{"id":557108,"date":"2019-02-20T12:43:00","date_gmt":"2019-02-20T12:43:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&#038;p=557108"},"modified":"2025-03-07T07:51:50","modified_gmt":"2025-03-07T07:51:50","slug":"state_of_texas_msi","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/state_of_texas_msi\/","title":{"rendered":"Transforming the delivery of government services the Texas way"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Transforming the delivery of government services the Texas way<\/h1><\/div><h2 class=\"reasearchInsightTitle\">We have a vision for The State of Texas Department of Information Resources (DIR) to leverage digital technologies to become a world-class broker of IT services to Texas agencies. Capgemini understands our needs and our goals. Its Multi-sourcing Service Integration (MSI) model enables us to respond to evolving technology and exceed our constituents\u2019 expectations. \u2014 Todd Kimbriel, CIO, State of Texas<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/06\/Capgemini_State-of-Texas_Success-Story.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Capgemini_State-of-Texas_Success-Story.pdf<\/span><span class=\"type\">2 MB  pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/06\/ss_Service_Integration_Enables_IT_Efficiency__Stability_and_Flexibility_for_the_State_of_Texas-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>ss_Service_Integration_Enables_IT_Efficiency__Stability_and_Flexibility_for_the_State_of_Texas-2.pdf<\/span><span class=\"type\">402 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/state_of_texas_msi\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/state_of_texas_msi\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><em><strong>Transforming the delivery of government services the Texas way<\/strong><\/em><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\"><a href=\"\/cookie-settings\/#cookie-consent\">Please allow statistical cookies to see this Youtube embed<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The second-largest state in the union, Texas has a clear vision of how it wants to deliver its services.<a href=\"\/cookie-settings\/#cookie-consent\">Please allow statistical cookies to see this Youtube embed<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Department of Information Resources needed to ensure that relevant agencies, public institutions of higher education, public school districts, and other local government entities could interact with the same ease and also get access to the support and services they need. With more than 100 state agencies, DIR moved to digitize and automate its Shared Technology Services for the agencies it supports.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Different suppliers need to work cooperatively to allow DIR to be responsive, agile, and effective in delivering IT. As an early adopter of the Multi-sourcing Service Integration (MSI) model, DIR can ensure all providers, technologies, and capabilities are aligned and efficient.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/3\/2019\/02\/Graphic1-2.jpg?w=800\" alt=\"\" class=\"wp-image-75573\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Led by Capgemini, the MSI delivers automated IT monitoring and management. Now DIR has a single line of sight across servers, operating systems, network equipment, middleware, and applications. That means better service delivery and cost savings, so DIR can serve all its stakeholders better. Along with modernising its aging IT infrastructure and services model, DIR has reduced state-wide costs for services and increased <a href=\"https:\/\/www.capgemini.com\/client-story\/state_of_texas_cybersecurity\/\">security and disaster-recovery capabilities<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/3\/2020\/04\/Graphic2-3.jpg\" alt=\"Texas size success\" class=\"wp-image-114087\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">DIR will continue to transform the way it serves clients by exploring new technologies such as robotic process automation (RPA), predictive analytics, and custom dashboards for a 360-degree view of its customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.capgemini.com\/webinar-capgemini-accelerates-digital-transformation-for-the-state-of-texas-with-digital-siam\/\">For more, watch<\/a> on-demand webinar: <em>Capgemini accelerates digital transformation for the State of Texas with Digital SIAM<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":557112,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"f38ef03b-6232-45c9-8c09-fc28356d3bb9\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-557108","client-story","type-client-story","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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