{"id":541093,"date":"2019-09-30T09:17:00","date_gmt":"2019-09-30T09:17:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&#038;p=541093"},"modified":"2025-03-07T07:32:35","modified_gmt":"2025-03-07T07:32:35","slug":"nationwides-servicenow-upgrade-delivered-with-support-from-capgemini","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/","title":{"rendered":"Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-1.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Capgemini was tasked with upgrading a heavily customised ServiceNow environment, running on a legacy version, in order to improve performance for Nationwide\u2019s 24,000 end users and remain in support. At the same time, it was vital the upgrade was completed within a short timescale and without impact to existing usage or platform performance, including the 23 external systems it was integrated with.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>In response, Capgemini supported Nationwide by leveraging proven business analysis, development and testing capabilities to deliver an upgrade from Helsinki to Kingston. Configuration moved closer to \u2018out of the box\u2019 improving supportability, performance and simplifying future upgrades. In addition, test case scripts including functionals, integration and regression tests were created and rationalised, to minimise upgrade risks and streamline future testing. &nbsp;The final approach used a tried and tested delivery framework to manage development and testing and to deliver the solution within three agile sprints.<\/p>\n\n\n\n<p>The implementation resulted in improved performance for end users and zero outage for critical processes. In addition, the Security rating of the platform was improved through instance configuration hardening and best practice development moving to \u201cout of the box\u201d functionality and removal of customisations.<\/p>\n\n\n\n<p>Going forward, there is now a clear roadmap for ongoing platform cadence management and automation and an improved, streamlined and repeatable upgrade process.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":541095,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"19edd6cb-3ee0-40cb-827d-434eac848099\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-541093","client-story","type-client-story","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini - Capgemini UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini UK\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-07T07:32:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1540\" \/>\n\t<meta property=\"og:image:height\" content=\"380\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/\",\"url\":\"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/\",\"name\":\"Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini - Capgemini UK\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/gb-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg\",\"datePublished\":\"2019-09-30T09:17:00+00:00\",\"dateModified\":\"2025-03-07T07:32:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg\",\"width\":1540,\"height\":380},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Client Stories\",\"item\":\"https:\/\/www.capgemini.com\/gb-en\/client-story\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/gb-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/gb-en\/\",\"name\":\"Capgemini UK\",\"description\":\"Get the future you want\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/gb-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini - Capgemini UK","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/","og_locale":"en_GB","og_type":"article","og_title":"Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini","og_url":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/","og_site_name":"Capgemini UK","article_modified_time":"2025-03-07T07:32:35+00:00","og_image":[{"width":1540,"height":380,"url":"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/","url":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/","name":"Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini - Capgemini UK","isPartOf":{"@id":"https:\/\/www.capgemini.com\/gb-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg","datePublished":"2019-09-30T09:17:00+00:00","dateModified":"2025-03-07T07:32:35+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/#primaryimage","url":"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg","contentUrl":"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg","width":1540,"height":380},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Client Stories","item":"https:\/\/www.capgemini.com\/gb-en\/client-story\/"},{"@type":"ListItem","position":2,"name":"Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/gb-en\/#website","url":"https:\/\/www.capgemini.com\/gb-en\/","name":"Capgemini UK","description":"Get the future you want","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/gb-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini","url":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg"},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini UK","logo":""},"keywords":[],"dateCreated":"2019-09-30T09:17:00Z","datePublished":"2019-09-30T09:17:00Z","dateModified":"2025-03-07T07:32:35Z"},"rendered":"<meta name=\"parsely-title\" content=\"Nationwide\u2019s ServiceNow upgrade delivered with support from Capgemini\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/nationwides-servicenow-upgrade-delivered-with-support-from-capgemini\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2019-09-30T09:17:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini UK","distributor_original_site_url":"https:\/\/www.capgemini.com\/gb-en","push-errors":false,"featured_image_url":"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Nationwide-case-study-banner-Blog-post-banner-1540x380-2.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/client-story\/541093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/types\/client-story"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/users\/103"}],"version-history":[{"count":6,"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/client-story\/541093\/revisions"}],"predecessor-version":[{"id":681418,"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/client-story\/541093\/revisions\/681418"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/media\/541095"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/media?parent=541093"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/tags?post=541093"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/brand?post=541093"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/service?post=541093"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/industry?post=541093"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/partners?post=541093"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/country?post=541093"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/gb-en\/wp-json\/wp\/v2\/content-group?post=541093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}