{"id":714620,"date":"2026-07-08T20:00:00","date_gmt":"2026-07-08T20:00:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&#038;p=714620"},"modified":"2026-07-07T09:17:33","modified_gmt":"2026-07-07T09:17:33","slug":"delivering-business-led-transformation-of-enterprise-asset-management-for-scottish-water","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/delivering-business-led-transformation-of-enterprise-asset-management-for-scottish-water\/","title":{"rendered":"Delivering business\u2011led transformation of enterprise asset management for Scottish Water"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/06\/SW-EAM-Banner-Image.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/06\/SW-EAM-Banner-Image.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/06\/SW-EAM-Banner-Image.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/06\/SW-EAM-Banner-Image.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/06\/SW-EAM-Banner-Image.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/06\/SW-EAM-Banner-Image.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/06\/SW-EAM-Banner-Image.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/06\/SW-EAM-Banner-Image.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/06\/SW-EAM-Banner-Image.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Delivering business\u2011led transformation of enterprise asset management for Scottish Water<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2026\/06\/Scottish-Water-EAM-Case-Study-PDF.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download case study<\/span><span class=\"type\">440 KB pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: Scottish Water<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: UK<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Sector: Energy and utilities<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&amp;p=714620\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&amp;p=714620\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-capgemini-replaced-a-critical-legacy-platform-with-a-single-trusted-asset-platform-enabling-faster-decisions-better-maintenance-and-14-million-in-short-term-financial-benefits-with-potential-benefits-of-150-million-over-10-years\">Capgemini replaced a critical legacy platform with a single, trusted asset platform \u2013 enabling faster decisions, better maintenance and \u00a314 million in short-term financial benefits, with potential benefits of \u00a3150+ million over 10 years.<\/h2>\n\n\n\n<p><strong>Client challenge:<\/strong> Scottish Water needed to replace a highly customised, ageing enterprise asset management software platform that constrained operational teams, created data gaps and limited the organisation\u2019s ability to modernise asset management.<br>&nbsp;<br><strong>Solution:<\/strong> Capgemini acted as programme partner to deliver a business\u2011led transformation, replacing Ellipse with IBM Maximo and delivering the accompanying change management that enabled a modern, integrated, enterprise\u2011wide asset management capability.<\/p>\n\n\n\n<p><strong>Benefits<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smarter maintenance planning, with reduced wasted site visits<\/li>\n\n\n\n<li>Reduced technical complexity through integration and process rationalisation<\/li>\n\n\n\n<li>Clearer, more reliable asset data for better day\u2011to\u2011day decisions<\/li>\n\n\n\n<li>Strong organisational readiness, supporting adoption across thousands of users<\/li>\n\n\n\n<li>\u00a314m of forecast direct financial benefits over the Strategic Review of Charges 2027 (SR27) in the short-term, with enablement of further benefits expected through SR27<\/li>\n<\/ul>\n\n\n\n<p>Capgemini helped Scottish Water modernise its enterprise asset management platform, providing a single, trusted view of asset data that is transforming how maintenance is planned, decisions are made, and value is delivered at scale. The programme has already unlocked \u00a314 million in forecasted benefits while laying the foundations for long\u2011term innovation and improved performance across the organisation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-setting-out-on-an-asset-management-mission\">Setting out on an asset management mission<\/h3>\n\n\n\n<p>Every day, Scottish Water delivers 1.3 billion litres of drinking water to millions of households and businesses across Scotland while safely treating and returning wastewater to the environment. Supporting this vital service is a vast and complex asset base, spanning thousands of systems and hundreds of thousands of individual assets, from pipes and pumping stations to treatment works.<\/p>\n\n\n\n<p>At the heart of Scottish Water\u2019s operations sat Ellipse, a legacy enterprise asset management system that had become the most critical and heavily integrated application in the organisation\u2019s digital estate. Over time, extensive customisation and numerous integrations with platforms such as finance, HR, and customer systems increased complexity, slowed delivery, and made change increasingly difficult. These integrations used legacy on-premise technology, built by numerous projects and teams over time, that had become difficult to adapt and utilise.<\/p>\n\n\n\n<p>Recognising that a like\u2011for-like system replacement wouldn\u2019t deliver the outcomes required, Scottish Water embarked on a four\u2011year, \u00a350 million programme to deliver a business-led transformation. By doing so, the company intended to both modernise technology and change how assets were managed, teams worked, and future value could be unlocked.<\/p>\n\n\n\n<p>Central to this vision was the implementation of IBM Maximo, providing a modern, scalable foundation to support Scottish Water\u2019s long\u2011term goal of becoming a world\u2011class asset management organisation. This new package needed to be fully integrated with Scottish Water\u2019s other systems, including Finance, Field Service and CRM.