{"id":541493,"date":"2018-07-05T15:11:00","date_gmt":"2018-07-05T15:11:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&#038;p=541493"},"modified":"2025-03-07T08:24:58","modified_gmt":"2025-03-07T08:24:58","slug":"sp-group-enables-choice-and-flexibility-to-purchase-electricity-in-the-open-electricity-market","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/sp-group-enables-choice-and-flexibility-to-purchase-electricity-in-the-open-electricity-market\/","title":{"rendered":"SP Group enables choice and flexibility to purchase electricity"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/2018-06-24_Singapore-Power_Banner_v1_2000x640px_Draft_JW-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/2018-06-24_Singapore-Power_Banner_v1_2000x640px_Draft_JW-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/2018-06-24_Singapore-Power_Banner_v1_2000x640px_Draft_JW-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/2018-06-24_Singapore-Power_Banner_v1_2000x640px_Draft_JW-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/2018-06-24_Singapore-Power_Banner_v1_2000x640px_Draft_JW-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/2018-06-24_Singapore-Power_Banner_v1_2000x640px_Draft_JW-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/2018-06-24_Singapore-Power_Banner_v1_2000x640px_Draft_JW-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/2018-06-24_Singapore-Power_Banner_v1_2000x640px_Draft_JW-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/2018-06-24_Singapore-Power_Banner_v1_2000x640px_Draft_JW-1.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">SP Group enables choice and flexibility to purchase electricity<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Singapore-Power.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Singapore-Power.pdf<\/span><span class=\"type\">1 MB  pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Customer: SP Groupcompany<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: Asia Pacific<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Sector: Utilities<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/sp-group-enables-choice-and-flexibility-to-purchase-electricity-in-the-open-electricity-market\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/sp-group-enables-choice-and-flexibility-to-purchase-electricity-in-the-open-electricity-market\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><strong>Customer<\/strong>: SP Group<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p><strong>Sector<\/strong>: Utilities<\/p>\n\n\n\n<p><strong>Region<\/strong>: Asia Pacific<a href=\"\/cookie-settings\/#cookie-consent\">Please allow statistical cookies to see this Youtube embed<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-client-challenge\"><strong>Client Challenge<\/strong><\/h3>\n\n\n\n<p>In preparation for the Open Electricity Market&nbsp;in Singapore, SP Group needed to transform its&nbsp;technological landscape to empower its customers to&nbsp;make better informed electricity purchase choices in a&nbsp;more flexible market.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-solution\"><strong>Solution<\/strong><\/h3>\n\n\n\n<p>Together with Capgemini, SP Group introduced&nbsp;enhancements to the SAP\u2122 for Utilities solutions and&nbsp;CRM applications, Business Data Lake, and portals to&nbsp;enable its customers to save and have the flexibility to&nbsp;choose the provider that best fits their needs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-benefits\"><strong>Benefits<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Core customer management systems customised&nbsp;to allow customers to switch easily and choose&nbsp;electricity providers based on individual consumption&nbsp;needs and preferences<\/li>\n\n\n\n<li>Seamless switching of electricity providers<\/li>\n\n\n\n<li>Option for retailers to use SP Group\u2019s billing services, enabling a single, consolidated billing for all utilities&nbsp;irrespective of electricity provider of choice<\/li>\n\n\n\n<li>Hardware and software upgrades to deliver greater efficiency and reliable operations<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-journey-towards-an-open-electricity-market-in-singapore\">The journey towards an Open Electricity Market in Singapore<\/h2>\n\n\n\n<p>In the second half of 2018, Singapore will take the final step&nbsp;in its full transition to an Open Electricity Market, a process&nbsp;that began in 2001 \u2013 fully liberalising the energy market for&nbsp;all customers. For the first time, all electricity customers in&nbsp;Singapore will have the ability to choose the electricity provider&nbsp;that best fits their needs.<\/p>\n\n\n\n<p>However, to ensure that customers are able to seamlessly switch between providers, Singapore needed the support of its&nbsp;major energy utilities service provider, SP Group, which is also&nbsp;one of the leading energy utilities companies in Asia Pacific. SP&nbsp;Group understood that it would need to adapt its operations&nbsp;to continue providing the best customer experience to the&nbsp;1.5 million customers it currently serves in Singapore.