{"id":541200,"date":"2019-05-22T10:33:00","date_gmt":"2019-05-22T10:33:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&#038;p=541200"},"modified":"2025-03-07T07:46:34","modified_gmt":"2025-03-07T07:46:34","slug":"the-department-for-education-uses-robotics-to-enhance-responsiveness-to-customer-emails","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/the-department-for-education-uses-robotics-to-enhance-responsiveness-to-customer-emails\/","title":{"rendered":"The Department for education uses robotics to enhance responsiveness to customer emails"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/department_of_education-1.png?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/department_of_education-1.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/department_of_education-1.png?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/department_of_education-1.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/department_of_education-1.png?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/department_of_education-1.png?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/department_of_education-1.png?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/department_of_education-1.png?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/department_of_education-1.png\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">The Department for Education uses robotics to enhance responsiveness to customer emails<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Department_for_Education.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Department For Education<\/span><span class=\"type\">286 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/the-department-for-education-uses-robotics-to-enhance-responsiveness-to-customer-emails\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/the-department-for-education-uses-robotics-to-enhance-responsiveness-to-customer-emails\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">In collaboration with <strong>Capgemini<\/strong>, the <strong>Department for Education<\/strong> designs and implements an <strong>RPA solution<\/strong> to more effectively identify and respond to incoming queries.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Few ministerial departments have quite as much of an impact on the people of England as the Department for Education (DfE), which is responsible for children\u2019s services and education from early years through <strong>higher education<\/strong> and <strong>apprenticeships<\/strong>. The DfE supports the general schooling of children,teens, and young adults in its constant pursuit of a vision to provide world-class education, training, and care for anyone regardless of background.<\/p>\n\n\n\n<p>In addition,the department handles children at risk or extremism messages, meaning that every correspondence potentially has serious consequences. Considering the scope of its work and the size of its ambition, the DfE must handle logistic challenges on a daily basis and requires the best available talent and technology to succeed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-client-challenge\">Client challenge<\/h2>\n\n\n\n<p>The Ministerial and Public Communications Division (MPCD) at the Department for Education wanted to improve its ability to respond to email enquiries more rapidly and accurately through the implementation of <strong>automated processes<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-solution\">Solution<\/h2>\n\n\n\n<p>By partnering with Capgemini, the Department for Education developed and implemented a best-in-class <strong>RPA solution<\/strong> that processes incoming emails for more rapid follow up.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-benefits\">Benefits<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduced waiting time for customers<\/li>\n\n\n\n<li>More resources dedicated to front line support<\/li>\n\n\n\n<li>Greater email processing accuracy<\/li>\n\n\n\n<li>Increased productivity and faster completion of the allocation process<\/li>\n\n\n\n<li>Faster allocation of Freedom Of Information requests and child at risk emails<\/li>\n\n\n\n<li>Reduction of operation costs<\/li>\n<\/ul>\n\n\n\n<p><strong>Read the full case study by clicking download below.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/3\/2019\/05\/Department_for_Education.pdf\" style=\"border-radius:28px\" target=\"_blank\" rel=\"noreferrer noopener\">Download<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-related-story\">Related story<\/h2>\n\n\n\n<figure class=\"wp-block-image\" id=\"attachment_85092\"><a href=\"https:\/\/www.capgemini.com\/gb-en\/client-story\/business-stream\/\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/3\/2019\/05\/Business_Stream_RPA_story.png?w=300\" alt=\"Business Stream accelerates customer onboarding with RPA\" class=\"wp-image-85092\" title=\"Business Stream accelerates customer onboarding with RPA\"\/><\/a><figcaption class=\"wp-element-caption\"><strong>Business Stream accelerates customer onboarding with RPA<\/strong><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":541203,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"107fa5d3-e9c6-40d1-a529-24e2cdb3997f\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-541200","client-story","type-client-story","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This 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