{"id":538807,"date":"2019-12-17T06:24:00","date_gmt":"2019-12-17T06:24:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=press-release&#038;p=538807"},"modified":"2025-03-10T10:24:59","modified_gmt":"2025-03-10T10:24:59","slug":"conversations-report-by-capgemini-research-institute","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/conversations-report-by-capgemini-research-institute\/","title":{"rendered":"\u201cConversations\u201d report by Capgemini Research Institute"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\t\u201cConversations\u201d report by Capgemini Research Institute\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Dec 17, 2019<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Conversations_Capgemini-News-Alert.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">176 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/conversations-report-by-capgemini-research-institute\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/conversations-report-by-capgemini-research-institute\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><em>Special edition from the <\/em><a href=\"https:\/\/www.capgemini.com\/gb-en\/research-institute\/\"><em>Capgemini Research Institute<\/em><\/a><em> includes views from leaders across industries on:<\/em><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>l&gt;<br><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-why-organisations-need-to-take-a-human-centred-approach-to-building-ethical-and-transparent-artificial-intelligence-ai-systems\"><em>Why organisations need to take a human-centred approach to building ethical and transparent artificial intelligence (AI) systems<\/em><\/h4>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-understanding-the-importance-of-principles-standards-and-regulations-in-creating-digital-ethics\"><em>Understanding the importance of principles, standards, and regulations in creating digital ethics<\/em><\/h4>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-how-organisations-can-leverage-the-power-of-ethical-and-transparent-ai-for-successful-business-transformation-and-to-outpace-competition\"><em>How organisations can leverage the power of ethical and transparent AI for successful business transformation and to outpace competition<\/em><\/h4>\n\n\n\n<p><strong>Paris, December 17, 2019 \u2013 The <\/strong><strong>Capgemini Research Institute<\/strong> <strong>today announced the release of \u201c<\/strong><a href=\"https:\/\/www.capgemini.com\/gb-en\/research\/conversations-towards-ethical-ai?utm_source=pr&amp;utm_medium=referral&amp;utm_content=none_none_link_pressrelease_none&amp;utm_campaign=AI_Analytics_cri_dtr13\"><strong>Conversations<\/strong><\/a><strong>\u201d<a href=\"#_ftn1\">[1]<\/a>, a special report offering critical insights from industry leaders on a range of ethical questions that the proliferation of artificial intelligence (AI) has unleashed. <\/strong><strong>The report includes a diverse range of perspectives on tackling the issues of ethics and transparency in AI, and the role of guidelines and regulations in this space.<\/strong><\/p>\n\n\n\n<p>This publication draws on a recently released global survey conducted by the Capgemini Research Institute on \u201c<a href=\"https:\/\/www.capgemini.com\/gb-en\/research\/why-addressing-ethical-questions-in-ai-will-benefit-organisations?utm_source=pr&amp;utm_medium=referral&amp;utm_content=none_none_link_pressrelease_none&amp;utm_campaign=performai_cri_ai-ethics\">Why addressing ethical questions in AI will benefit organisations<\/a>\u201d. It probes issues that organisations are today facing with the quickening pace of technological advancements that are outdoing current ethical frameworks, and provides recommendations from experts on addressing the challenges.<\/p>\n\n\n\n<p><em>\u201cAI is set to radically change the way organisations manage their businesses, and is a revolutionary technology that will change the world we live in. The interviews with leaders and practitioners for this new report emphasised its far-reaching implications, and how there is a need to infuse ethics into the design of AI algorithms. They also placed immense importance on the need to make AI transparent, and understandable, in order to build greater trust,\u201d<\/em> said <strong>Jerome Buvat, Global Head of the&nbsp;Capgemini Research Institute.<\/strong><\/p>\n\n\n\n<p>In a world where AI is expected to become so advanced that it takes certain business decisions, the report interviews highlight how it is important to not abdicate responsibility, especially if a decision raises ethical concerns. Taking a human centred approach for building ethical and transparent AI is also a key consideration<em>.<\/em><\/p>\n\n\n\n<p><strong>Saskia Steinacker, Global Head of Digital Transformation at Bayer<\/strong>, has played a key role in developing the company\u2019s digital agenda with a focus on new business models to accelerate growth. She notes, <em>\u201cOur goal in healthcare is not to let AI take decisions, but to help doctors make better decisions. AI has its strengths \u2013 analysing huge amounts of data and generating insights that a human being wouldn\u2019t have thought of before. It is able to identify certain patterns, such as radiological images, and supports the diagnosis of a doctor. AI is meant to enhance or augment the capabilities of humans.