{"id":679687,"date":"2025-09-10T13:27:30","date_gmt":"2025-09-10T13:27:30","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?page_id=679687"},"modified":"2026-01-22T07:43:13","modified_gmt":"2026-01-22T07:43:13","slug":"elevate-your-possible-with-generative-ai-for-cx","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/gb-en\/services\/data-and-ai\/elevate-your-possible-with-generative-ai-for-cx\/","title":{"rendered":"Elevate your possible with generative AI for CX"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard heroPictureCardLogTitle \"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:33% 26%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CX-Body.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:33% 26%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-10 col-lg-10 LongTitle\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">Elevate your possible with generative AI for CX.\u00a0<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"logoWrapperLongTitle\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/?page_id=679687\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/?page_id=679687\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p>With commercial use cases emerging rapidly, we are entering a new frontier of customer experience. Agentic and Generative AI (Gen AI), when used together with the right platforms, tooling, and interfaces, will revolutionise customer experience opportunities. For example, instant access to AI Agents that can solve most customer issues will dramatically improve the service organisations can offer to customers and the ease with which they can offer these.<\/p>\n\n\n\n<p>But the challenge is how to adopt AI successfully and deliver competitive advantages without exposing your business to significant risks. Because AI can make critical errors and perform unexpected actions when given access to different systems. It&#8217;s key that your controls, reviews, and safeguards are built into the entire process \u2013 from the challenges you address to the features that control the model once it\u2019s deployed.<\/p>\n\n\n\n<p><strong>There are five business themes to drive value in AI for CX:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Elevating self-service<\/li>\n\n\n\n<li>Building creative content<\/li>\n\n\n\n<li>Enhancing customer service<\/li>\n\n\n\n<li>Augmenting salespeople<\/li>\n\n\n\n<li>Orchestrating personalised journeys<\/li>\n<\/ol>\n\n\n\n<p>As your business and technology transformation partner, Capgemini can guide you through the process from start to finish to get the most value from these business themes, with our deep data &amp; AI expertise and market-leading solutions. And we can help you deliver that value from within a trusted framework \u2013 drawing on our <a href=\"https:\/\/www.capgemini.com\/gb-en\/insights\/research-library\/business-meet-agentic-ai\/\">practical implementation strategies<\/a> and <a href=\"https:\/\/www.capgemini.com\/gb-en\/about-us\/who-we-are\/values-and-ethics\/our-code-of-ethics-for-ai\/\">code of ethics for AI<\/a> to approach the technology in a trusted, safe, and ethical way.<a id=\"_msocom_1\"><\/a><\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CXnew_body.jpg\" alt=\"\" class=\"wp-image-695296\" srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CXnew_body.jpg 1024w, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CXnew_body.jpg?resize=300,188 300w, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/08\/CXnew_body.jpg?resize=768,480 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-level-up-your-customer-service-operations\"><strong>Level-up your customer service operations<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/18th-March-Customer-service-transformation-CRI_V7.pdf\">Unleashing the value of customer service<\/a>, a report from the <a href=\"https:\/\/www.capgemini.com\/research-institute\/\">Capgemini Research Institute<\/a>, provides organisations with a roadmap toward revolutionising customer service by embracing the powerful capabilities of Gen AI and Agentic AI. The importance of customer service cannot be overstated. It is one of the most powerful capabilities available to organisations to help them drive purchases, encourage loyalty, and shape brand perception by connecting directly with customer sentiment.<\/p>\n\n\n\n<p>Gen AI and Agentic AI are game changers for customer service transformation. According to our research, 70% of customer service agents report a reduction in overall workload through using AI technology, while 24% of organisations report reduced operating costs, and 31% report faster response times.<\/p>\n\n\n\n<p>Download the report to learn how you can use Gen AI and Agentic AI to and better meet the needs of customers, while also empowering customer service agents, and delivering top- and bottom-line benefits. Elevating customer service from a support function to a strategic value driver.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Find out more<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-deliver-innovative-transformational-cx-faster-and-at-scale\"><strong>Deliver innovative, transformational CX faster and at scale<\/strong>.