{"id":702580,"date":"2026-01-07T07:00:00","date_gmt":"2026-01-07T07:00:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&#038;p=702580"},"modified":"2026-01-22T07:41:37","modified_gmt":"2026-01-22T07:41:37","slug":"uk-supreme-court-digital-transformation","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/uk-supreme-court-digital-transformation\/","title":{"rendered":"Modernising the UK Supreme Court"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/11\/UK-Supreme-Court-Case-Study_v5.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/11\/UK-Supreme-Court-Case-Study_v5.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/11\/UK-Supreme-Court-Case-Study_v5.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/11\/UK-Supreme-Court-Case-Study_v5.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/11\/UK-Supreme-Court-Case-Study_v5.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/11\/UK-Supreme-Court-Case-Study_v5.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/11\/UK-Supreme-Court-Case-Study_v5.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/11\/UK-Supreme-Court-Case-Study_v5.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/11\/UK-Supreme-Court-Case-Study_v5.jpg\" class=\"header-img header-img-d\" alt=\"UK-Supreme-Court\" style=\"object-fit:cover;object-position:28.999999999999996% 69%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Modernising the UK Supreme Court<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/11\/UK-Supreme-Court-Case-Study_v6.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the case study<\/span><span class=\"type\">622 KB pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: UK Supreme Court (UKSC)<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: UK<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Sector: Public sector<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&amp;p=702580\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&amp;p=702580\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-in-an-effort-to-become-a-modern-world-leading-court-that-is-open-inclusive-and-efficient-the-uk-supreme-court-partnered-with-capgemini-to-launch-a-full-scale-digital-transformation\">In an effort to become a modern, world-leading court that is open, inclusive, and efficient, the UK Supreme Court partnered with Capgemini to launch a full-scale digital transformation.<\/h3>\n\n\n\n<p>Recognising the limitations of its existing document and case management systems and protocols, the UK Supreme Court engaged Capgemini to perform a comprehensive digital transformation. This accelerated the speed at which cases could be submitted and improved the overall user experience, making the court a leading example of digital justice reform.<\/p>\n\n\n\n<p><strong>Client Challenges:<\/strong><\/p>\n\n\n\n<p>Outdated, paper-based administrative processes limited the UK Supreme Court\u2019s ability to efficiently keep records, process case applications in a timely manner, and maintain high levels of public awareness and trust.<\/p>\n\n\n\n<p><strong>Solution:<\/strong><\/p>\n\n\n\n<p>Capgemini introduced new technology systems and performed an organisation-wide transformation and culture shift. The resulting websites, external portal and case-management system are considered models of best practice worldwide.<\/p>\n\n\n\n<p><strong>Benefits:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enhanced public digital presence, accessibility and access to justice<\/li>\n\n\n\n<li>Improved timely sharing of information<\/li>\n\n\n\n<li>Reduced administrative burden and speedy administrative processing thanks to a modern case-management system<\/li>\n\n\n\n<li>A cultural shift has embedded new ways of working and inspired staff with a mindset of adaptation and continuous improvement<\/li>\n<\/ul>\n\n\n\n<p>Recognising the limitations of its existing document and case management systems and protocols, the UK Supreme Court engaged Capgemini to perform a comprehensive <a href=\"https:\/\/www.capgemini.com\/gb-en\/insights\/expert-perspectives\/generative-ai-is-changing-the-game-for-customer-experience-and-digital-transformation\/\">digital transformation<\/a>. This accelerated the speed at which cases could be submitted and improved the overall user experience, making the court a leading example of digital justice reform.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-overhaul-of-an-outdated-system\">The overhaul of an outdated system<\/h3>\n\n\n\n<p>The UK Supreme Court (UKSC) is the UK\u2019s highest court. As such, it has a significant international profile and deals with cases of profound public consequence. In recent years, this has included cases related to the prorogation of Parliament during Brexit, Scottish independence, and the Rwanda asylum scheme. The Court also acts as a separate body \u2013 the Judicial Committee of the Privy Council (JCPC) \u2013 which is the final court of appeal for UK Overseas Territories, Crown Dependencies, and certain Commonwealth countries.<\/p>\n\n\n\n<p>Founded in 2009, many of the Court\u2019s processes and tools were unchanged from when its functions sat in the House of Lords, as they had for centuries. These methods made limited use of technology and replicated old paper-based workflows. Record-keeping was sometimes fragmented, data quality was not optimal, and the public-facing website was difficult to navigate.<\/p>\n\n\n\n<p>This resulted in administrative duplication and inefficiency, long timelines for processing certain case applications, limited transparency around administrative processes, and difficulty for those engaging with the Court to find relevant information. These limitations had built barriers to justice, particularly for self-represented or geographically distant parties.<\/p>\n\n\n\n<p>The UKSC therefore required a full-scale digital transformation to establish it as a modern, world-leading court that is user-centric, transparent, efficient, and accessible to all. To do so, it needed a partner to help implement new technology systems and support significant organisational and cultural change.