{"id":557632,"date":"2018-08-24T04:04:00","date_gmt":"2018-08-24T04:04:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&#038;p=557632"},"modified":"2025-03-07T08:17:59","modified_gmt":"2025-03-07T08:17:59","slug":"leading-european-telecoms-operator","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/leading-european-telecoms-operator\/","title":{"rendered":"Leading European telecoms operator"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Leading European Telecoms Operator<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/06\/ss_Leading_European_Telecoms_Operator.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>ss_Leading_European_Telecoms_Operator.pdf<\/span><span class=\"type\">940 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/leading-european-telecoms-operator\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/leading-european-telecoms-operator\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">The Challenge<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>In 2006, the client decided to focus more closely on its primary markets and core business. For supporting processes including IT, it chose to move towards increased business process outsourcing and build a central IT organization. This entity has overall control of IT governance, while all IT delivery and execution is outsourced to a limited number of external partner suppliers. Its objectives were to rationalize all IT processes, improve operational performance while reducing costs and shorten time-to-market. This would be achieved through leveraging suppliers\u2019 best practices, effective contract management, dividing work between the best performing suppliers, and reducing the number of contractors. The client invited full-service test suppliers to tender for a complete managed testing service, to take system and end-to-end test responsibility for all domains, programs and competencies \u2013 an important component of the IT performance. The main criteria for selecting a test partner were innovation, continuity of operations and teams, volume, and a commitment to work on a fixed price\/fixed result basis. Sogeti was already a proven supplier to the client, setting up and staffing the client\u2019s own test centers, providing project test resources, and so was selected as one of two partners on a multi-year contract.<\/p>\n\n\n\n<p>The client\u2019s deciding factors were:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sogeti\u2019s ability to combine IT professionalism with local and offshore facilities<\/li>\n\n\n\n<li>Sogeti\u2019s capacity to reliably provide large-scale IT services and specifically testing services<\/li>\n\n\n\n<li>Sogeti being a part of the wider Capgemini Group.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\">The Solution<\/h2>\n\n\n\n<p>The core of Sogeti\u2019s winning proposition is their MTS framework, tailored to the client\u2019s specific requirements, based on three important concepts:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Commitment to the client\u2019s business objectives, using Sogeti\u2019s TMap NEXT\u00ae methodology \u2013 Business-driven Test Management<br>Use of test lines dedicated to applications chains. Test teams, brought together in client-specific test lines, are resourced and managed by Sogeti and designed for maximum efficiency of test processes and flexible capacity. The client\u2019s test lines offer stable, high-quality testing, continuity of knowledge, flexible capacity and a cost-effective way of working<\/li>\n\n\n\n<li>A client-dedicated combination of onsite, offsite and offshore test teams. By designing and executing tests where necessary at the client\u2019s sites and where possible offsite or offshore, Sogeti can provide a pool of high quality talent and meet the high demand for qualified test capacity and contribute significantly to the goal of reducing costs<\/li>\n\n\n\n<li>The agreement includes test management, migration to dedicated highly-automated test lines, developing a test demand\/supply model and knowledge transfer, and is focused on system, end-to-end and acceptance testing, as well as test performance improvement. The contract is underpinned by comprehensive KPIs focused on the cost reduction, the degree of industrialization, and customer satisfaction.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-benefits\">The Benefits<\/h2>\n\n\n\n<p>There are now seven test lines in four locations, on customer site, offsite and offshore, with over 160 Sogeti testers. With Sogeti as a key test partner, the client has made significant improvements to its control of costs and quality performance.<\/p>\n\n\n\n<p>The key benefits achieved by the client to date in this contract are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cost reduction: structural savings of 15% have been made, demonstrated by the client\u2019s own KPIs and a reduction in overall IT development costs<\/li>\n\n\n\n<li>Transfer to Sogeti\u2019s test lines onshore and offshore of in-house test operations, with 50% of the testing work now carried out offshore<\/li>\n\n\n\n<li>Dynamic improvement of test operations with greater control and a shorter time-to-market<\/li>\n\n\n\n<li>Establishment of a company-wide test operation and a more manageable number of test specialists<\/li>\n\n\n\n<li>Introduction of professional Quality Assurance, aimed at covering the complete system development cycle.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"3abf5596-dd92-4afb-914e-364aaa965269\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-557632","client-story","type-client-story","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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