<\/h2>\n\n\n\n<p>Gen AI has the capacity to profoundly enhance CX in various domains. Leading to valuable outcomes beyond just productivity gains and cost reduction.<\/p>\n\n\n\n<p><strong>Imagine the possibilities of:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Elevating and scaling self-service across your channels<\/li>\n\n\n\n<li>Enhancing customer experience through scaling consistent quality service delivered by your frontline staff<\/li>\n\n\n\n<li>Improving the scale, consistency, and reach of great content and campaigns<\/li>\n\n\n\n<li>Increasing the productivity and consistency of complex products and services<\/li>\n\n\n\n<li>Orchestrating personalised journeys across all customer interactions and complex ecosystems<\/li>\n<\/ul>\n\n\n\n<p>With Capgemini\u2019s Generative AI for CX solution, you can turn these possibilities into reality by developing tuned foundation models to navigate the complexities of Gen AI smoothly. Leveraging our <a href=\"https:\/\/www.capgemini.com\/solutions\/agentic-ai-for-enterprise-by-capgemini\/\">Agentic AI for Enterprise<\/a> model, we\u2019ll work together with you, and your partners, to address current and future business needs.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-create-new-marketing-campaign-concepts-in-minutes\"><strong>Create new marketing campaign concepts in minutes<\/strong>.<\/h2>\n\n\n\n<p>Imagine being able to kick-start multiple ideas for a marketing campaign that targets diverse audiences across different channels. For any industry, in any language. That&#8217;s the promise of Capgemini\u2019s campaign builder \u2013 a revolutionary tool powered by Gen AI. Learn how we have been working with Network Rail to reimagine its latest recruitment campaign <a href=\"https:\/\/lbbonline.com\/news\/network-rail-ai-campaign-recruitment\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/p>\n\n\n\n<p><strong>Using this engine, you can:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accelerate the preliminary work a typical creative agency would do<\/li>\n\n\n\n<li>Generate campaign assets instantly, filtering everything through your brand guidelines<\/li>\n\n\n\n<li>Start running targeted, personalised campaigns on any channel or platform in a matter of weeks, not months<\/li>\n\n\n\n<li>Significantly reduce time to market and associated costs<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Get started<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-work-with-capgemini-to-transform-your-cx-with-the-power-of-ai\"><strong>Work with Capgemini to transform your CX with the power of AI.<\/strong><\/h2>\n\n\n\n<p>With Capgemini by your side, you can navigate the complexities of deploying Agentic and Gen AI confidently and at scale.<\/p>\n\n\n\n<p>Across industries, we\u2019ve been accelerating businesses toward achieving their AI goals, in ways that deliver more than just cost savings.<\/p>\n\n\n\n<p><strong>For example, we have:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transformed the digital passenger experience at the UK\u2019s largest and busiest airport by implementing Gen AI across the customer service centre to speed up resolutions and drive agent efficiency.<\/li>\n\n\n\n<li>Worked with a leading fast-food restaurant to boost managerial effectiveness and team performance with an AI &#8216;buddy&#8217; that delivers real-time support and ability.<\/li>\n\n\n\n<li>Developed an AI-powered industry intelligence tool for a global retailer to enable faster, data-driven competitive responses by automating the analysis of rival delivery strategies.<\/li>\n\n\n\n<li>Helped a French retailer enhance product promotion and merchandising by uncovering impactful Gen AI use cases.<\/li>\n\n\n\n<li>Strengthened ESG investment decisions with Gen AI-driven insights for equity researchers and wealth managers at a global investment bank.<\/li>\n<\/ul>\n\n\n\n<p>We\u2019ve been recognised as a \u2018Leader\u2019 in the <a href=\"https:\/\/www.capgemini.com\/news\/press-releases\/capgemini-recognized-as-a-leader-in-ai-services-by-independent-research-firm\/#:~:text=independent%20research%20firm-,Capgemini%20recognized%20as%20a%20'Leader'%20in%20AI,services%20by%20independent%20research%20firm&amp;text=Paris%2C%20May%2015%2C%202024%20%E2%80%93,Group%20as%20a%20thought%20leader.\">The Forrester WaveTM: AI services, Q2 2024 report<\/a> \u2013 receiving the highest scores possible in the criteria of vision, community, and innovation. The report states that we excel at change management and ongoing executive education and coaching, to help our clients adopt and run a business on AI.<\/p>\n\n\n\n<div class=\"wp-block-anchor-block-standard\" id=\"form\" data-anchor-padding=\"\" style=\"--data-anchor-padding: 0px\"><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><\/div><div class=\"col-md-12 \"><div class=\"autoCloudForm\"><h3 class=\"formHelpText\">Get in touch to find out how we can harness the power of AI to answer your specific opportunity.