\u201d<\/em><\/p>\n\n\n\n<p>While guidelines and regulations give society reassurance and increase consumer trust in new technologies, the report highlights that there is a need to balance legislation with self-regulation to avoid stifling innovation. <strong>Paul Cobban, Chief Data and Transformation Officer at DBS<\/strong>, a multinational banking and financial services group headquartered in Singapore, noted, <em>\u201cRegulations implemented with the right balance, and in the best interest of all the involved parties, are imperative in driving optimum results. Companies have to think about the balance between the rights of the individual and the rights of businesses. The other challenge around regulation is that in an increasingly connected world, regulations in one part of the world differ from those in other parts. Regulators have a duty to collaborate among themselves and have some kind of baseline approach to this.\u201d<\/em><\/p>\n\n\n\n<p><strong>Lanny Cohen, Chief Innovation Officer at Capgemini<\/strong> said, <em>\u201cAI adoption is no longer a choice \u2013 it\u2019s a must and will soon be ubiquitous. Implementing AI correctly is instrumental to long-term business planning and sustainable growth. However, AI needs to be applied with an ethical and responsible approach \u2013 one that is transparent to users and customers, embeds privacy, ensures fairness, and builds trust. AI implementations should be unbiased and open to disclosure and explanation.\u201d<\/em><\/p>\n\n\n\n<p>For this report, the Capgemini Research Institute interviewed a range of experts and practitioners from various industries, including insurance, banking, pharmaceutical and life sciences; leading academic experts from Harvard, Oxford, and the MIT and the director of an industry association called DigitalEurope.<\/p>\n\n\n\n<p>A copy of the report can be downloaded <a href=\"https:\/\/www.capgemini.com\/gb-en\/research\/conversations-towards-ethical-ai?utm_source=pr&amp;utm_medium=referral&amp;utm_content=none_none_link_pressrelease_none&amp;utm_campaign=AI_Analytics_cri_dtr13\">here<\/a>.<\/p>\n\n\n\n<p><strong>About Capgemini<\/strong><\/p>\n\n\n\n<p>A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organisations to realise their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.<\/p>\n\n\n\n<p>Visit us at <a href=\"http:\/\/www.capgemini.com\/#_blank\">www.capgemini.com<\/a>. <em>People matter, results count<\/em><\/p>\n\n\n\n<p><strong>About the Capgemini Research Institute<\/strong><\/p>\n\n\n\n<p>The Capgemini Research Institute is Capgemini\u2019s in-house think-tank on all things digital. The Institute publishes research on the impact of digital technologies on large traditional businesses. The team draws on the worldwide network of Capgemini experts and works closely with academic and technology partners. The Institute has dedicated research centres in India, the United Kingdom and the United States. It was recently ranked #1 in the world for the quality of its research by independent analysts.<\/p>\n\n\n\n<p>Visit us at <a href=\"https:\/\/www.capgemini.com\/researchinstitute\/\">https:\/\/www.capgemini.com\/researchinstitute\/<\/a><\/p>\n\n\n\n<p><a href=\"#_ftnref1\">[1]<\/a> The annual flagship publication of the Capgemini Research Institute \u2013 \u201cDigital Transformation Review\u201d has been renamed \u201cConversations\u201d.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Shareholders\u2019 Meeting of May 20, 2026\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/shareholders-meeting-of-may-20-2026\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Corporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Shareholders\u2019 Meeting of May 20, 2026<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>May 20, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/05_20_Capgemini_2026_Shareholders_Meeting.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;194 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a 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href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-to-support-technology-transformation-at-bae-systems-as-strategic-partnership-enters-new-phase\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini strengthens its position in enterprise AI with investment in the OpenAI Deployment Company\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-strengthens-its-position-in-enterprise-ai-with-investment-in-the-openai-deployment-company\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Corporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini strengthens its position in enterprise AI with investment in the OpenAI Deployment Company<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>May 12, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/05_12_Capgemini-invests-in-the-OpenAI-Deployment-Co.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;111 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Capgemini strengthens its position in enterprise AI with investment in the OpenAI Deployment Company\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/capgemini-strengthens-its-position-in-enterprise-ai-with-investment-in-the-openai-deployment-company\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"022ef731-d761-4008-8897-66e5896f23c2\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Conversations_Capgemini-News-Alert.pdf","related_resource_id":538808,"related_resource_size":"176 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