{"id":628078,"date":"2023-10-17T09:43:25","date_gmt":"2023-10-17T09:43:25","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?p=628078"},"modified":"2025-09-30T10:58:05","modified_gmt":"2025-09-30T10:58:05","slug":"delivering-social-impact-capgemini-volunteers-help-people-get-online","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/gb-en\/insights\/expert-perspectives\/delivering-social-impact-capgemini-volunteers-help-people-get-online\/","title":{"rendered":"Delivering social impact: Capgemini volunteers help people get online"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Delivering social impact: Capgemini volunteers help people get online<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/Monju-2-002.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Monju Meah<\/h5><h5 class=\"blog-date\">Oct 17, 2023<\/h5><\/div><\/div><div class=\"brand-image\"><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/insights\/expert-perspectives\/delivering-social-impact-capgemini-volunteers-help-people-get-online\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/insights\/expert-perspectives\/delivering-social-impact-capgemini-volunteers-help-people-get-online\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">This Get Online Week, UK Digital Inclusion Project Manager Monju Meah reflects on how our team have been sharing everyday digital skills in their local communities during 2023.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Basic digital skills are essential for everyday life. Skills such as using the internet are needed for working, accessing public services, travelling and staying informed. However, <a href=\"https:\/\/www.lloydsbank.com\/assets\/media\/pdfs\/banking_with_us\/whats-happening\/221103-lloyds-consumer-digital-index-2022-report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">10.2 million<\/a> people in the UK lack the basic digital skills needed to get online. This means they are at risk of being left out from society.<\/p>\n\n\n\n<p>By uniting the skills and passions of our people, we look to help change this. Our digital inclusion programme creates ways for our team to get involved in sharing digital skills, in collaboration with local charities and organisations.<\/p>\n\n\n\n<p>We also equip colleagues with the knowledge and resources to develop their own skills-sharing initiatives that respond to their local communities\u2019 needs. Through empowering our people, we amplify our collective impact \u2013 reaching more people with tailored support.<\/p>\n\n\n\n<p>I\u2019m delighted that Capgemini volunteers helped 3,700 young people and adults in the UK with learning basic digital skills in 2022. As we mark <a href=\"https:\/\/uk.getonlineweek.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Get Online Week<\/a> \u2013 a national campaign raising awareness of digital exclusion \u2013 I caught up with a couple of our volunteers who have been making a difference in their communities this year.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Helping across the UK<\/h3>\n\n\n\n<figure class=\"wp-block-image alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"412\" height=\"720\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/Darren-Photo-002.jpg?w=412\" alt=\"\" class=\"wp-image-628105\" srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/Darren-Photo-002.jpg 412w, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/Darren-Photo-002.jpg?resize=172,300 172w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><\/figure>\n\n\n\n<p>Darren Fox-Hall, Senior Project Manager, is one of our volunteers <a href=\"https:\/\/abilitynet.org.uk\/free-tech-support-and-info\/collaborating-capgemini-volunteers-share-digital-skills\" target=\"_blank\" rel=\"noreferrer noopener\">supporting the charity AbilityNet<\/a>. Since 2022, Capgemini has collaborated with AbilityNet to provide a pathway for our team to join the charity\u2019s national network of volunteers, who help with digital support requests from disabled people and older people in their local communities.<\/p>\n\n\n\n<p>To date, 43 Capgemini volunteers have assisted AbilityNet to support around 225 people across the UK. Darren has been involved in supporting individuals in his local community in South Lincolnshire: \u201cVolunteering with AbilityNet is a fantastic way to give back to my community. It\u2019s allowed me to use my IT skills to help others and during the past year, I\u2019ve supported a number of people get online and use the internet.<\/p>\n\n\n\n<p>For instance, I assisted one elderly woman learn how to access her emails, browse the internet, and make video calls to family. Another time, I helped with a project to provide digital devices for Ukrainian refugees by setting up around 100 laptops.<\/p>\n\n\n\n<p>I\u2019ve now become the Lincolnshire County Coordinator for AbilityNet, as of September. I help assign support requests to the AbilityNet volunteers available to assist within my area, while also continuing to help with support requests myself. It\u2019s really rewarding seeing the direct benefits of sharing digital skills, and I hope my new role will help me make even more of a difference.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-taking-the-initiative\">Taking the initiative<\/h3>\n\n\n\n<figure class=\"wp-block-image alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"642\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/Eny2.png?w=471\" alt=\"\" class=\"wp-image-628473\" srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/Eny2.png 471w, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/Eny2.png?resize=220,300 220w\" sizes=\"auto, (max-width: 471px) 100vw, 471px\" \/><\/figure>\n\n\n\n<p>It was through our \u2018Inspire\u2019 internal digital inclusion training, that Software Engineer Eny Ojejinmi became involved in digital skills sharing. <a href=\"https:\/\/www.capgemini.com\/gb-en\/news\/inside-stories\/our-partnership-with-digital-unite\/\" target=\"_blank\" rel=\"noreferrer noopener\">Co-created with social enterprise Digital Unite<\/a>, Inspire trains our team to help others learn digital skills, encouraging them to make a practical pledge to start helping at the end of the course. So far this year, 180 members of our team have made a pledge.