The onset of the financial crisis has changed the game: governments aiming to reduce budget deficits can only deliver so much through spending cuts. It’s now even more vital that tax agencies ensure individuals and businesses pay the tax they owe by minimising welfare fraud and error.

Ian Pretty explains how tax and welfare agencies can tackle noncompliance, evasion and error including client stories where billions of euros were saved, generating a return of at least 25 times the original investment.