digital transformation

We help telcos make the most of the digital opportunity, so they can accelerate their transformation from communications service provider (CSP) to digital service provider (DSP).

Our digital transformation offer helps bring the future of the telco industry closer for:

• B2C operators – enabling the launch of new digital value proposals, with proven, game-changing speed to market
• B2B operators – rewiring and rebooting omnichannel customer experience and operational excellence, while giving the flexibility to adopt new business models and quickly launch new services
• Vertical industries – supporting opportunities to increase revenue and efficiency in a better-connected world

    Tet improved the customer experience through automation

    Partnering with Capgemini, Tet implements the Vlocity cloud software and introduces automation into its customer service and order fulfillment processes to further enable innovative offerings to reach the market faster and increase satisfaction for both customers and employees

    Read more

    Ncell modernises and streamlines its business spend management

    In partnership with Capgemini, Ncell deploys various Coupa modules to speed up, streamline, and simplify its procurement processes to keep pace with growth

    Read more

    Smart Axiata unlocks next-gen ERP capabilities with SAP S/4HANA®

    By working with Capgemini, Smart Axiata embarks on an ambitious digital transformation journey that elevates its ERP capabilities and streamlines its business processes with SAP S/4HANA®

    Read more

    Celcom develops a modern digital customer journey

    With agile ways of working, Celcom developed new front-end channels and initiated a cultural transformation to become a more digital business

    Read more

      What we do

      We help telco businesses bring new digital value propositions to the market.

      We support telcos in designing 100% digital, market-facing products and services. We design business models and operations to support the launch of these digital products and services, as well as enabling new revenue streams. And we use a digital platform to integrate all products and services, as well as non-telco services, to create a connected experience that provides value to the customer.

      We improve omnichannel customer experience and help transform communications services provider (CSP) into digital services providers (DSP).

      We improve operational excellence for enterprise customers, and the omnichannel customer experience via an enterprise-wide transformation strategy. We support B2B telecoms operators as they take advantage of the opportunities of a constantly evolving market. And we design, enable and support significant reconfiguration of systems portfolios to include mobile, data, VPN, security services and cloud services – at a time when digital natives, such as Amazon and Twilio, are entering the B2B arena.

      We capture the revenue and efficiency opportunities associated with the connected world.

      We support vertical industries in making the most of revenue and efficiency opportunities in our digital present-day. We help you take advantage of new and emerging network functionalities to enable new services and re-invent the customer experience. And we establish owned 4G/5G capabilities to implement and manage the telecoms services required in the connected world.

      Capgemini Invent

      Inventive telecoms

      It’s time to switch your business strategy model from traditional products to next-generation smart connected products and services.
      Capgemini Invent
      Learn more

      Research and insights

      Report

      5G in industrial operations: How telcos and industrial companies stand to benefit
      CRI Report

      Accelerating the 5G Industrial Revolution
      Point of view

      Reaching a higher level of industrial performance
      Conversations for tomorrow

      Discussion with Orange

      Expert perspectives

      Telecoms

      How a few operators have changed customer communication forever

      Yannick Martel
      Apr 22, 2022
      Telecoms

      Open RAN needs to automate – and fast

      Arnab Das
      May 20, 2022
      Telecoms

      The future of telecommunications is cloud-native engineering

      Chhavi Chaturvedi
      Mar 22, 2022

      Meet our experts

      Karl Bjurström

      Global Head of Invent Telecom, Media & Entertainment
      Karl Bjurström is a strategy consultant and manager who specializes in strategy formulation, data, and scaling in the technology, media, and telecom industries. He is passionate about helping clients use digital technologies to gain strategic and operational advantages within product development, customer experience, and marketing.