{"id":568872,"date":"2022-03-15T07:22:57","date_gmt":"2022-03-15T07:22:57","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=659337"},"modified":"2025-12-03T23:15:37","modified_gmt":"2025-12-03T23:15:37","slug":"epm-with-microsoft-2","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/gb-en\/solutions\/unite-with-servicenow\/","title":{"rendered":"Unite with ServiceNow"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Service-Now.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Service-Now.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Service-Now.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Service-Now.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Service-Now.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Service-Now.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Service-Now.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Service-Now.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Service-Now.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:48% 28.000000000000004%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solution<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Unite with ServiceNow<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/solutions\/unite-with-servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/solutions\/unite-with-servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Delivering excellence through unified digital landscapes.<\/h2><p class=\"intro-para-content\">Capgemini and ServiceNow bring together people, process, technology, data, and service to deliver exceptional experiences and sustainable business outcomes. We help our clients create and optimize cross-functional workflows by connecting disparate enterprise systems into integrated seamless experiences.<br><br>Will manual workflows hold back your digital transformation? Or will one integrated platform close the digital divide? <br><br>Capgemini is an end-to-end transformation partner that brings broad and deep experience to every client engagement, weaving together all the necessary capabilities that organizations need to maximize your <a href=\"https:\/\/www.capgemini.com\/gb-en\/insights\/research-library\/unlock-the-power-of-experience-with-servicenow\/\">ServiceNow<\/a> investment, and unlock continuous value &#8211; all while delivering greater efficiency and productivity excellence.<br><strong><br>With us, unlock the power of workflow to a future reimagined.<\/strong><\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div><div class=\"content-title\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\">Our offers<\/h2><\/div><p><\/p><\/div><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Digital Shopfloor Solutions (DSS) powered by ServiceNow<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Our Digital Shopfloor Solutions improve the shop-floor experience and worker performance through standardized processes &#8211; helping manufacturers get the future they want.<\/p><\/div><div class=\"expander-content\"><p>Our Digital Shopfloor Solutions provides an easy-to-configure, user-friendly digital app for technicians and workers on the shop floor to review and execute instructions in order to audit and maintain manufacturing equipment.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><a class=\"more2\" aria-label=\"Download our brochure link\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/ServiceNow-DSS.pdf\" target=\"\" title=\"\" rel=\"noopener noreferrer\">Download our brochure<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4>Enterprise Service Management (ESM) on NOW<\/h4><\/div><div class=\"expander-subtitle\"><h5>Achieve service excellence benefits for your customers &#8211; and your organization.<\/h5><\/div><div class=\"expander-content\"><p>Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.<br><br>This includes Customer Service Management (CSM), HR Service Management (HRSM), Security Operations (SecOps), Finance, Business Service Management (BSM), IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and more.<\/p><div class=\"content-more\"><a class=\"more2\" aria-label=\"Our ESM services link\" href=\"https:\/\/www.capgemini.com\/services\/enterprise-management\/enterprise-service-management\/\" target=\"\" title=\"Opens in a new window\" rel=\"noopener noreferrer\">Our ESM services<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Digital Service Integration and Management (SIAM)<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Unlock the full potential of your complex multi-provider business ecosystem with our Digital Service Integration and Management (SIAM) solutions, and achieve end-to-end customer satisfaction.<\/p><\/div><div class=\"expander-content\"><p>Digital SIAM brings together separately contracted IT services to ensure they consistently work together to deliver business value.<br><br>It gives you control by removing service duplication, and creating a plug-and-play supplier model \u2013 and it provides a dynamic user experience, too.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><a class=\"more2\" aria-label=\"Download our brochure link\" href=\"https:\/\/www.capgemini.com\/resources\/brochure-digital-siam\/\" target=\"_blank\" title=\"Opens in a new window\" rel=\"noopener noreferrer\">Download our brochure<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4>Intelligent People Operations (IPO) powered by ServiceNow<\/h4><\/div><div class=\"expander-subtitle\"><h5>Intelligent People Operations powered by ServiceNow bring HR services together on a single, frictionless platform, so people can get everything they need. Happy employees. Increased productivity.<\/h5><\/div><div class=\"expander-content\"><p>By deploying the ServiceNow HR Service Delivery application, your HR function will be able to deliver an enhanced employee experience, decreased cost, increased productivity, and enhanced resource efficiency.<\/p><div class=\"content-more\"><a class=\"more2\" aria-label=\"Download our brochure link\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Digital-Employee-Operations-Powered-by-ServiceNow%C2%AE.pdf\" target=\"_blank\" title=\"Opens in a new window\" rel=\"noopener noreferrer\">Download our brochure<\/a><a class=\"more2\" aria-label=\"Visit the dedicated page link\" href=\"https:\/\/www.capgemini.com\/services\/enterprise-management\/intelligent-business-operations\/intelligent-people-operations\/\" target=\"_blank\" title=\"Opens in a new window\" rel=\"noopener noreferrer\">Visit the dedicated page<\/a><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":151,"featured_media":568873,"parent":557931,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"23116da9-a4c1-4535-97e3-70bca4783bed\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[311],"content-group":[],"class_list":["post-568872","page","type-page","status-publish","has-post-thumbnail","hentry","page-type-solutions"],"yoast_head":"<!-- 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