{"id":593934,"date":"2023-03-01T08:30:00","date_gmt":"2023-03-01T07:30:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=press-release&#038;p=866924"},"modified":"2025-03-10T09:29:31","modified_gmt":"2025-03-10T09:29:31","slug":"capgemini-recognised-as-a-leader-in-customer-experience-strategy-consulting-practices-2022-report-by-independent-research-firm","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-recognised-as-a-leader-in-customer-experience-strategy-consulting-practices-2022-report-by-independent-research-firm\/","title":{"rendered":"Capgemini recognised as a \u2018Leader\u2019 in customer experience strategy consulting practices 2022 report by independent research firm"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini recogniSed as a \u2018Leader\u2019 in Customer Experience Strategy Consulting Practices 2022 report by independent research firm\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p>Going to market under its frog brand, Capgemini outshined competitors with data-powered customer experience transformations<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Mar 1, 2023<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/2022_03_01_Capgemini-News-Alert_-Forrester-Wave_CX.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download news alert<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">103 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p><strong>Paris, March 01, 2023 \u2013 <\/strong><a href=\"https:\/\/www.capgemini.com\/gb-en\/\"><strong>Capgemini<\/strong><\/a><strong> today announced that it has been ranked a \u2018Leader\u2019 in The Forrester Wave\u2122: Customer Experience Strategy Consulting Practices, Q4 2022, ranking highest in the strategy category. Forrester evaluated 14 of the most significant customer experience (CX) strategy consulting providers according to a comprehensive 28-point criteria that is based on current offering, market presence, and strategy.<\/strong><\/p>\n\n\n\n<p>According to the report, Capgemini was recognised due to its ability to integrate creative strategy with the latest technologies such as Artificial Intelligence (AI) and the Internet of Things (IoT) to design compelling customer experiences. The report cites Capgemini\u2019s key strengths including its use of neuroscience and regenerative research to further understand customers better, continued investment in research and development initiatives that further enrich client offerings, as well as the company\u2019s extensive partner ecosystems network and CX expertise.<\/p>\n\n\n\n<p><em>Capgemini has been named a leader as \u201cit merges the left and right brain of CX transformation, integrating creative components with technologies like AI and IoT to design compelling future experiences,\u201d <\/em>wrote<em> <\/em>Judy Weader, Senior Analyst, Forrester.<\/p>\n\n\n\n<p><em>\u201cWe believe this recognition by Forrester further underlines our ability to provide winning customer experiences for clients that gives them an edge in the market and builds customer loyalty in the long term,\u201d <\/em>commented Roshan Gya, CEO of Capgemini Invent and member of the Group Executive Committee. \u201c<em>By leveraging the power of data and technology, and extensive research on behavioural<\/em> <em>sciences, the Capgemini Group, including our team at frog, is well placed to drive innovative customer experiences that deliver business value<\/em>.\u201d<\/p>\n\n\n\n<p>Read more <a href=\"https:\/\/www.capgemini.com\/news\/analyst-recognition\/forrester-names-capgemini-under-its-frog-brand-a-leader-in-customer-experience-strategy\/\">here<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related news<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini named a Leader in 2025 Gartner\u00ae Magic Quadrant\u2122 for Custom Software Development Services\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-named-a-leader-in-2025-gartner-magic-quadrantfor-custom-software-development-services\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini named a Leader in 2025 Gartner\u00ae Magic Quadrant\u2122 for Custom Software Development Services<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Dec 8, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/2025_12_08_Capgemini-_Leader_in_Gartner_Custom-Software-Development-Services.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new 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href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-is-recognised-as-a-leader-in-connected-product-engineering-services-by-independent-research-firm\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini is recognised as a Leader in Connected Product Engineering Services by independent research firm<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Nov 6, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/2025_11_06_Capgemini-_Leader_in_Forrester_Connected-Product-Engineering-Services_.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new 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href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-positioned-as-a-leader-in-the-idc-marketscape-worldwide-it-and-engineering-services-for-software-defined-vehicles-2025\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini positioned as a Leader in the IDC MarketScape Worldwide IT and Engineering Services for Software Defined Vehicles 2025<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Sep 9, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/09\/2025_09_09_Capgemini-News-Alert_IDC-Marketscape-Worldwide-IT-and-Engineering-Services-for-Software-Defined-Vehicles-2025.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;141 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Capgemini positioned as a Leader in the IDC MarketScape Worldwide IT and Engineering Services for Software Defined Vehicles 2025\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-positioned-as-a-leader-in-the-idc-marketscape-worldwide-it-and-engineering-services-for-software-defined-vehicles-2025\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>Capgemini today announced that it has been ranked a \u2018Leader\u2019 in The Forrester Wave\u2122: Customer Experience Strategy Consulting Practices, Q4 2022, ranking highest in the strategy category. <\/p>\n","protected":false},"author":208,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"0b68f66f-145a-47de-8f30-871da3ef1b6c\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/02\/2022_03_01_Capgemini-News-Alert_-Forrester-Wave_CX.pdf","related_resource_id":866925,"related_resource_size":"103 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