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-expertise-unlocks-enhanced-operations\">Expertise unlocks enhanced operations<\/h2>\n\n\n\n<p>Partnering with Capgemini, SP Group launched a large&nbsp;transformational project that focused on enabling the Open&nbsp;Electricity Market and ensuring that customers benefited from&nbsp;their electricity purchases. Capgemini was chosen due to its&nbsp;deep and extensive knowledge of the energy industry and&nbsp;track record of implementing complex regulatory and utilities&nbsp;solutions for clients worldwide.<\/p>\n\n\n\n<p>The team assessed SP Group\u2019s existing processes and operations and determined that it had an opportunity to expand its&nbsp;capacity to manage transactions, support seamless customer&nbsp;switching, and offer more effective billing with enhanced&nbsp;business operations. The business understood that it would&nbsp;need resilient and robust infrastructure and processes in order&nbsp;to adapt to the changes that will come with the full rollout of&nbsp;the Open Electricity Market.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-technologies-employed-to-support-this-transformational-journey\">Technologies employed to support this transformational journey<\/h2>\n\n\n\n<p>To support these goals, SP Group and Capgemini identified SP&nbsp;Group\u2019s Customer Relationship Management (CRM) and SAP<br>for Utilities solutions as the primary targets for transformation.&nbsp;Capgemini enhanced SP Group\u2019s SAP ISU and CRM applications<br>and expanded the service portfolio that it could offer to its&nbsp;customers, while ensuring minimal disruptions to its services&nbsp;and business operations.<\/p>\n\n\n\n<p>This effort to modernise SP Group\u2019s technical platforms made the organisation more flexible, introduced extended and&nbsp;improved security controls, and established a cloud-ready,&nbsp;future-proof infrastructure. To help customers understand their&nbsp;options and switch seamlessly between retailers or to return to&nbsp;the regulated tariff, SP Group and Capgemini built a new Price&nbsp;Comparison Website. It provides customers with access to all information relating to energy retailer options, allowing them to&nbsp;view and compare all plans in the market.<\/p>\n\n\n\n<p>To better enhance customer experience, a new interactive SP Utilities Portal was created to allow customers to buy electricity&nbsp;at regulated and non-regulated (spot) prices from SP Group,&nbsp;and view both accounts on a single platform. The portal also&nbsp;provides a simple method for either switching to a new retailer&nbsp;or returning to the regulated tariff. This transformation has&nbsp;laid down the foundation for SP Group to embark on other&nbsp;upcoming initiatives such as enhanced mobility solutions,&nbsp;nation-wide smart meter rollout and greener energy solutions.<\/p>\n\n\n\n<p>Capgemini also implemented a Business Data Lake solution to&nbsp;enable SP Group to draw insights from various data sources and&nbsp;provide a single view of its multi-dimensional data models. With&nbsp;the help of analytics tools, the business gained greater insights&nbsp;into its customers\u2019 personas. With this new level of analytical&nbsp;support, SP Group is now better equipped to offer best-in-class&nbsp;services while at the same time helping customers make more&nbsp;informed choices in the Open Electricity Market.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-greater-convenience-with-a-single-consolidated-bill-for-all-utilities\">Greater convenience with a single, consolidated bill for all utilities<\/h2>\n\n\n\n<p>SP Group worked with Capgemini to build a new platform&nbsp;that will provide a more efficient mechanism with a simplified&nbsp;billing process, which benefits not only customers but also new&nbsp;retailers in the market. Retailers now have the option to use SP&nbsp;Group\u2019s billing services, which will enable customers to receive a&nbsp;single, consolidated bill for all utility services \u2013 electricity, gas and&nbsp;water \u2013 and have the option to make online payments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-digital-transformation-for-an-exemplary-customer-experience\">Digital transformation for an exemplary customer experience<\/h2>\n\n\n\n<p>Upon successful completion of the project in 2019, SP Group&nbsp;and Capgemini will create a whole new customer experience&nbsp;designed to support the nation-wide Open Electricity Market&nbsp;exercise. The successful collaboration between SP Group and&nbsp;Capgemini was the result of a strong commitment to achieving&nbsp;the overall vision of the nation: to ensure every household&nbsp;and industry are able to enjoy the full benefits of the Open&nbsp;Electricity Market.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/3\/2018\/07\/2018-07-03_Singapore-Power_Infographic_v8_A4-P_AK-JW-KA-1.jpg\" alt=\"\" class=\"wp-image-51571\"\/><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":541496,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"1c14b046-c72d-4003-8058-907672b22654\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-541493","client-story","type-client-story","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This 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