Creating the digital “Starbucks experience”
At Starbucks, coffee is big business. Since opening its first location in Seattle, Washington in 1971, the company has grown into one of the world’s largest specialty foods retailers and one of the most globally-recognised brands.
But Starbucks has built a billion-dollar enterprise on more than just coffee; it has succeeded in creating a unique Starbucks experience in its stores and online.
This case study sets out the recipe for Starbucks’ Digital Transformation success.