Are you ready to listen to your customer? Really listen?
Conversational Commerce will revolutionise consumer-facing industries in ways not witnessed since the dawn of eCommerce. This is far more than a new interface or an additional channel in the omni-channel world. It is an entirely new way for brands to build relationships of value with consumers and an entirely new way for consumers to interact with brands.
Now estimated to be worth as much as $35 billion by 2020 for retailers alone, it’s no longer a question of whether you want to compete at Conversational Commerce, but how and when.
How can Capgemini help?
Capgemini recognises the value of Conversational Commerce in driving deeper, more human connections at scale. It has the potential to a different level of relationship, engagement, and brand affiliation. Rather than being a threat to existing operating models, Conversational Commerce is an opportunity to create new value for consumer-focused industries. We help you by blending together end-to-end capabilities on Conversational Commerce, with an approach that starts small, demonstrates value, then scales the capability, and expands into tangible business growth opportunities.