Navigating the uncharted waters of robotics, automation and artificial intelligence

For decades, many businesses have invested heavily in one or more ERP systems, often struggling to maximise the benefits of that investment. Faced with the huge costs of integrating multiple and discrete ERPs, businesses have historically opted for alternative options such as offshoring business processes or compromising on the levels of customer acquisition and retention that could be achieved.

Business leaders are seeking clear and practical guidance on a sustainable response to this challenge, and most view robotics, automation and artificial intelligence (AI) not just as a solution to their immediate problems, but also as a catalyst for unprecedented levels of efficiency and growth.

While it is true to say that robotics, automation and AI have the potential to change the way we transact and process commerce at a pace and scale not seen since the industrial revolution, success will be dependent on a pragmatic and structured approach to adoption.

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