Customer First

Orchestrate branded experiences at scale

Business today is more personal, more data driven, and more relevant than ever. Customers flock to brands they love — brands that have a sense of purpose, are innovative, and put their customers first.

To remain successful companies must focus on achieving sustainable growth by harnessing the power of technology and data to develop new businesses, products, and experiences. We help to make this happen by orchestrating branded experiences at scale.

Our Customer First services are powered by frog, part of Capgemini Invent, offering market-leading design, innovation, and brand expertise. We create products, services, and experiences with and for the customers who use them.

We energise your brand and keep you competitive in today’s era of real-time customer centricity. Our global, multi-disciplinary teams enable you to re-invent your business, adapt your brand to new norms, elevate the overall experience, activate your audience with new data-driven marketing methods, and master your customer-focused operations across sales, service, marketing and commerce, platforms and processes.

We strive to change minds, move markets and touch hearts.

Listen to our Podcasts

How to be a purpose-driven organisation?

Tune in to our podcast as we discuss why an organisation’s purpose is about the positive...

Can we innovate our way out of recession?

What is innovation – the next ‘big thing’ or steady evolution? Should you ramp up innovation...

Building emotional intelligence with AI

Tune in to find out if artificial intelligence can help businesses build stronger customer...

Latest Thoughts

Scaling Innovation

What’s the Big Idea? Why most innovations fail to scale and what to do about it

Unleash growth by inventing new business models, go-to-market strategies, offers, services and products. Then scale them to reach new heights of success. We help you to turn this ambition into reality with creativity and analytics.

Reinvent Business

Reinvent Business


Consumer Products & Retail


Capgemini, The Drum and SharpEnd have created CornerShop, a live store in London