{"id":686430,"date":"2025-04-08T09:19:08","date_gmt":"2025-04-08T09:19:08","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=event&#038;p=686430"},"modified":"2026-01-22T07:46:37","modified_gmt":"2026-01-22T07:46:37","slug":"transform-customer-service-agentic-ai","status":"publish","type":"event","link":"https:\/\/www.capgemini.com\/gb-en\/news\/events\/transform-customer-service-agentic-ai\/","title":{"rendered":"Transform your customer service operations with Agentic AI"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/03\/Scale-meet-vision-web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/03\/Scale-meet-vision-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/03\/Scale-meet-vision-web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/03\/Scale-meet-vision-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/03\/Scale-meet-vision-web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/03\/Scale-meet-vision-web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/03\/Scale-meet-vision-web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/03\/Scale-meet-vision-web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/03\/Scale-meet-vision-web-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Event<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Transform your customer service operations with Agentic AI<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/?post_type=event&amp;p=686430\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/?post_type=event&amp;p=686430\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h4 class=\"wp-block-heading\" id=\"h-date-nbsp-tuesday-29-april-2025\">Date:&nbsp;Tuesday, 29 April 2025<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-time-nbsp-7pm-9pm\">Time:&nbsp;7pm &#8211; 9pm<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-venue-nbsp-louie-13-15-west-street-london-wc2h-9ne\">Venue:&nbsp;LOUIE, 13-15 West Street, London WC2H 9NE<\/h4>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-gen-ai-and-agentic-ai-are-having-a-transformative-impact-on-customer-service-more-than-24-of-organisations-using-gen-ai-are-already-seeing-reduced-operating-costs-while-another-65-expect-to-see-this-benefit\">Gen AI and agentic AI are having a transformative impact on customer service. More than 24% of organisations using Gen AI are already seeing reduced operating costs, while another 65% expect to see this benefit<a href=\"#link\">*<\/a>.<\/h3>\n\n\n\n<p>Join Capgemini and AWS experts and similar client executives at an exclusive, invitation-only dinner to explore how AI is revolutionising the critical business capability of customer service. Discover how your peers are unlocking the commercial potential of their customer service functions and learn how you too can transform your customer and citizen experiences with the latest AI technology.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Register your interest below<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-unleashing-the-value-of-customer-service\">Unleashing the Value of Customer Service<\/h3>\n\n\n\n<p>According to the latest report from the Capgemini Research Institute \u2013 &nbsp;<a href=\"https:\/\/www.capgemini.com\/gb-en\/insights\/research-library\/customer-service-transformation\/\"><strong>Unleashing the Value of Customer Service<\/strong><\/a> \u2013 empowering customer service agents through AI can better meet customer needs and deliver both top-line and bottom-line benefits for organisations.<\/p>\n\n\n\n<p>Based on extensive research involving 9,500 consumers, 500 agents and supervisors, and 1,000 executives globally, we found:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>70% of customer service agents report a reduction in overall workload through using the technology<\/li>\n\n\n\n<li>24% of organisations report reduced operating costs<\/li>\n\n\n\n<li>31% report faster response times<\/li>\n<\/ul>\n\n\n\n<p><em>The Capgemini Research Institute delivers best-in-class research that is underpinned by robust data and analysis. 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Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG684801 = {\"684801\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-anchor-block-standard\" id=\"link\" data-anchor-padding=\"\" style=\"--data-anchor-padding: 0px\"><\/div>\n\n\n\n<div style=\"height:99px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>*Capgemini Research Institute<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":301,"featured_media":685345,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","cg_event_start":"2025-04-29T19:00:00","cg_event_end":"2025-04-29T21:00:00","cg_event_timezone":"","event_location":"LOUIE, 13-15 West Street, London WC2H 9NE","cg_event_type":"Business","cg_event_short_title":"","cg_event_block_title":"","featured_focal_points":""},"tags":[],"brand":[],"event-location":[700],"class_list":["post-686430","event","type-event","status-publish","has-post-thumbnail","hentry","event-location-london-wc2h-9ne-13-15-west-street-louie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Revolutionise Customer Service with Agentic AI | Capgemini UK<\/title>\n<meta name=\"description\" content=\"Transform your customer service operations with Agentic AI by Capgemini. 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