{"id":538843,"date":"2019-10-31T06:51:00","date_gmt":"2019-10-31T06:51:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=press-release&#038;p=538843"},"modified":"2025-03-10T10:30:44","modified_gmt":"2025-03-10T10:30:44","slug":"world-quality-report","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/world-quality-report\/","title":{"rendered":"World quality report"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tWorld quality report\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Oct 31, 2019<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/World-Quality-Report-2019-20_About-the-Study_Infographic.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">1 MB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/world-quality-report\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/world-quality-report\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><strong><em>Capgemini\u2019s World Quality Report also reveals skills and security challenges as major hindrances for organisations to uplift their testing and IT environment<\/em><\/strong><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Paris, October 31, 2019 \u2013 The <\/strong><a href=\"https:\/\/www.capgemini.com\/gb-en\/research\/world-quality-report-2019\/?utm_source=pr&amp;utm_medium=referral&amp;utm_content=testing_none_none_pressrelease_none&amp;utm_campaign=other_wqr\"><strong>World Quality Report<\/strong><\/a><strong> 2019-20 (WQR), released today by <\/strong><a href=\"https:\/\/www.capgemini.com\/\"><strong>Capgemini<\/strong><\/a><strong> and <\/strong><a href=\"http:\/\/www.sogeti.com\"><strong>Sogeti<\/strong><\/a><strong>, part of the Capgemini Group, and published in conjunction with <\/strong><a href=\"https:\/\/www.microfocus.com\/en-us\/home\"><strong>Micro Focus<\/strong><\/a><strong>, shows alignment with business priorities and customer expectations as the top challenge on the road to agile and DevOps adoption. It highlights a need for enhanced quality assurance (QA) and test activities that contribute to business growth, and also cites the increasing importance of addressing security concerns faced by IT teams. <\/strong><strong>59% reported deficiencies in the controls that should ensure data processing and storage systems adhere to security policies. <\/strong><strong>The report details that the future of QA and testing practices will include a smarter, connected testing approach with intelligent analytics, test automation platforms, and enhanced technical skills.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>This year\u2019s WQR further highlights insufficient progress in test data and test environment management (TDM and TEM) as challenges continue to escalate for organisations: 60% of respondents this year said the greatest test environment roadblock they face is cost. This figure is up from 39% just two years ago.<\/p>\n\n\n\n<p>Key highlights include:<\/p>\n\n\n\n<p><strong>\u2018Business growth and outcomes\u2019 emerge as the top QA objective for agile and DevOps adoption<\/strong><\/p>\n\n\n\n<p>This year\u2019s survey found that high-level commercial goals increasingly determine the key objectives for testing and quality assurance within organisations. The respondents ranked \u201ccontribute to business growth and outcomes\u201d and \u201cend user satisfaction\u201d (40% for both) as the two most crucial Testing and QA objectives for this year.<\/p>\n\n\n\n<p><strong>Security remains front-and-centre, with new issues to address<\/strong><\/p>\n\n\n\n<p>The report revealed challenges and opportunities when it comes to security; on the upside, 58% reported they now undertake security testing in cloud environments, up from 42% in 2015. While a majority (53%) also reported that test automation has reduced the overall security risk to their organisation. 44% of respondents have highlighted \u201cenhance security\u201d as the most important IT priority this year. Furthermore, among technical issues in current applications development, challenges with security validation is cited by more than half (52%) of the respondents.<\/p>\n\n\n\n<p><strong>Automation is making a difference, but brings challenges<\/strong><\/p>\n\n\n\n<p>Test automation (TA), a steadily growing trend over recent years, has delivered benefits including improved control and transparency of test activities (cited by 63%), better detection of defects (56%), and reduction of test costs (56%) and cycle time (54%).<\/p>\n\n\n\n<p>However, this year\u2019s survey indicates how test automation is increasingly a full-lifecycle need and that this development is leading to gaps: when asked about the technical challenges they face in developing applications, 63% noted a \u2018lack of end-to-end automation from build to deployment\u2019, up from 55% in last year\u2019s survey.<\/p>\n\n\n\n<p>Greater use of automation and artificial intelligence are also revealing a skills gap in some organisations. 41% identified a \u2018lack of proper skills for QA &amp; Testing\u2019 as a technical challenge. While 58% of organisations surveyed have brought in external AI expertise, either because it\u2019s not part of their core business, (23%), they needed AI knowledge fast (24%) or it was a requirement for a limited amount of time only (11%).