<\/p>\n\n\n\n<p>Capgemini was appointed as programme partner to help turn this ambition into reality, working alongside Scottish Water and specialist implementation partners to deliver change at an unprecedented scale. Together, the partners used Microsoft Azure Integration Services to redesign and deliver the new integrations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-unified-approach-to-end-to-end-delivery\">A unified approach to end-to-end delivery<\/h3>\n\n\n\n<p>As programme partner across the end-to-end delivery, Capgemini took responsibility for programme management, integrations, testing, business change, and communications. Capgemini provided the connective layer that brought together Scottish Water, third-party vendors and technical delivery teams from our Cloud &amp; Custom Applications practice into a single, coordinated programme.<\/p>\n\n\n\n<p>Delivery aligned with Scottish Water\u2019s established governance and delivery framework, following a PRINCE2-driven model that included structured design, build, and implementation phases. This was complemented by an agile\u2011hybrid approach, which enabled flexibility while maintaining tight control over financial approvals and programme risk.<\/p>\n\n\n\n<p>Because Ellipse had become the central repository for asset data and was tightly coupled to a wide ecosystem of systems and bespoke applications, Capgemini rationalised integrations from more than 120 down to approximately 56. This significantly reduced technical debt and created a more streamlined, future-ready architecture using Microsoft Azure Integration technology. In parallel, the project team simplified around 300 end\u2011to-end business processes across 18 line\u2011of\u2011business systems down to roughly 160, improving consistency and efficiency.<\/p>\n\n\n\n<p>Collaboration was fundamental to success. Regular in\u2011person leadership sessions in Glasgow, daily connects, and hands\u2011on design workshops enabled faster decision\u2011making and built strong relationships across organisations. The partners also led an extensive change and communications programme, supporting readiness for nearly 3,500 people impacted across Scottish Water.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-delivering-results-from-first-wave-to-the-big-bang-weekend\">Delivering results from first wave to the \u201cbig bang\u201d weekend<\/h3>\n\n\n\n<p>To mitigate risk, the programme adopted a phased cutover strategy. A limited \u201cwave one\u201d release in April 2025 enabled a small group of users to operate Maximo on a subset of assets, validating the solution ahead of full deployment. This was followed by three to four full rehearsals of the go\u2011live weekend, involving both the programme team and wider business operations.<\/p>\n\n\n\n<p>In November 2025, Scottish Water successfully completed a single\u2011weekend, \u201cbig bang\u201d deployment of IBM Maximo across its entire estate, alongside the system integration processes deployed in Microsoft Azure. Despite the scale and criticality of the system, the transition was completed with no major issues, reflecting the depth of preparation, collaboration, and organisational readiness achieved.<\/p>\n\n\n\n<p>Today, Scottish Water operates a modern enterprise asset management platform that provides a single, trusted view of asset data, supports faster and more effective maintenance planning, and enables better\u2011informed decision\u2011making. In addition, engineers and operational teams now have improved tools and clearer processes, helping to reduce wasted effort and focus time on value\u2011adding activity.<\/p>\n\n\n\n<p>The programme has already uncovered \u00a314 million of forecasted financial benefits, with further potential benefits of more than \u00a3150 million expected over 10 years as the platform is fully embedded and enhanced. Crucially, the transformation has laid the foundations for continued innovation in SR27, positioning Scottish Water to further mature its asset management capabilities and progress towards its ambition of becoming a world\u2011class water company.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cImplementing Maximo was Scottish Water&#8217;s largest digital project to date, and a huge step forward for the organisation in its asset management journey. It has not only realised considerable benefits to our organisation already, but it has laid strong foundations for us to continue to evolve our asset management capabilities into the future. Capgemini&#8217;s methodological approach to design, testing and implementation, their expertise supporting business change and operating model design, and their collaborative way of working across a complex, multi-partner environment were instrumental to the success of this project.\u201d<\/em><\/p>\n\n\n\n<p><em>John Wigham, Senior Responsible Officer, Scottish Water<\/em><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cThis is one of our most critical systems for asset management and customer service across Scottish Water, so a lot has been riding on this project. The outcome is a secure standardised platform that will assure business continuity now and provide the foundation for service improvement and efficiency in the future.\u201d<\/em><\/p>\n\n\n\n<p><em>Alex Plant, CEO, Scottish Water<\/em><\/p>\n<\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Capgemini replaced a critical legacy platform with a single, trusted asset platform \u2013 enabling faster decisions, better maintenance and \u00a314 million in short-term financial benefits, with potential benefits of \u00a3150+ million over 10 years.<\/p>\n","protected":false},"author":301,"featured_media":715055,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[121,358],"partners":[],"country":[],"content-group":[],"class_list":["post-714620","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","industry-energy-utilities","industry-energy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Enterprise Asset Transformation for Scottish Water | Capgemini UK<\/title>\n<meta name=\"description\" content=\"Discover how Capgemini UK transformed enterprise asset management for Scottish Water. 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