{"id":688615,"date":"2025-05-14T14:20:37","date_gmt":"2025-05-14T14:20:37","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&#038;p=688615"},"modified":"2026-01-27T10:26:41","modified_gmt":"2026-01-27T10:26:41","slug":"supporting-looseheadz-global-mental-health-mission","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/supporting-looseheadz-global-mental-health-mission\/","title":{"rendered":"Supporting LooseHeadz\u2019 delivery of its global mental health mission with a transformed partner experience"},"content":{"rendered":"\n<p><a id=\"_msocom_1\"><\/a><\/p>\n\n\n\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/05\/Close-up-of-unrecognizable-athletes-during-rugby.jpeg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/05\/Close-up-of-unrecognizable-athletes-during-rugby.jpeg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/05\/Close-up-of-unrecognizable-athletes-during-rugby.jpeg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/05\/Close-up-of-unrecognizable-athletes-during-rugby.jpeg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/05\/Close-up-of-unrecognizable-athletes-during-rugby.jpeg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/05\/Close-up-of-unrecognizable-athletes-during-rugby.jpeg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/05\/Close-up-of-unrecognizable-athletes-during-rugby.jpeg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/05\/Close-up-of-unrecognizable-athletes-during-rugby.jpeg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/05\/Close-up-of-unrecognizable-athletes-during-rugby.jpeg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Supporting LooseHeadz\u2019 delivery of its global mental health mission with a transformed partner experience<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2025\/05\/Heads_up_success_story_design_uk.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download now<\/span><span class=\"type\">937 KB pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: LooseHeadz<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: UK<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Sector: Sport<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p><strong>Client Challenges:<\/strong><\/p>\n\n\n\n<p>With more than 1,200 rugby clubs in the global LooseHeadz network, the charity wanted an application to streamline partner management, replace inefficient manual processes, and enhance the partner experience.<\/p>\n\n\n\n<p><strong>Solution:<\/strong><\/p>\n\n\n\n<p>Capgemini collaborated with LooseHeadz to build a new platform that transformed partner engagement \u2013 providing a simplified sign-up process, centralised resources, and the ability for clubs to manage memberships themselves.<\/p>\n\n\n\n<p><strong>Benefits:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More efficient club sign-up \u2013 removing manual processes<\/li>\n\n\n\n<li>Dedicated members&#8217; area for club self-management and engagement<\/li>\n\n\n\n<li>A future-ready, flexible platform that can be modified and built upon<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-looseheadz-partnered-with-capgemini-to-streamline-its-partner-management-process-freeing-the-team-from-admin-tasks-to-focus-on-providing-mental-health-support-to-rugby-clubs-around-the-world\">LooseHeadz partnered with Capgemini to streamline its partner management process, freeing the team from admin tasks to focus on providing mental health support to rugby clubs around the world.<\/h4>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-mighty-mission-for-mental-health\">A mighty mission for mental health<\/h3>\n\n\n\n<p>LooseHeadz, rugby&#8217;s mental health charity, is on a mission to save lives by placing a mental health lead at every rugby club around the world. Through this growing network of mental health champions, the organisation provides a toolkit of free resources designed to support the wellbeing of players, coaches, and fans.<\/p>\n\n\n\n<p>With an ambitious new strategy spanning three pillars \u2013 connect, deliver, support \u2013 LooseHeadz needed to find new ways to manage its increasing number of partner clubs. Previously, all sign-up and management processes were done manually through forms and spreadsheets, taking up hours of person power that could have been better allocated elsewhere.<\/p>\n\n\n\n<p>The charity\u2019s existing website was also very much a shop first, with no dedicated members\u2019 area or capabilities for club self-management.<\/p>\n\n\n\n<p>LooseHeadz partnered with Capgemini to develop this platform into an efficient space that drove better partner experiences and helped the organisation put its mission first. As a charity, it was critical to keep run costs as low as possible \u2013 including ongoing license and platform costs as well as application support and maintenance. Together, they chose WordPress to host the site, keeping costs low and providing easy management and development for the team long after Capgemini\u2019s support has ended.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-transforming-a-manual-system-into-a-member-first-site\">Transforming a manual system into a member-first site<\/h3>\n\n\n\n<p>Throughout three months of development and three months of support, a small but nimble team of Capgemini experts worked closely with LooseHeadz to transform the existing processes and platform.<\/p>\n\n\n\n<p>Where the sign-up system was once a basic form, it is now a comprehensive but still easy-to-use sign-up process that captures club name, proposed and\/or approved club mental health lead, and club chair. From there, users can login to their unique members\u2019 area to edit all details, including address, and contact their mental health champion from inside the system.<\/p>\n\n\n\n<p>On the previous site, there was no way for visitors to see which clubs were in the LooseHeadz network. Now the site includes an interactive, searchable, and up-to-date map that shows the growing expanse of clubs across the world. When a club changes location and edits its address on the system, the map automatically updates instead of LooseHeadz needing to undertake this manually. <\/p>\n\n\n\n<p>Capgemini supported the organisation\u2019s effort to overhaul the navigation of the site and strengthen the content across its pages, situating its mission first on the landing page and moving the shop to its own menu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-springboard-for-support-in-the-uk-and-beyond\">A springboard for support in the UK and beyond<\/h3>\n\n\n\n<p>With a deeper pool of more useful data and a truly self-managed member experience, the LooseHeadz team has been untied from time-consuming admin tasks, freeing them to concentrate on reaching and supporting more people around the world.<\/p>\n\n\n\n<p>The platform also allows them to track the progress of each partner club, strengthen engagement across the network, and make it easier for clubs to access the mental health resources they need \u2013 all in one place.<\/p>\n\n\n\n<p>Plus, it provides a strong but flexible foundation on which to build and improve as LooseHeadz continues to grow on their mission to #TackleTheStigma.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>&#8220;From the start, the Capgemini team understood our challenges and knew exactly how to tackle them to bring our mission to life. It means a lot to have a global technology leader, who is aligned with our values, join us on our journey to make a real difference. With this transformed and more efficient platform, we\u2019re in a better place than ever to reach more people and, ultimately, save lives.&#8221;<\/p><cite>Rob Shotton, Co-founder of LooseHeadz<\/cite><\/blockquote><\/figure>\n\n\n\n<p><a id=\"_msocom_1\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>LooseHeadz partnered with Capgemini to streamline its partner management process, freeing the team from admin tasks to focus on providing mental health support to rugby clubs around the 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