World Retail Banking Report 2021 Infographic

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Get an overview of World Retail Banking Report 2021 findings with our quick-read infographic.

The World Retail Banking Report 2021 from Capgemini and Efma explores an era where banking is invisibly embedded within customer lifestyles to provide a sustainable, experiential customer journey. Discover how implementing BaaS platform models to unlock the value of open ecosystems and harvesting customer behavioral data to provide hyper-personalised engagement will be the key to success for banks.

Download the report at and follow #WRBR21.



WRBR 2021 Infographic Final...

File size: 1.74 MB File type: JPEG image


Ame Stuart

Expert in Customer Engagement, Digital Banking, FinTech, Retail Banking

Sankar Krishnan

Expert in Banking, Capital Markets, FinTech