{"id":538105,"date":"2022-01-27T10:17:00","date_gmt":"2022-01-27T10:17:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=press-release&#038;p=538105"},"modified":"2025-03-10T10:17:11","modified_gmt":"2025-03-10T10:17:11","slug":"today-only-18-of-insurers-are-able-to-optimise-data-use-for-competitive-advantage","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/today-only-18-of-insurers-are-able-to-optimise-data-use-for-competitive-advantage\/","title":{"rendered":"Today only 18% of insurers are able to optimise data use for competitive advantage"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tToday only 18% of insurers are able to optimise data use for competitive advantage\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jan 27, 2022<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/today-only-18-of-insurers-are-able-to-optimise-data-use-for-competitive-advantage\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/today-only-18-of-insurers-are-able-to-optimise-data-use-for-competitive-advantage\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Paris, January 27, 2022 \u2013 An increasingly volatile market, aggravated by the climate crisis, global economic shocks, and technological advancements in areas like autonomous vehicles has highlighted the use of data to properly understand, price, and manage risk. Today 40% of insurers are using data to enter new markets, while 43% have modernised and upgraded their risk algorithms. This is according to a new report published today by\u00a0<a href=\"https:\/\/www.capgemini.com\/gb-en\/research-institute\/\" target=\"_blank\" rel=\"noreferrer noopener\">Capgemini Research Institute<\/a>\u00a0titled, \u201c<a href=\"https:\/\/www.capgemini.com\/gb-en\/research\/data-masters-in-insurance\" target=\"_blank\" rel=\"noreferrer noopener\">The data-powered insurer: Unlocking the data premium at speed and scale<\/a>.\u201d<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Insurers with non-traditional, real-time data sources such as telematics, wearables and social media data will be able to meet rising customer expectations of convenience, customised advice, and dynamic pricing, and compete with InsurTech companies that are able to access personalised insights. Insurance organisations that have mastered this are called&nbsp;<em>Insurance Data Masters<\/em>. More than 90% of these have reported higher premiums, improved combined ratio, and stronger net promoter scores compared to only half of their peers. These organisations exhibit three key differences with the rest: 92% have a centralised governance or facilitation body, 62% have collaborations with InsurTechs and 97% have created open application programming interfaces (APIs) to allow external parties to access their data.<\/p>\n\n\n\n<p><em>\u201cIt has become increasingly difficult for traditional insurers to compete with InsurTech companies,<\/em> <em>these organisations can only compete by embracing a data-driven&nbsp;approach to win market share, improve key ratios, and generate superior risk intelligence.\u201d<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-insurers-are-leveraging-data-to-grow-profitably\">Insurers are leveraging data to grow profitably<\/h2>\n\n\n\n<p>The report found that insurance organisations are using data to; 1) develop new solutions, 2) create value-added services to engage customers, and 3) enable unique insights into risk and its pricing. Powered by data, over 40% of insurers are entering new markets, shifting from protection to prevention, and revisiting actuarial assumptions. Additionally, 43% of them are using real-time data to update actuarial models, while around a third can use data to model new risks.<\/p>\n\n\n\n<p>Many insurers are also making targeted investments in data, such as modern risk algorithms which visualise data quickly at the point of decision and ingest a wide variety of data sources. Around 43% of insurers have modernised and upgraded their risk algorithms in the past two years. As a result, around 39% of insurers were able to describe their risk selection and pricing as fact-based and data-driven.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-larger-insurers-are-at-more-advanced-stages-of-data-driven-implementation\">Larger insurers are at more advanced stages of data-driven implementation<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cOnly 18% of insurance organisations have both the technical capabilities, as well as culture and behaviors to support data-driven&nbsp;<\/em><em>programs<\/em><em>&nbsp;that&nbsp;<\/em><em>derive<\/em><em>&nbsp;full value from the growing volume of data,\u201d&nbsp;<\/em>noted Ramana Bhandaru, Global Financial Services Insights &amp; Data Leader at Capgemini.&nbsp;<em>\u201cThese organisations are referred to as \u2018Data Masters\u2019 and they are considerably larger than their peers, with most averaging over $20 billion USD in revenue.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>Additionally, 61% of these large insurers have gained mainstream adoption or reaped transformational benefits from their data initiatives, compared to only 16% of small insurers. A significant reason for this difference could be the underinvestment by smaller firms in technology modernisation, with smaller insurers facing challenges with legacy systems and monolithic architecture more often than large insurers.<\/p>\n\n\n\n<p>Compared to their peers, Data Masters stand out in a few key areas. Nearly all insurance Data Masters (97%) have created application programming interfaces (APIs) to allow external properties to access their proprietary data, compared to only 36% of their peers. Nearly 90% of these Data Masters can also easily link eternal sources with their platforms to create a mutually beneficial exchange, leading to 39% of these organisations achieving faster and more accurate claim settlements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-insurers-can-become-data-powered-by-aligning-data-strategy-to-business-strategy\">Insurers can become data-powered by aligning data strategy to business strategy<\/h3>\n\n\n\n<p>The report found that only 41% of insurance organisations ensure that their data executives align organisational data\/analytics strategy with the overall business strategy. To become data-powered, insurance companies must align and invest in four key areas:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Build the infrastructure to allow rapid implementation of data-derived insight:&nbsp;<\/strong>A modern technology platform is needed to streamline disparate systems; generate a unified view of risk; and provide the required data in a timely fashion.<\/li>\n\n\n\n<li><strong>Establish an appropriate operating model to scale data-driven insurance use cases:&nbsp;<\/strong>Create a hub-and-spoke model to democratise use cases.<\/li>\n\n\n\n<li><strong>Foster a strong data culture across the organisation:&nbsp;<\/strong>Adopt agile ways of working and empower employees at all levels with tools and skills to apply data. In an agile culture, business teams can work alongside data experts to build and test new ideas.<\/li>\n\n\n\n<li><strong>Orchestrate an open-data ecosystem:&nbsp;<\/strong>By participating in data ecosystems, collaborating with InsurTechs and establishing a data-driven approach to incorporating sustainability.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-report-methodology\">Report Methodology<\/h3>\n\n\n\n<p>The Insurance Data Masters Report 2022 interviewed 510 executives across 204 insurance organisations. Each organisation was required to have one data specialist along with one business executive for every business line. Further, 10 interviews of insurance executives were conducted to gain their views and expertise on these insurance organisations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-about-capgemini\">About Capgemini<\/h3>\n\n\n\n<p>Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organisation of 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2020 global revenues of \u20ac16 billion.<\/p>\n\n\n\n<p>Get The Future You Want&nbsp;|\u202f<a href=\"http:\/\/www.capgemini.com\/gb-en\/#_blank\" target=\"_blank\" rel=\"noreferrer noopener\">www.capgemini.com\/gb-en\/<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Q1 2026 revenues\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/q1-2026-revenues\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Financial news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 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This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Today only 18% of insurers are able to optimise data use for competitive advantage - Capgemini UK<\/title>\n<meta name=\"description\" content=\"An increasingly volatile market, aggravated by the climate crisis, global economic shocks\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/press-releases\/today-only-18-of-insurers-are-able-to-optimise-data-use-for-competitive-advantage\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Today only 18% of insurers are able to optimise data use for competitive advantage\" \/>\n<meta property=\"og:description\" content=\"An increasingly volatile market, aggravated 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