<\/h3>\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_679689_1703521290\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t<div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_87897_8197_2066721799\" name=\"_mf_87897_8197\" placeholder=\"First Name\" required \/><label for=\"_mf_87897_8197_2066721799\" class=\"form-label\">First Name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">First Name is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_87897_9606_889898163\" name=\"_mf_87897_9606\" placeholder=\"Last Name\" required \/><label for=\"_mf_87897_9606_889898163\" class=\"form-label\">Last Name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Last Name is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"email\" class=\"form-control\" id=\"_mf_87897_2450_2782220812\" name=\"_mf_87897_2450\" placeholder=\"Email\" required \/><label for=\"_mf_87897_2450_2782220812\" class=\"form-label\">Email <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Email is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_87897_2327_2655367982\" name=\"_mf_87897_2327\" placeholder=\"Job Title\" required \/><label for=\"_mf_87897_2327_2655367982\" class=\"form-label\">Job Title <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Job Title is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_87897_9769_3846707169\" name=\"_mf_87897_9769\" placeholder=\"Company\" required \/><label for=\"_mf_87897_9769_3846707169\" class=\"form-label\">Company <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Company is not valid.<\/div><\/div><div class=\"mf-field-wrapper  col-sm-12\">\n\t\t<div class=\"form-check checkbox-controls\">\n\n\t\t\t<input type=\"checkbox\" id=\"_mf_87897_529_871572268\" class=\"form-check-input\"\n\t\t\t\tname=\"_mf_87897_529[]\"\n\t\t\t\tvalue=\"1\"\n\t\t\t\trequired\n\t\t\t>\n\n\t\t\t<label for=\"_mf_87897_529_871572268\" class=\"form-check-label consent-text\">\n\t\t\t\tBy submitting this form,  I understand that my data will be processed by Capgemini as indicated above and described in the <a href=\"https:\/\/www.capgemini.com\/gb-en\/terms-of-use\/\"> Terms of use <\/a>.  &nbsp;\t\t\t<\/label>\n\n\t\t<\/div>\n\t\t<\/div>\t\t\t<div class=\"mf_field mf_field--recaptcha\">\n\t\t\t\t<div class=\"g-recaptcha\" data-sitekey=\"6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl\"><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"mf_field mf_field--submit\" >\n\t\t\t\t<div class=\"slide-button-background button-background\">\n\t\t\t\t\t<label for=\"slider-submit-_mf_87897_1195\" class=\"slide-text\">\n\t\t\t\t\t\tSlide to submit\t\t\t\t\t<\/label>\n\t\t\t\t\t<input\n\t\t\t\t\t\tid=\"slider-submit-_mf_87897_1195\"\n\t\t\t\t\t\ttype=\"range\"\n\t\t\t\t\t\tclass=\"mf_field__input slider-frm-btn\"\n\t\t\t\t\t\trel=\"_mf_87897_1195\"\n\t\t\t\t\t\tmin=\"0\"\n\t\t\t\t\t\tmax=\"100\"\n\t\t\t\t\t\tvalue=\"0\"\n\t\t\t\t\t\taria-label=\"Slide to submit\"\n\t\t\t\t\t\taria-describedby=\"slide-instruction-_mf_87897_1195\"\n\t\t\t\t\t\taria-valuenow=\"0\"\n\t\t\t\t\t\taria-valuemin=\"0\"\n\t\t\t\t\t\taria-valuemax=\"100\"\n\t\t\t\t\t\taria-orientation=\"horizontal\"\n\t\t\t\t\t\trole=\"slider\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\/>\n\t\t\t\t\t<span id=\"slide-instruction-_mf_87897_1195\" class=\"sr-only\">\n\t\t\t\t\t\tUse right arrow keys to slide, or drag right with your finger. 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Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG679689 = {\"679689\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet the expert<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Steven-Webb.png\" alt=\"Steven Webb\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/stevenpwebb1\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Steven Webb<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>VP | UK Chief Technology &amp; Innovation Officer at Capgemini<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/stevenpwebb1\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Steven is the UK Chief Technology Officer at Capgemini and part of the UK leadership team. He is an experienced technology leader and IT strategist who understands how to deliver strategic customer value, through innovation and transformation. Steven is responsible for leading Capgemini\u2019s UK Software Engineering, Architecture and Innovation communities; making sure technology and innovation is at the heart of what we do as a business.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":301,"featured_media":695260,"parent":556299,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"a2914a0d-73a3-406a-b6c1-0526fd6b8a09\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"{\"x\":0.44,\"y\":0.48}","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[354],"industry":[605],"partners":[],"page-type":[],"content-group":[],"class_list":["post-679687","page","type-page","status-publish","has-post-thumbnail","hentry","service-data-ai","industry-business-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Generative AI: Enhancing Customer Engagement | Capgemini UK<\/title>\n<meta name=\"description\" content=\"Discover Capgemini&#039;s generative AI solutions to enhance your customer experience. 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