The World Retail Banking Report 2021 from Capgemini and Efma explores an era where banking is invisibly embedded within customer lifestyles to provide a sustainable, experiential customer journey. Discover how implementing BaaS platform models to unlock the value of open ecosystems and harvesting customer behavioral data to provide hyper-personalised engagement will be the key to success for banks.
Download the report at https://worldretailbankingreport.com/ and follow #WRBR21.