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-transforming-systems-and-mindsets\">Transforming systems and mindsets<\/h3>\n\n\n\n<p>The first major milestone was securing HM Treasury and Cabinet Office approval. The Court and Capgemini worked together to refine an initial wish list of 46 digital solutions into a focused, achievable roadmap, demonstrating the programme\u2019s full estimated benefits, costs, and risk levels. Once the business case was approved, they worked together throughout the two-year, end-to-end transformation.<\/p>\n\n\n\n<p>Programme management, governance, and change functions within the Court were rapidly set up and key Court team members were upskilled using dry-run sprints for staff to experience new ways of working in a risk-free environment. Regular \u201cshow and tell\u201d and \u201clessons learned\u201d sessions were organised, and the pace of delivery was adjusted as necessary for staff to adapt.<\/p>\n\n\n\n<p>Central to the programme were two new public-facing websites: an external portal to enable online case filing, case tracking, payments, and document submission, and a modern case-management system that drastically reduced processing times and administrative burden. Extensive user research ensured the system was inclusive and accessible.<\/p>\n\n\n\n<p>In addition, the Court and Capgemini maintained a strong focus on relationship-building and ensuring staff were actively involved in defining the changes. Workshops and coaching helped demonstrate how digital tools would enhance ways of working, and upskilling sessions covered both hard and soft skills.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-modernisation-of-one-of-the-world-s-most-respected-judicial-institutions\">Modernisation of one of the world\u2019s most respected judicial institutions<\/h3>\n\n\n\n<p>Combining technical transformation with cultural change and accessibility improvements, the project delivered a sustainable, user-centred solution. The public-facing websites are easy to navigate, meet relevant accessibility standards and can manage the high traffic of major cases. <\/p>\n\n\n\n<p>Meanwhile, the case-management portal is a one-stop shop for those bringing a case to the Court. Previously, seeking permission to appeal a case would involve emailing a request with an attached Word document. Staff manually entered this into the system and the application was processed offline, with applicants calling or emailing for updates. Now the applicant can upload all relevant information securely via the portal. The system assigns tasks to team members and automatically provides progress updates. Submissions that took half a day now take under 30 minutes and produce a single, easily consultable source for case details.<\/p>\n\n\n\n<p>Reducing the administrative burden means staff can focus on higher-value tasks, such as user engagement and processing a greater volume of cases. Increased accessibility has further enabled a broader range of users to engage more easily.<\/p>\n\n\n\n<p>Quantifiable results highlight the project\u2019s impact. The system has reduced average case-processing times for Permissions to Appeal from six months to eight weeks, and 100% of staff consider the programme a success.<\/p>\n\n\n\n<p>To ensure continuous improvement and long-term adaptability, the UKSC has set up an Operations Committee, with members upskilled to make changes and fixes to the solution to keep systems up-to-date and responsive to user needs, as well as maintaining the momentum of the Court\u2019s new continuous improvement culture.<\/p>\n\n\n\n<p>The project has positioned the UKSC as a leader in digital justice reform, with several international legal bodies studying the Court\u2019s approach as a model for modernisation.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201c<em>This has been a brilliant team effort from everyone involved: my colleagues and our business partner, Capgemini. Thanks to their dedication and hard work, we have delivered our user-led programme on time and within budget, transforming the way legal users and the public can interact with the Court, and achieving our commitment to be world-leading, accessible, and transparent<\/em>\u201d<\/em><\/p>\n<cite>Vicky Fox, CEO of UK Supreme Court<\/cite><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201c<em>The Case Management Portal, case management system, and the two new, fully accessible websites for the UKSC and JCPC show what can be achieved when you genuinely put your users at the heart of delivery. It also shows what can be achieved when you find a change partner you can truly work collaboratively with and have a clear and shared vision with firm foundations established from the beginning on trust and respect. This has empowered the Court to achieve what we initially thought was impossible and given us confidence that we can continue to improve and deliver our vision to be a world-leading court<\/em><\/em>.<em>\u201d<\/em><\/p>\n<cite>Sam Clark, Director of Corporate Services and Change and SRO<\/cite><\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>With a vision of becoming a modern, world-leading court that is open, inclusive and efficient, the UK Supreme Court partnered with Capgemini for a full-scale digital transformation.<\/p>\n","protected":false},"author":301,"featured_media":703247,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":"{\"x\":0.27,\"y\":0.5}"},"tags":[],"brand":[],"service":[],"industry":[124],"partners":[],"country":[362],"content-group":[],"class_list":["post-702580","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","industry-public-sector","country-uk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Modernisation of the UK Supreme Court | Capgemini UK<\/title>\n<meta name=\"description\" content=\"Capgemini UK is modernising the UK Supreme Court with digital solutions to boost efficiency and access. 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