<\/p>\n\n\n\n<p><em>\u201cThe Testing and QA landscape is evolving rapidly as innovation drives down costs and improves processes,\u201d<\/em> said<strong> <a href=\"https:\/\/www.capgemini.com\/gb-en\/experts\/testing\/mark-buenen\/\">Mark Buenen<\/a>, Global Leader, Digital Assurance and Quality Engineering for the Capgemini Group<\/strong>.<em> \u201cWe are continuing to see Testing and QA move from a discrete area within an organisation to one that is more fundamental to enterprise operations and business outcomes.<\/em><\/p>\n\n\n\n<p><em>\u201cAt the same time, change brings its own challenges \u2013 two of the most important being orchestration of Testing and QA in agile and DevOps development and access to the required skillsets. To stay ahead, organisations need to embrace new approaches, including a connected and holistic approach to testing, raising organisational awareness of test environments, and adopting a \u2018centre of excellence\u2019 approach to test data management.\u201d<\/em><\/p>\n\n\n\n<p><strong>Raffi Margaliot, Micro Focus Senior Vice President and General Manager for Application Delivery Management<\/strong>, said:<em> \u201cTesting and automation are critical factors for reliable and secure software delivery, but teams still struggle with the associated costs and complexities. This year\u2019s World Quality Report finds that skills, security, budgets, end-to-end testing and QA are all the more important to our customers as they undertake their digital transformation projects.\u201d<\/em><\/p>\n\n\n\n<p><strong>Recommendations for the growth of testing in the evolving agile and DevOps environments:<\/strong><\/p>\n\n\n\n<p>The report concludes with a series of recommendations to support organisations in progressing wider agile and DevOps adoption:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Build a smart and connected testing eco-system deploying intelligent analytics<\/li>\n\n\n\n<li>Raise the game on security. Introduce security testing early in the lifecycle \u2014 during design<\/li>\n\n\n\n<li>Expand AI-related skillsets within the test team by onboarding data science, statistics, mathematics, and more<\/li>\n\n\n\n<li>Re-imagine test automation as a platform<\/li>\n\n\n\n<li>Raise awareness and visibility of test environments; adopt a centre of excellence approach for test data management<\/li>\n<\/ul>\n\n\n\n<p>For further information, please access the full report <a href=\"https:\/\/www.capgemini.com\/gb-en\/research\/world-quality-report-2019\/?utm_source=pr&amp;utm_medium=referral&amp;utm_content=testing_none_none_pressrelease_none&amp;utm_campaign=other_wqr\">here<\/a>.<\/p>\n\n\n\n<p><strong>World Quality Report 2019 research methodology:<\/strong><\/p>\n\n\n\n<p>The World Quality Report, which this year interviewed 1,725 CIOs and other senior technology professionals, across 8 industries, from 32 countries, is the only global report analysing application quality and testing trends. It has been produced annually since 2009. Now in its 11th edition, the 2019 report adopted data collection through computer aided telephone interviews. Based on analysis of six respondent groups: CIO, VP Applications, IT Director, QA\/Testing Manager, CDO\/CMO, and CTO\/Product Head, the report surveyed respondents from across the globe through quantitative interviews followed by qualitative deep-dive discussions.<\/p>\n\n\n\n<p>-ENDS-<\/p>\n\n\n\n<p><strong>About Capgemini<\/strong><\/p>\n\n\n\n<p>A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organisations to realise their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\n<p>Visit us at <a href=\"http:\/\/www.capgemini.com\/#_blank\">www.capgemini.com<\/a>. <em>People matter, results count<\/em><\/p>\n\n\n\n<p><strong>About Sogeti<\/strong><\/p>\n\n\n\n<p>Part of the Capgemini Group, Sogeti operates in more than 100 locations globally. Working closely with clients and partners to take full advantage of the opportunities of technology, Sogeti combines agility and speed of implementation to tailor innovative future-focused solutions in Digital Assurance and Testing, Cloud and Cybersecurity, all fueled by AI and automation. With its hands-on \u2018value in the making\u2019 approach and passion for technology, Sogeti helps organisations implement their digital journeys at speed.<\/p>\n\n\n\n<p>Visit us at <a href=\"http:\/\/www.sogeti.com\">www.sogeti.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini becomes the Official Digital Transformation Partner of Rugby Football Union\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-becomes-the-official-digital-transformation-partner-of-rugby-football-union\/\" 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href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/85-of-banks-corporate-clients-plan-to-engage-with-a-non-bank-financial-institution-within-the-next-year-as-competition-with-private-capital-intensifies\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"0fc44c33-50a3-4175-a6e8-e5aa99365ade\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/World-Quality-Report-2019-20_About-the-Study_Infographic.pdf","related_resource_id":538844,"related_resource_size":"1 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