Customer Interaction Analytics

More often than not, you know who your customers are, but you don’t know anything about them. Analytics give you a complete picture of your customer interactions across channels, enabling you to predict and act on the insights you gain. You can also use your customer interaction data to give your customers a personalised journey – bringing you closer to their brand and their business.

Unleash the power of your data

Odigo Analytics is a multichannel dashboard that uses relevant KPIs to manage the performance of your contact center, including productivity, resources optimisation, commercial activity, quality and speed of answer. Based on our customer relationship knowledge and experience of 300+ clients, Odigo Analytics is a ready-to-use tool that collects, cleans and formats all of your interaction data.

Insight consulting

Knowing where your weaknesses are is useful, but knowing how to improve them is invaluable. Insight Consulting analyzes and benchmarks your contact center KPIs to enable you to maximise your use of data. Our experts can help you identify your optimisation potential and make recommendations to enhance the performance of your team.

Customer interactions analytics

Our Customer Interactions Analytics solution helps you better understand what your customers expect from you and how you can increase their satisfaction. Using your CRM and our interaction data, Customer Interactions Analytics enables you to optimise your interactions management to deliver the best possible customer experience – segmenting your customers and personalising your relationship with them.

A proven leader

Recognised in 2015 as a leader in Gartner’s Magic Quadrant for Contact Center-as-a-Service (CCaaS) in Western Europe, Odigo is used by more than 380,000 advisors across the world. Odigo handles more than five million minutes and close to one million SMSs for our clients on a daily basis.

As a telecom operator, editor and integrator, we help our clients achieve their objective of increasing customer satisfaction and revenue, while reducing operational costs.

Contact one of our experts today to learn how Odigo Analytics and Insight Consulting can enable you to drive value from your interactions data.

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