{"id":559226,"date":"2021-04-23T12:01:25","date_gmt":"2021-04-23T12:01:25","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=523118"},"modified":"2025-03-10T07:20:04","modified_gmt":"2025-03-10T07:20:04","slug":"digital-insurance-operations","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/gb-en\/solutions\/digital-insurance-operations\/","title":{"rendered":"Digital insurance operations"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-blue-line header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_Business-Services_Digital-Insurance-Operations-e1642433847726.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_Business-Services_Digital-Insurance-Operations-e1642433847726.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_Business-Services_Digital-Insurance-Operations-e1642433847726.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_Business-Services_Digital-Insurance-Operations-e1642433847726.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_Business-Services_Digital-Insurance-Operations-e1642433847726.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_Business-Services_Digital-Insurance-Operations-e1642433847726.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_Business-Services_Digital-Insurance-Operations-e1642433847726.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_Business-Services_Digital-Insurance-Operations-e1642433847726.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_Business-Services_Digital-Insurance-Operations-e1642433847726.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solution<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Digital Insurance Operations<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/solutions\/digital-insurance-operations\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/solutions\/digital-insurance-operations\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Transform insurance processes across property and casualty (P&amp;C) and life and health (L&amp;H) insurance, by implementing a portfolio of platform-based, customer-centric offerings that reduce cost, increase efficiency &#8211; and boost customer satisfaction.<\/h2><p class=\"intro-para-content\"><br>Our Digital Insurance Operations portfolio provides frictionless, end-to-end, customer-centric insurance services that transform your core processes and support functions.<br><br>To achieve this, we make use of intelligent automation, cognitive document processing, and smart analytics to deliver touchless endorsements, submissions, and claims solutions, as well as third-party administration (TPA) services.<br><br>Benefits can include 98% auto adjudication rates in claims processing; fully automated processes for document retrieval, a 30% improvement in turnaround time for policyholder services, and a 50% increase in provider satisfaction.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader c9558c47-e571-4344-95f6-682f2bfe3f5e\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire2\">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Inventive Insurer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tInventive Insurer\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"We believe that carriers need to embrace and adopt the capabilities of the\u00a0Inventive Insurer\u00a0to be successful in a dynamic environment\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWe believe that carriers need to embrace and adopt the capabilities of the\u00a0Inventive Insurer\u00a0to be successful in a dynamic environment\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"Learn more about Inventive Insurer\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\" tabindex=\"0\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"\/solutions\/inventive-insurer\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLearn more\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Inventive_Insurer_cover.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Inventive_Insurer_cover.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Inventive_Insurer_cover.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Inventive_Insurer_cover.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Inventive_Insurer_cover.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Inventive_Insurer_cover.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Inventive_Insurer_cover.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Inventive_Insurer_cover.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Inventive_Insurer_cover.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div class=\"content-title\"><h3 data-maxlength=\"34\">What we do<\/h3><\/div><div class=\"section-content\">\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4>Touchless Claims for P&amp;C Insurance<\/h4><\/div><div class=\"expander-subtitle\"><h5>Seamless, digital convenience across the entire P&amp;C claims value chain.<\/h5><\/div><div class=\"expander-content\"><p>Our Touchless Claims for P&amp;C Insurance solution is an agile, data-driven, customer-centric function that delivers improved customer experience, operational efficiency, and accuracy.<br><br>Using intelligent automation, AI, and a rich ecosystem of partners, underpinned by data insights, it creates a personalized, intuitive, and touchless digital experience; it enables you to collaborate with your ecosystem partners to co-create innovative solutions that add agility and efficiency; and it improves cycle times across the entire P&amp;C insurance value chain.<br><br>Benefits include up to 4% improvements in loss ratios; a 30\u201340% decrease in loss adjustment expenses; and a 10% reduction in claim intake costs.<\/p><div class=\"content-more\"><a class=\"more2\" aria-label=\"Download our factsheet link\" href=\"\/wp-content\/uploads\/2022\/01\/Touchless-Claims-for-Property-and-Casulty-Insurance.pdf\" target=\"_blank\" title=\"Opens in a new window\" rel=\"noopener noreferrer\">Download our factsheet<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4>Touchless Endorsements for P&amp;C insurance<\/h4><\/div><div class=\"expander-subtitle\"><h5>Implement a smart, frictionless experience across your entire P&amp;C endorsements value chain.<\/h5><\/div><div class=\"expander-content\"><p>Capgemini\u2019s Touchless Endorsements for P&amp;C Insurance solution delivers improved customer experience, operational efficiency, and speed-to-market across your entire endorsements value chain.<br><br>Our offer takes advantage of intelligent automation and artificial intelligence \u2013 including Endorsement GenieTM, an AI-based cognitive processing tool \u2013 to help create a personalized, intuitive, and touchless digital experience around your policy endorsements. It improves the accuracy and turnaround time across your entire property and casualty value chain. And it adds agility and efficiency to your endorsements management, with human-in-the-loop bots.<br><br>Benefits include 50\u201360% increases in processing efficiency; an enhanced customer experience; and increased accuracy, turnaround time, and scalability.<\/p><div class=\"content-more\"><a class=\"more2\" aria-label=\"Download our factsheet link\" href=\"\/wp-content\/uploads\/2021\/10\/Touchless-Endorsements-for-Property-Casualty-Insurance.pdf\" target=\"_blank\" title=\"Opens in a new window\" rel=\"noopener noreferrer\">Download our factsheet<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4>Insurance AI<\/h4><\/div><div class=\"expander-subtitle\"><h5>Drive frictionless, AI-augmented insurance automation.<\/h5><\/div><div class=\"expander-content\"><p>Capgemini\u2019s portfolio of AI-enabled, data-driven assets and accelerators can help you transform your core insurance operations, as well as support functions such as finance, HR, and procurement, while enhancing customer satisfaction, improving operational efficiency, and reducing cost.<br>\u00a0<br>Our platform-based solutions provide end-to-end, customer-centric operations tailored to the specific requirements of your insurance company, delivering frictionless claims, endorsements, and submissions processing.<\/p><div class=\"content-more\"><a class=\"more2\" aria-label=\"Download our factsheet link\" href=\"\/wp-content\/uploads\/2022\/04\/Insurance-AI-artificial-intelligence-Factsheet.pdf\" target=\"_blank\" title=\"Opens in a new window\" rel=\"noopener noreferrer\">Download our factsheet<\/a><\/div><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":151,"featured_media":0,"parent":557931,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"bdd4b4f2-722e-4672-82c7-d8c4deae8375\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[311],"content-group":[],"class_list":["post-559226","page","type-page","status-publish","hentry","page-type-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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