{"id":581286,"date":"2022-09-28T06:43:14","date_gmt":"2022-09-28T06:43:14","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=press-release&#038;p=807225"},"modified":"2025-03-10T09:47:06","modified_gmt":"2025-03-10T09:47:06","slug":"intelligent-services-to-fuel-growth-in-the-next-3-years","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/intelligent-services-to-fuel-growth-in-the-next-3-years\/","title":{"rendered":"Intelligent services to fuel growth in the next 3 years"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tIntelligent services to fuel growth in the next 3 years\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Sep 28, 2022<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/2022_09_28_Capgemini_-Intelligent-Products-and-Services-report.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">155 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/Final-Infographic-3.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download Infographic<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">830 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/intelligent-services-to-fuel-growth-in-the-next-3-years\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/intelligent-services-to-fuel-growth-in-the-next-3-years\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">The era of intelligent products and services<a id=\"_ftnref1\" href=\"#_ftn1\"><strong>[1]<\/strong><\/a> has arrived: organisations expect 28% of their revenue, on average, to come only from intelligent services in the next three years<br>While only 35% of organisations currently offer intelligent services, more than a half (53%) plan to do so in the near future.<\/h2><p class=\"intro-para-content\">[1] Intelligent products are smart, connected, software-enabled products that can be continuously improved using real-time feedback. The data they generate and collect enables organisations to offer intelligent services \u2013 leading to new \u201cservitisation\u201d-based business and revenue models. <em>Servitisation<\/em>\u00a0refers to industries using their products to sell \u201coutcome as a service\u201d rather than a one-off sale.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p><\/p>\n\n\n\n<p>Paris, September 28, 2022 \u2013 The latest report from the Capgemini Research Institute entitled <a href=\"https:\/\/bit.ly\/3SibON7\">Intelligent products and services: unlock the opportunity of a connected business<\/a> reveals that more than 80% of organisations acknowledge that the shift to software and service-based models is a key trend impacting their industries. From connected cars to remote health monitoring to smart home services, and more, organisations are shifting their focus to service innovation. The report highlights that the majority of organisations (78%) <strong><a href=\"https:\/\/www.capgemini.com\/wp-admin\/post.php?post=807225&amp;action=edit#_ftn1\">[1]<\/a><\/strong> are at least in the strategy stage of transitioning to intelligent products and services and are moving away from traditional \u2018make, sell, ship\u2019 business models. And nearly 7 in 10 organisations believe not investing in intelligent products and services risks loss of market share and competitive advantage.<\/p>\n\n\n\n<p>According to the report, nearly 90% of organisations expect to see revenue from intelligent services in the next 3 years, and 87% say that intelligent products and services are crucial to their business strategy. This is particularly prominent in industrial manufacturing (87%), closely followed by MedTech and consumer products manufacturing (both 84%). In the next three years, on average, 28% of organisational revenue is expected to come from intelligent services up from an average of 12% today. Not only does the development of intelligent products and services open up new revenue streams, but it also has the potential to drive growth, efficiencies and improved customer loyalty.<\/p>\n\n\n\n<p><strong>Multiple benefits gained by organisations for intelligent products and services<\/strong><\/p>\n\n\n\n<p>The report finds that organisations that have begun to implement intelligent products and services are seeing benefits not only related to revenue: 83% have reduced the cost of servicing, 83% are seeing improved customer experience, and 84% reduced environmental impact. Intelligent products and services, with their ability to capture and share data and insights, have the potential to drive sustainability by enabling measurement of waste; identifying opportunities to save energy, carbon, water, etc.; and promoting circular-lifecycle management.<\/p>\n\n\n\n<p>The \u2018Fast Movers&#8217; (59%) \u2013 those with well-defined visions and strategies for intelligent products and services &#8211; have already seen reductions of more than 10% in their carbon emissions (56%); an improvement of more than 10% in Net Promoter\/Customer Satisfaction score (55%); and almost half have seen an acceleration in time to market for R&amp;D and a decrease in servicing costs of greater than 10%.<\/p>\n\n\n\n<p><strong>Transitioning from traditional products to intelligent products and services remains complex<\/strong><\/p>\n\n\n\n<p>The research highlights that organisations feel ill-equipped to manage the shift from a product- to a service-based business model, and many organisations are yet to reap these benefits: half of those surveyed reported they are currently at the pilot stage. Just a small cohort of organisations (8%) are ahead in their transformation journeys. These organisations have successfully strategised to transform their end-to-end value chains and operating models; actively focused on outcome-based or service-based business models; and moved away from legacy technology and systems.<\/p>\n\n\n\n<p><strong>Integration of new technology and existing systems and tools poses a challenge<\/strong><\/p>\n\n\n\n<p>Capgemini\u2019s research shows that 56% of organisations agree that legacy technology remains a severe hindrance to progress. Similarly, 76% of respondents cite data-related challenges, noting a lack of stable infrastructure to store the new data generated by intelligent products and services. This highlights the need for organisations to transform and invest in their digital infrastructures, ensuring access and robust management of data across the value chain.<\/p>\n\n\n\n<p>The report recommends addressing these challenges by investing in talent to meet the demands of this developing growth area of their businesses. In fact, organisations reported more than 40% skill gap in key roles such data management and analytic professionals, agile specialists, and innovation specialists. Using training internally to upskill employees, hiring strategically or acquiring skills through external partnerships will be important focus areas. There is already strong progress being made as 84% of those already leading in the intelligent products and services area are transforming their design and engineering teams by adding talent in software development, systems engineering, and product clouds.