{"id":710933,"date":"2026-03-24T15:01:27","date_gmt":"2026-03-24T15:01:27","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?p=710933"},"modified":"2026-04-22T07:39:43","modified_gmt":"2026-04-22T07:39:43","slug":"what-does-system-wide-progress-in-the-uks-connections-space-actually-look-like","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/gb-en\/insights\/expert-perspectives\/what-does-systemwide-progress-in-the-uks-connections-space-actually-look-like\/","title":{"rendered":"What does \u2018system\u2011wide\u2019 progress in the UK&#8217;s connections space actually look like?"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>What does \u2018system\u2011wide\u2019 progress in the UK&#8217;s connections space actually look like?<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/cg-logo-white.svg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Mark Thompson; Ratna Bhusal; Jake Peattie<\/h5><h5 class=\"blog-date\">Mar 24, 2026<\/h5><\/div><\/div><div class=\"brand-image\"><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/?p=710933\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/?p=710933\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<p>In the <a href=\"https:\/\/www.capgemini.com\/gb-en\/insights\/expert-perspectives\/how-learning-and-development-can-answer-the-uks-great-electricity-connections-problem\/\">first blog of this series<\/a>, we explored the critical role of skills, capability and workforce development in addressing the growing pressure on the UK\u2019s connections system. While these capabilities are essential, they\u2019re not sufficient to resolve the challenge on their own.<\/p>\n\n\n\n<p>To unlock meaningful and sustained progress, the industry must now turn its attention to how connections services are designed, delivered, and experienced end-to-end. That means strengthening collaboration across the ecosystem, a shift towards end-to-end service monitoring, embedding the voice of the customer into decision\u2011making, and using AI and data to improve transparency, predictability, and trust.<\/p>\n\n\n\n<p>Here, we\u2019ll explore the next set of opportunities for the connections space \u2013 opportunities that move beyond individual organisations and towards genuinely system\u2011wide outcomes.<\/p>\n\n\n\n<p>Plus, learn how we\u2019re uniting the industry behind this cause at our Connections Innovation Fair on 28<sup>th<\/sup> April.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-from-organisational-silos-to-shared-purpose\">From organisational silos to shared purpose<\/h4>\n\n\n\n<p>Distribution Network Operators (DNOs), Transmission Owners (TOs), the ESO, developers, local authorities and customers all play a vital role in the industry \u2013 but collaboration across these parties has historically been limited. This has resulted in fragmented processes, regional variation, poor visibility of end\u2011to\u2011end progress, misaligned priorities, an inconsistent customer experience and, ultimately, reduced trust among customers and industry participants.<\/p>\n\n\n\n<p>A more effective connections model depends on stronger collaboration across the ecosystem. Done well, this can reduce friction, improve efficiency, and deliver a more coherent experience for customers navigating an increasingly complex system.<\/p>\n\n\n\n<p>How do we get there? Well, it starts with shared knowledge and data to improve transparency across the ecosystem. It requires a collective industry vision for connections reform, aligned to net zero objectives, and clearer communication and decision\u2011making to strengthen trust and confidence.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-shifting-to-end-to-end-service-monitoring\">Shifting to end-to-end service monitoring<\/h4>\n\n\n\n<p>Connections performance is still too often assessed through individual process stages or regulatory KPIs rather than from the perspective of the customer\u2019s end\u2011to\u2011end journey. As a result, commercial and industry service\u2011level agreements are frequently considered too late in the design process. This limits visibility of overall service performance, encourages reactive management of delays, and creates unclear accountability across organisational boundaries.<\/p>\n\n\n\n<p>Embedding end\u2011to\u2011end service monitoring into connections delivery changes this dynamic. It enables organisations to track customer journeys across the full lifecycle, integrate service\u2011level expectations directly into operational workflows, and move from retrospective reporting to proactive service management.<\/p>\n\n\n\n<p>With modern approaches to CX-led service design and digital platforms, it\u2019s now possible to create a shared operational view across stakeholders, identify emerging risks earlier and manage performance more holistically \u2013 supporting more predictable, transparent, and trusted delivery.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-bringing-in-the-voice-of-the-customer\">Bringing in the voice of the customer<\/h4>\n\n\n\n<p>Despite their diversity, connections customers share common frustrations: uncertainty, lack of visibility and inconsistent communication. Too often, customer insight is captured after issues arise rather than shaping decisions from the outset.