{"id":540746,"date":"2021-09-27T08:10:00","date_gmt":"2021-09-27T08:10:00","guid":{"rendered":"https:\/\/www.capgemini.com\/gb-en\/?post_type=client-story&#038;p=540746"},"modified":"2025-03-07T06:50:18","modified_gmt":"2025-03-07T06:50:18","slug":"claims-transformation-stories","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/claims-transformation-stories\/","title":{"rendered":"Claims transformation stories"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Future-of-Claims.png?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Future-of-Claims.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Future-of-Claims.png?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Future-of-Claims.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Future-of-Claims.png?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Future-of-Claims.png?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Future-of-Claims.png?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Future-of-Claims.png?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/05\/Future-of-Claims.png\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:97% 46%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Claims Transformation stories<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/claims-transformation-stories\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/gb-en\/news\/client-stories\/claims-transformation-stories\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">We have significant experience in delivering claims transformation programmes that help accelerate Insurance transformation globally.<br><\/h2><p class=\"intro-para-content\">Enabling Straight Through Processing with Cognitive Document Processing in Health Insurance<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h4 class=\"wp-block-heading\" id=\"h-background-amp-client-challenge\">Background &amp; Client Challenge<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/07\/01-Moving-Beyond_85px-X-79px.png?w=85\" alt=\"\"><a href=\"#cs_contact-form\"><\/a><\/td><td>One of the largest health insurers in the US wanted to create market differentiation through&nbsp;a prompt pay promise. The Client was also assessing cost efficiency and scalability options on a growing book of business.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Objectives<\/td><td>Impact<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Enable Straight through processing of claims <br><br>Generate cost efficiency and increase automation percentage in current claims process<br><br>Increase customer experience<br><\/td><td>Capgemini implemented CDP solution for the Disability and Hospital Indemnity product lines. CDP solution is processing 35,000 pages on a daily basis <br><br>All incoming claim invoices converted into standardized format. Foundation created for onward automation journey for claims processing<br><br>The client is seeing 25-30% efficiency benefits from implementing CDP<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-migrating-mainframe-to-guidewire-for-a-large-uk-insurer\">Migrating mainframe to Guidewire for a large UK insurer<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-background-amp-client-challenge-0\">Background &amp; Client Challenge<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td> <img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/07\/01-Moving-Beyond_85px-X-79px.png?w=85\" alt=\"\"> <a href=\"#cs_contact-form\"><\/a><\/td><td>The customer programme for a large UK insurer planned to move its operational insurance business from the current (as-is) mainframe-based policy system of record solution to a Guidewire based solution<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Objectives<\/td><td>Impact<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Deliver unique claim solutions tailored to customer needs<br><br>Optimise Claims platform to support resource and operating efficiency<br><br>Increase automation and simplify processes<br><br>Provide platform support for business process agility<\/td><td>Reworked Core Third party integrations to support business process automation and support resource efficiency<br><br>Automated test scripts led to effort savings in person days and reduced head count<br><br>Hybrid early UAT model moved issues away from the end user which led to reduction in defects and a reduction in postproduction incidents<br><br><br><br><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-improving-the-customer-experience-for-a-large-insurer\">Improving the customer experience for a large Insurer<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-background-amp-client-challenge-1\">Background &amp; Client Challenge<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td> <img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gb-en\/wp-content\/uploads\/sites\/5\/2022\/07\/01-Moving-Beyond_85px-X-79px.png?w=85\" alt=\"\"> <a href=\"#cs_contact-form\"><\/a><\/td><td>Large insurance company\u2019s business units had developed a broad array of disconnected technology solutions and digital capabilities, leading to a sub-optimal customer experience.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Objectives<\/td><td>Impact<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Be industry leader in mobile, social and emerging interactions<br><br>Increase organisational agility<br><br>Increase customer loyalty<br><br>Drive customer interactions<br><br>Ensure customer trust through effective risk management<\/td><td>Designed the future state operating model and governance for consistent digital transformation<br><br>Enabled the client to achieve a number of high profile quick wins to demonstrate potential<br><br>Ensured stakeholder alignment through continued engagement with more than sixty senior executives, across multiple siloed business units, throughout the project.<br><br><br><br><br><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":540748,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"46fe9838-a3c6-443e-8030-107938f87380\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[70],"partners":[],"country":[],"content-group":[],"class_list":["post-540746","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","industry-insurance"],"yoast_head":"<!-- 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