&nbsp;<\/p>\n\n\n\n<p><em>\u201cIntelligent products and services, powered by digital technology and AI will create an enormous value for companies, consumers, and the global economy over the next three years. Traditional product companies are retooling to become software-driven enterprises, delivering rich new customer experiences that increase customer loyalty and drive ongoing revenue streams. The time to act is now. Companies that are able to scale intelligent product and services will leapfrog competition and drive speed to value,\u201d <\/em>said Lisa Mitnick, Group&nbsp;Offer Leader Intelligent Products &amp; Services at Capgemini.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>For more information or to download the report, visit: <a href=\"https:\/\/bit.ly\/3SCAorQ\">link to the report<\/a><\/p>\n\n\n\n<p><strong>Methodology<\/strong><\/p>\n\n\n\n<p>The Capgemini Research Institute surveyed 1,000 executives from large organisations, with more than $1&nbsp;billion in annual revenue, only traditional manufacturers in automotive, medical technology<a id=\"_ftnref1\" href=\"#_ftn1\">[2]<\/a>, consumer products, industrial and capital goods, hi-tech manufacturing, and energy and utilities, across 11 countries, in April-May 2022. The respondents were at Director level or above, responsible for either driving intelligent products\/services strategy in their organisations or being closely associated with it. In addition, in-depth interviews were also conducted with industry executives from various organisations, which included the traditional manufacturers as well as the digital natives. Interviewees comprised those who are involved in the development of intelligent products and services working across all functional areas, such as strategy, product\/service development, engineering, IT, and customer management.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><a href=\"https:\/\/www.capgemini.com\/wp-admin\/post.php?post=807225&amp;action=edit#_ftnref1\">[1]<\/a> The survey was continued with these 78% (1,000) organisations.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.capgemini.com\/wp-admin\/post.php?post=807225&amp;action=edit#_ftnref1\">[2]<\/a> Biopharma (biotechnology and pharmaceutical) firms are excluded from the sample for this research, as covered in Capgemini\u2019s report: <a href=\"https:\/\/www.capgemini.com\/gb-en\/insights\/research-library\/unlocking-the-value-in-connected-health\/\"><em>Unlocking the value in connected health<\/em><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related content<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Reindustrialisation moves into a more selective, strategic phase in Europe and the US\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/reindustrialisation-moves-into-a-more-selective-strategic-phase-in-europe-and-the-us\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Reports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Reindustrialisation moves into a more selective, strategic phase in Europe and the US<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Apr 20, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/2026_04_20_Capgemini_Reindustrialization-of-Europe-and-the-US-report_3e-edition_press-release.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;152 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Reindustrialisation moves into a more selective, strategic phase in Europe and the US\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/reindustrialisation-moves-into-a-more-selective-strategic-phase-in-europe-and-the-us\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Two-thirds of organisations rate physical AI as a high priority for the next three to five years\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/two-thirds-of-organisations-rate-physical-ai-as-a-high-priority-for-the-next-three-to-five-years\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Reports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Two-thirds of organisations rate physical AI as a high priority for the next three to five years<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Apr 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/04_16_Physical-AI-CRI-report-press-release-ENG.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;173 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Two-thirds of organisations rate physical AI as a high priority for the next three to five years\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/two-thirds-of-organisations-rate-physical-ai-as-a-high-priority-for-the-next-three-to-five-years\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about 85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/85-of-banks-corporate-clients-plan-to-engage-with-a-non-bank-financial-institution-within-the-next-year-as-competition-with-private-capital-intensifies\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Reports<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Mar 16, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/03_16_Capgemini_WCIBR-Press-Release.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;181 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about 85% of banks\u2019 corporate clients plan to engage with a non-bank financial institution within the next year as competition with private capital intensifies\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/85-of-banks-corporate-clients-plan-to-engage-with-a-non-bank-financial-institution-within-the-next-year-as-competition-with-private-capital-intensifies\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>The era of intelligent products and services has arrived:  organizations expect 28% of their revenue, on average, to come only from intelligent services in the next three years . While only 35% of organizations currently offer intelligent services, more than a half (53%) plan to do so in the near future.<\/p>\n","protected":false},"author":238,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"247efdbf-d8c6-44d7-8518-7cd788ed2bd9\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/2022_09_28_Capgemini_-Intelligent-Products-and-Services-report.pdf","related_resource_id":807230,"related_resource_size":"155 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[87],"brand":[],"class_list":["post-581286","press-release","type-press-release","status-publish","hentry","press-release-type-reports"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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