<\/p>\n\n\n\n<p>A customer\u2011driven approach places insight at the heart of connections design through digital capabilities such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer journey analytics<\/strong> \u2013 Pinpointing where delays or drop\u2011offs are most likely, using data\u2011led journey analysis informed by retail\u2011style conversion funnel thinking.<\/li>\n\n\n\n<li><strong>Personalisation<\/strong> \u2013 Tailoring communications and guidance so customers receive the right information at the right time, based on preferences, project complexity and journey stage.<\/li>\n\n\n\n<li><strong>A single view of the customer<\/strong> \u2013 Augmenting traditional customer records with behavioural, sentiment and journey insights to create a richer, more dynamic understanding of customer needs.<\/li>\n\n\n\n<li><strong>Social listening<\/strong> \u2013 Identifying emerging trends and recurring pain points across public and digital channels.<\/li>\n\n\n\n<li><strong>Sentiment analysis<\/strong> \u2013 Analysing calls, emails and online journeys to surface hidden frustration or confusion, not just formal complaints.<\/li>\n<\/ul>\n\n\n\n<p>Together, these capabilities enable a more transparent, responsive, and trusted connections experience for customers and delivery teams alike.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-improving-data-issues-and-leaning-into-ai-to-support-better-decisions-at-scale\">Improving data issues and leaning into AI to support better decisions at scale<\/h4>\n\n\n\n<p>Many delays in the connections process can be traced back to data issues, including incomplete submissions, late validation, and inconsistent standards. These problems drive rework, slow decision\u2011making, and introduce unnecessary friction for both customers and delivery teams.<\/p>\n\n\n\n<p>A data\u2011driven approach to connections design puts data quality and user needs at the centre of the process. This means validating information earlier in the lifecycle, designing journeys around real user behaviour, and moving decisively away from paper\u2011first approaches towards digital\u2011first, self\u2011service experiences.<\/p>\n\n\n\n<p>By improving data quality upfront and aligning processes more closely to how customers and practitioners actually work, this shift reduces rework, accelerates decisions and creates a more intuitive end\u2011to\u2011end journey \u2013 while delivering meaningful operational efficiency gains across the wider system.<\/p>\n\n\n\n<p>This is also one of the ways AI can become a practical enabler across the energy and utilities sector, and the connections space is no exception. Used effectively, it can help identify risks and constraints earlier in the lifecycle, support decision\u2011making across complex trade\u2011offs, and reduce manual effort and reliance on scarce specialist expertise.<\/p>\n\n\n\n<p>One of the most immediate opportunities lies in AI\u2011enabled knowledge management. Connections delivery often depends on fragmented guidance, local interpretation and hard\u2011to\u2011access expertise, creating inconsistency and uncertainty across the system. AI can help address this by centralising knowledge and making it easier to surface at the point it is needed.<\/p>\n\n\n\n<p>By providing consistent, contextual responses to customer and agent queries, supporting self\u2011service education for developers and domestic customers, and improving confidence across frontline teams, AI\u2011driven knowledge management can significantly improve how connections services are experienced and delivered. The result is greater service consistency, faster resolution, and better outcomes for both customers and networks.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-continue-the-conversation-at-capgemini-s-connections-innovation-fair\">Continue the conversation at Capgemini\u2019s Connections Innovation Fair<\/h4>\n\n\n\n<p>No single organisation can solve the connections challenge alone. Progress depends on stronger collaboration across the ecosystem, customer\u2011centric design, and the intelligent use of <a href=\"https:\/\/www.capgemini.com\/gb-en\/services\/data-and-ai\/data-and-ai-for-sustainability\/\" target=\"_blank\" rel=\"noreferrer noopener\">d<\/a><a href=\"https:\/\/www.capgemini.com\/gb-en\/services\/data-and-ai\/data-and-ai-for-sustainability\/\">ata and AI<\/a> to support reform.<\/p>\n\n\n\n<p>Join us at the Capgemini Connections Innovation Fair to explore how the industry can tackle the scale and complexity of the UK\u2019s electricity connections challenge as a united front. We\u2019re bringing together leaders from across the sector to share practical insights, discuss the future of connections delivery, and focus on what it will take to move from incremental change to system\u2011wide outcomes.<\/p>\n\n\n\n<p>You\u2019ll also see innovation in action through practical demonstrations from our top technology partners \u2013 including Microsoft, Salesforce, and OutSystems \u2013 showcasing how AI is already being used to unlock greater speed, insight and efficiency across the end\u2011to\u2011end connections process. It\u2019s an opportunity to learn from real examples, exchange ideas with peers, and take away tangible approaches that can be applied today.<\/p>\n\n\n\n<p><strong>When?<\/strong> 28<sup>th<\/sup> April<\/p>\n\n\n\n<p><strong>Where?