Working with Capgemini, Tube Lines has turned IT from an emotive subject into a value-adding service function, able to anticipate and exceed end-user demands.

The use of Service Integration And Management (SIAM) principles has contributed to a 60% cost reduction plus high end-user satisfaction.

Now the team can deliver IT solutions to business users before they even know they need them. Just 2.5 desktop engineers can support 3,000 users thanks to central packaging and deployment of all applications, plus a standardized desktop and intelligent service desk.