en\/insights\/research-library\/the-consumer-of-next-gen-data-infrastructure-is-ai\/\">data infrastructure<\/a>. The implementation of guardrails is also required to ensure ethical, legal, and safe AI operations. Together, these foundations support scalable adoption.<\/li>\n\n\n\n<li><strong>Human-AI chemistry (ADOPT):<\/strong> To achieve success with AI, organisations must intentionally design interactions between humans and AI across workflows, decision-making, and culture. The quality of collaboration between humans and AI is shaped by three core elements: clearly defined roles and responsibilities, well-designed interactions, and strong alignment with legal and ethical standards to build reliability over time. Just as team chemistry drives human performance, human-AI chemistry will shape how deeply AI can integrate into the enterprise.<\/li>\n<\/ul>\n\n\n\n<p><strong>A comprehensive AI-first portfolio of offers delivering client outcomes<\/strong><\/p>\n\n\n\n<p>Capgemini\u2019s framework is supported by a broad suite of transformation offers, each designed to help organisations derive tangible value from AI. These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Envisioning and building the AI strategy roadmap<\/li>\n\n\n\n<li>Developing <a href=\"https:\/\/www.capgemini.com\/gb-en\/insights\/research-library\/ai-powered-cybersecurity-for-telecom\/\">AI-powered<\/a> experiences, products and innovation<\/li>\n\n\n\n<li>Boosting AI-powered go-to-market<\/li>\n\n\n\n<li>Uplifting business outcomes with AI-powered business process operations<\/li>\n\n\n\n<li>Evolving faster with AI-powered IT<\/li>\n<\/ul>\n\n\n\n<p>These offers are supported by a comprehensive and enterprise-ready generative AI and AI agents builder and gallery that will be constantly evolving to support new market opportunities <a href=\"https:\/\/www.capgemini.com\/solutions\/raise-reliable-ai-solution-engineering\/\">(RAISE)<\/a>.<\/p>\n\n\n\n<p>Already being adopted by clients worldwide, the framework is poised to become a global standard for enterprise AI transformation. From manufacturing to financial services, organisations are using it to craft their AI roadmaps, hyper-automate business process and IT operations, and reimagine customer engagement.<\/p>\n\n\n\n<p>For example, Capgemini is working with a global pharmaceutical leader to address slow resolution times, high support costs, and low user satisfaction in its IT service desk. By introducing agentic and generative AI, the organisation reduced average handling time by 20%, improved first contact resolution and user satisfaction, enabled up to 80% zero-touch automation, and cut operational costs by 40%.<\/p>\n\n\n\n<p><strong>The business and technology transformation partner enabling AI-powered enterprises<\/strong><\/p>\n\n\n\n<p>The launch of the Resonance AI Framework is the latest initiative from Capgemini to strengthen its leadership in AI. Over the last two years, Capgemini has accelerated its AI strategy by upskilling over 150,000 team members on generative AI tools and establishing AI Centers of Excellence plus two AI-focused Labs (AI Futures and AI Robotics &amp; Experiences). With a broad ecosystem of 25 strategic partners in AI, the Group has invested in strengthening its partnerships with key players across the AI value chain, including <a href=\"https:\/\/www.capgemini.com\/news\/press-releases\/capgemini-and-aws-expand-strategic-collaboration-to-enable-broad-enterprise-generative-ai-adoption\/\">AWS<\/a>, <a href=\"https:\/\/www.capgemini.com\/news\/press-releases\/capgemini-expands-strategic-partnership-with-google-cloud-to-revolutionize-cx-across-industries-with-agentic-ai\/\">Google Cloud<\/a>, <a href=\"https:\/\/www.capgemini.com\/news\/press-releases\/capgemini-mistral-ai-and-microsoft-collaborate-to-further-accelerate-adoption-of-generative-ai-technologies\/\">Microsoft<\/a> and <a href=\"https:\/\/www.capgemini.com\/news\/press-releases\/capgemini-partners-with-mistral-ai-to-spearhead-the-adoption-of-new-frontier-generative-ai-models\/\">Mistral AI<\/a>. Capgemini\u2019s leadership in AI has also been recognised by the <a href=\"https:\/\/www.capgemini.com\/news\/analyst-recognition\/capgemini-named-a-leader-in-the-forrester-wave-ai-services-q2-2024\/\">Forrester Wave\u2122: AI services, Q2 2024<\/a>.<\/p>\n\n\n\n<p>Organisations can learn more about the Resonance AI Framework by Capgemini and how it can help them lead in the age of intelligence <a href=\"https:\/\/www.capgemini.com\/services\/data-and-ai\/\">here<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><a href=\"#_ftnref1\" id=\"_ftn1\">[1]<\/a> <a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Top-Tech-Trends-2025_Report.pdf\">\u201cTop Tech Trends of 2025: AI-powered everything\u201d,<\/a> Capgemini Research Institute, November 2024<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related news<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Change in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/change-in-the-composition-of-capgeminis-board-of-directors-proposed-to-the-2026-shareholders-meeting\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Corporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Change in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Mar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/03_16_26-Board-composition-vfinale_post-CA-clean.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;175 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Change in the composition of Capgemini\u2019s Board of Directors proposed to the 2026 Shareholders\u2019 Meeting\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/change-in-the-composition-of-capgeminis-board-of-directors-proposed-to-the-2026-shareholders-meeting\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini to acquire leading independent product lifecycle management and industrial digitalisation specialist, Piterion\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-to-acquire-leading-independent-product-lifecycle-management-and-industrial-digitalisation-specialist-piterion\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Corporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini to acquire leading independent product lifecycle management and industrial digitalisation specialist, Piterion<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Mar 9, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/03_09_Capgemini_Piterion.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;130 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Capgemini to acquire leading independent product lifecycle management and industrial digitalisation specialist, Piterion\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-to-acquire-leading-independent-product-lifecycle-management-and-industrial-digitalisation-specialist-piterion\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Change in the composition of the Board of Directors\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/change-in-the-composition-of-the-board-of-directors-2\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Corporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Change in the composition of the Board of Directors<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jan 5, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/01\/01_05-Change_in_the_composition_of_the_Board_of_Directors.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;132 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Change in the composition of the Board of Directors\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/change-in-the-composition-of-the-board-of-directors-2\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>Capgemini today unveiled its Resonance AI Framework to help organisations unlock the full potential of AI at scale, reimagining their business from operations to innovation. With the vast majority of organisations planning to implement agentic AI in the next 2 years , there is a strong need to reinforce organisations\u2019 AI readiness, while creating the right \u201chuman-AI chemistry\u201d to ensure long-lasting adoption. Supported by a suite of AI transformation offers and RAISE, a comprehensive generative AI and AI agents gallery, the framework enables organisations to turn strategy into action across the enterprise.<\/p>\n","protected":false},"author":387,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/07_03_Resonance-AI-Framework_EN-1.pdf","related_resource_id":1141520,"related_resource_size":"146 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[39],"brand":[],"class_list":["post-691783","press-release","type-press-release","status-publish","hentry","press-release-type-corporate-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Capgemini&#039;s AI Framework: Unlocking Business Potential<\/title>\n<meta name=\"description\" content=\"Explore Capgemini&#039;s strategic AI framework that drives measurable business impact by aligning technology with organizational goals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-unveils-strategic-ai-framework-to-turn-enterprise-ambition-into-measurable-business-impact\/\" \/>\n<meta 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