{"id":599307,"date":"2023-04-12T07:47:26","date_gmt":"2023-04-12T05:47:26","guid":{"rendered":"https:\/\/www.capgemini.com\/?p=883698"},"modified":"2025-09-25T15:07:29","modified_gmt":"2025-09-25T15:07:29","slug":"redefine-your-business-operations-with-an-award-winning-service-provider","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/gb-en\/insights\/expert-perspectives\/redefine-your-business-operations-with-an-award-winning-service-provider\/","title":{"rendered":"Redefine your business operations with an award-winning service provider"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Redefine your business operations with an award-winning service provider<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/04\/MicrosoftTeams-image.jpg?w=450?w=200&amp;quality=10\" alt=\"CLEVELAND SELLERS, HEAD OF BUSINESS SERVICES NORTH AMERICA AT CAPGEMINI\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Cleveland Sellers<\/h5><h5 class=\"blog-date\">12 Apr 2023<\/h5><\/div><\/div><div class=\"brand-image\"><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=883698\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?p=883698&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=883698&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\">Capgemini has been recognised as an award-winning service provider for the second consecutive year due to our ability to deliver intelligent, frictionless business operations that drive a higher level of service for shared service organisations.<\/h2>\n\n\n\n<p>As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it\u2019s critical for organisations to reimagine their shared services operating model and the technology supporting them.<\/p>\n\n\n\n<p>Indeed, <a href=\"https:\/\/www.ssonetwork.com\/global-business-services\/reports\/the-state-of-the-shared-services-and-outsourcing-industry-global-market-report-2023?ty-ur\" target=\"_blank\" rel=\"noreferrer noopener\">a recent report<\/a> by the Shared Services &amp; Outsourcing Network (SSON) states that most shared service organisation (SSO) leaders have taken steps to pre-empt further fallout by evolving a robust global business services (GBS) model. Combined with a partnership approach, shared services can drive the resiliency and digital transformation needed for businesses to stay ahead of their competition.<\/p>\n\n\n\n<p>But what are some of the key challenges faced by SSOs? And how is Capgemini overcoming them to drive value for its clients?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mitigating attrition and driving retention<\/strong><\/h3>\n\n\n\n<p>Attrition management directly impacts client success. With changing employee paradigms, employee programs now need to constantly evolve if they want to keep pace with market demands.<\/p>\n\n\n\n<p>We take great pride in our ability to retain our employees, and we\u2019ve developed a number of tools to identify attrition and drive retention. These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A digital early warning system that identifies dissatisfied employees<\/li>\n\n\n\n<li>An employee vulnerability data tool that helps to keep people morale high<\/li>\n\n\n\n<li>Skip-level meetings that collect unbiased employee feedback, which can be used to strengthen team spirit across the organisation.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Innovation drives delivery excellence<\/strong><\/h3>\n\n\n\n<p>Effective service delivery requires innovation and transformation to remove frictions in business operations, drive process optimisation, minimise risk and reduce cost, and drive efficiency.<\/p>\n\n\n\n<p>Over the years, we\u2019ve offered a portfolio of innovative solutions and services to help our clients successfully make the jump into the digital age. Our innovative tools, industry-leading processes, controls, and transparent procedures are recognised by the industry and our clients as key differentiators.<\/p>\n\n\n\n<p>We also benefit from our extensive experience in partnerships and developing solutions for the mutual benefit of all parties.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-putting-continuous-improvement-front-and-center\">Putting continuous improvement front and center<\/h3>\n\n\n\n<p>Continuous improvement transforms the way an organisations operates and drives ever-higher performance levels through realising incremental improvements.<\/p>\n\n\n\n<p>Implementing it, however, comes with its own set of challenges. These include creating the right culture, overcoming resistance to change, identifying opportunities, and capturing return on investment.<\/p>\n\n\n\n<p>Continuous improvement is part of our natural, day-to-day company culture at Capgemini. We\u2019ve implemented a number of collaborative delivery excellence initiatives to improve operations in terms of delivery processes, operating models, and drive value to the end customer through innovative technologies such as AI, chatbots, robotics, and blockchain.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Capgemini is a winner!<\/h3>\n\n\n\n<p>Our approach to mitigating the challenges of attrition, effective delivery, and continuous improvement is the reason why Capgemini has recently been named Service Provider of the Year in North America in SSON\u2019s Impact Awards 2023. This award is a testament to our teams\u2019 relentless focus on process improvement, value creation, and delivering measurable success.<\/p>\n\n\n\n<p>We are thrilled to be recognised again for our efforts and look forward to driving even more innovative impactful outcomes in the future!<\/p>\n\n\n\n<p><em>To learn more about how <a href=\"https:\/\/www.capgemini.com\/services\/enterprise-management\/intelligent-business-operations\/\" target=\"_blank\" rel=\"noreferrer noopener\">Capgemini can help drive intelligent, frictionless business operations<\/a> across your shared service organisation that, contact: <a href=\"mailto:cleveland.sellers@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener\">cleveland.sellers@capgemini.com<\/a><\/em><\/p>\n\n\n\n<p><em><strong>Cleveland Sellers<\/strong> leads the overall P&amp;L and all aspects of Capgemini\u2019s business services division in the Americas and is a strong proponent of customer success and digital transformation for their enterprise operations.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Author<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2023\/04\/MicrosoftTeams-image.jpg\" alt=\"CLEVELAND SELLERS, HEAD OF BUSINESS SERVICES NORTH AMERICA AT CAPGEMINI\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"subnav-button--form\" href=\"javascript:void(0)\" aria-label=\"contact us\" data-bs-toggle=\"modal\" data-bs-target=\"#WPB1544bf9e_fbc5_4ff8_948c_4751fe33d421\" data-bs-expert-title=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"ico-form\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Cleveland Sellers<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Head of Business Services North America<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Capgemini has been recognized as an award winning service provider by SSON for its ability to drive intelligent, frictionless business operations<\/p>\n","protected":false},"author":499,"featured_media":599308,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"ce4918a9-120a-4e48-8f18-6386e77ca755\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"30","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":"{\"x\":\"0.53\",\"y\":\"0.54\"}"},"categories":[5],"tags":[445,17],"brand":[30],"service":[359],"industry":[],"partners":[],"blog-topic":[426],"content-group":[],"class_list":["post-599307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-business-operations","tag-innovation","brand-capgemini","service-intelligent-business-operations","blog-topic-business-ops"],"yoast_head":"<!-- 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