Many CIOs are planning a service integration approach to solve the multi-sourcing challenge. Nearly a third of CIOs expect to start a service integration and management (SIAM) implementation within the next 12 to 24 months, according to the latest Capgemini research report with CIO Connect, entitled The Multi-Sourcing and Service Integration Challenge.
In this report we seek to answer the key emerging question of how CIOs can equip themselves to mediate in the new demand/supply environment for IT solutions and services. It examines the changes taking place across the demand/supply IT landscape, and concludes that an entirely new operating model is required. This new model will have SIAM as its core capability, enabling organisations to source all IT services and systems as commodities, and on a much more flexible basis.