Text Analytics

Derive intelligent insights from your data

Unstructured text sources can contain critical information about business opportunities and risks. For example, valuable feedback from customers may be buried in CRM tools or emails, and key compliance information contained in various records and contracts may be overlooked.

Our text analytics solutions help you derive intelligent insight from the data you already possess but cannot easily access. This enables you to:

  • Discover and control communications risks
  • Detect and manage compliance
  • Protect and monitor the use of intellectual property
  • Analyse insurance, warranty and customer claims
  • Manage the customer experience
  • Acquire competitive intelligence
  • Improve business operations.

Giving you the keys to unlock your data

Our approach to text analytics integrates innovative processes, tools and solutions to help you access and leverage structured and unstructured data.

We begin by using a rapid design and visualisation toolkit to assess your requirements and minimise the design and deploy time frame. We then employ a scorecard methodology to conduct text analytics evaluations and recommend the appropriate tools and solutions to meet your needs.

Throughout the process, we draw on our Collaborative Business Experience™ approach to foster a spirit of partnership and collaboration between all project stakeholders.

Our investment in text analytics

Capgemini has extensive experience using text analytics to give our clients a sustained competitive advantage. For example, we devised a predictive model to identify claims that would otherwise have been neglected. We also used this approach to help a major manufacturer detect quality risks in its operations.

We have identified text analytics as a promising new technology and invested accordingly. We established an R&D centre in India to research the application of speech and video analytics to real business scenarios.

Our strong partnerships with all leading technology vendors provide valuable resources and knowledge in this area, and we also collaborate with emerging and open source text analytics vendors.

For more information, please contact Lee Smith.