<\/p>\n\n\n\n<p>Eny completed the training, helping her identify a friend in Kent who would value support with using technology: \u201cWhen you work in technology, it\u2019s easy to assume that digital skills are common knowledge. Before taking the Inspire training programme, I was completely unaware of the extent of the digital divide. I had recently met someone in my community who needed help, so pledged to be available to support them navigate the digital world.<\/p>\n\n\n\n<p>For example, my friend told me that they were spending a lot of money on international phone calls and with the cost-of-living crisis, this was becoming quite difficult for them. I helped them learn alternative ways to contact abroad and supported them to build confidence in using a digital messaging app, so they could send messages using the internet.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Building communities<\/h3>\n\n\n\n<figure class=\"wp-block-image alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"1024\" width=\"774\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/MicrosoftTeams-image-1.jpg?w=774\" alt=\"\" class=\"wp-image-628102\" srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/MicrosoftTeams-image-1.jpg 1125w, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/MicrosoftTeams-image-1.jpg?resize=227,300 227w, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/MicrosoftTeams-image-1.jpg?resize=768,1016 768w, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/MicrosoftTeams-image-1.jpg?resize=774,1024 774w\" sizes=\"auto, (max-width: 774px) 100vw, 774px\" \/><\/figure>\n\n\n\n<p>Speaking with Eny and Darren, I\u2019m struck by their passion and inspired by the difference they have seen one-to-one support can make to people\u2019s lives. It\u2019s something I\u2019ve seen myself at the monthly \u201cTechy Tea Parties\u201d I\u2019ve been hosting in Newcastle since July.<\/p>\n\n\n\n<p>These informal, drop-in sessions invite people to bring their mobile or tablet, along with digital-related questions that they\u2019d like help answering. For example, one participant wanted to learn how to download bus timetables and search online for information, another was struggling with how to complete a software update.<\/p>\n\n\n\n<p>As the months go by, some of my neighbours are starting to attend regularly. The sessions are acting not only as a place to learn new digital skills and get online, but also as a way to meet other community members for a coffee and catch up. It\u2019s great to see how learning everyday tech skills is not only helping more people stay connected with friends and family living in other towns, but also building a stronger feeling of community on my doorstep.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/10\/Monju-2-002.jpg\" alt=\"Monju Meah\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"subnav-button--form\" href=\"javascript:void(0)\" aria-label=\"contact us\" data-bs-toggle=\"modal\" data-bs-target=\"#WPB349c14e8_99d2_414d_b5b2_c0e5e13dc4ad\" data-bs-expert-title=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"ico-form\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Monju Meah<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Digital Inclusion Project Manager<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Monju assists with managing the daily operations of our UK Digital Inclusion Programme. Monju has focused on addressing digital inclusion and driving positive social impact since 2015, before which they held various insights and data roles within Capgemini. With over 15 years of volunteering experience around the world, Monju has personally helped raise over \u00a31 million for charity. In 2023, they were awarded a British Citizen Award for services to volunteering and fundraising. <\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>This Get Online Week, UK Digital Inclusion Project Manager Monju Meah reflects on how our team have been sharing everyday digital skills in their local communities during 2023.<\/p>\n","protected":false},"author":189,"featured_media":562872,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"db1c1a5b-4578-4ff1-920e-c682c36630cf\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"30","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[3],"tags":[219,221],"brand":[30],"service":[],"industry":[],"partners":[],"blog-topic":[160],"content-group":[],"class_list":["post-628078","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation","tag-corporate-responsibility-and-sustainability","tag-life-at-capgemini","brand-capgemini","blog-topic-sustainability"],"yoast_head":"<!-- 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travelling and staying informed.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/gb-en\/insights\/expert-perspectives\/delivering-social-impact-capgemini-volunteers-help-people-get-online\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini UK\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-17T09:43:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-30T10:58:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/07\/Capgemini_Enterprise-Management_Digital-Workplace-e1637753099160.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2880\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Monju Meah\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" 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