<\/strong> Capgemini\u2019s Applied Innovation Exchange, St. Paul\u2019s, London<\/p>\n\n\n\n<p><strong>Find more details and register <a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:7435568702621827073\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\"><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\" section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet our authors<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/06\/Mark-Thompson.jpg\" alt=\"Mark Thompson\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Email\" href=\"mailto:mailto:mark.a.thompson@capgemini.com\"><i aria-hidden=\"true\" class=\"mail-ico\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/mark-thompson-638b738\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Mark Thompson<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Client Director \u2013 Energy Transition &amp; Utilities<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Email\" href=\"mailto:mailto:mark.a.thompson@capgemini.com\"><i aria-hidden=\"true\" class=\"mail-ico\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/mark-thompson-638b738\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Mark is a respected leader in the Energy Transition and Utilities sectors, with over 30 years of experience. He is recognised for his deep expertise in energy retail, networks, smart metering, and new energy, including water and oil &#038; gas. Mark has a strong track record of delivering innovative, customer-focused solutions by leveraging AI, data, and emerging technologies. Throughout his career, Mark has played a pivotal role in shaping strategy and delivering value at organisations such as National Grid, RWE npower, Iberdrola (Scottish Power), Mighty River Power, AMT-SYBEX, CGI, and Capgemini.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/03\/Ratna-Bhusal.jpeg\" alt=\"Ratna Bhusal\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Ratna Bhusal<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Energy Consultant<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Ratna is an energy sector consultant with deep expertise in electricity grid connections and is recognised within Capgemini Invent as a key SME for Connections. She has delivered critical improvements to the NESO Connections Reform programme \u2013 strengthening outbound communications, driving cross workstream insight, and providing high quality data and analysis for Executive level decision making. This builds on her earlier work as a Data Analyst, where she established the programme\u2019s evidence checking process and analytical governance.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/03\/Jake-P.jpg\" alt=\"Jake Peattie\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Jake Peattie<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Senior Solution Architect<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Jake is a Senior Solution Architect at Capgemini and the Lead Solutions Architect for NESO Connections. Having lead Connections programmes across the E&#038;U industry, he is recognised within Capgemini DCX as a Connections subject matter expert and specialises in shaping and delivering large scale Connections transformation initiatives. He brings a strong architectural and delivery focused perspective, aligning digital platforms, operating models, and data to enable more transparent, efficient, and customer centric Connections processes.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Reimagining UK electricity connections means collaboration, customer insight, and data\u2011driven design<\/p>\n","protected":false},"author":301,"featured_media":710981,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[],"service":[354,195],"industry":[],"partners":[],"blog-topic":[152,510],"content-group":[],"class_list":["post-710933","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","service-data-ai","service-intelligent-industry","blog-topic-data-and-ai","blog-topic-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>System\u2011Wide Progress in UK Connections | Capgemini UK<\/title>\n<meta name=\"description\" content=\"Discover how Capgemini UK is accelerating system-wide progress in UK connections for smarter, faster transformation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/gb-en\/insights\/expert-perspectives\/what-does-systemwide-progress-in-the-uks-connections-space-actually-look-like\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What does \u2018system\u2011wide\u2019 progress in the UK&#039;s connections space actually look like?\" \/>\n<meta property=\"og:description\" content=\"Discover how Capgemini UK is accelerating system-wide progress in UK connections for smarter, faster transformation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/gb-en\/insights\/expert-perspectives\/what-does-systemwide-progress-in-the-uks-connections-space-actually-look-like\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini UK\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-24T15:01:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-22T07:39:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/03\/Connections-Blog-Banner-Image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Thompson; 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