CIOs plan service integration approach to solve multi-sourcing challenge
Nearly a third of CIOs expect to start a SIAM implementation within the next 12 to 24 months, according to the latest Capgemini research report with CIO Connect, entitled ‘The Multi-Sourcing and Service Integration Challenge
In this report we seek to answer the key emerging question of how CIOs can equip themselves to mediate in the new demand/supply environment for IT solutions and services. It examine the changes taking place across the demand/supply IT landscape, and conclude that an entirely new operating model is required. This new model will have Service Integration and Management (SIAM) as its core capability, enabling organisations to source all IT services and systems as commodities and on a much more flexible basis.