Moreover, the tax agency wanted to step up efforts to boost revenue collection. A revenue forecast model was conceptualized to set targets. However, the agency lacked appropriate tools to create accurate forecasting inputs and perform advanced analysis. Existing processes required streamlining through business process analytics to break the silos. Retrieving relevant analytics from vast chunks of data and gathering a consolidated view of its collections and operations was a bitter challenge.
To meet these challenges a robust and scalable technology foundation comprising data integration and advanced business analysis was envisaged. A business intelligence and data warehousing solution was seen by MSTD as the ideal means to create such a foundation.
Capgemini implemented an end-to-end business intelligence, data warehousing, and reporting solution from scratch, including installation of hardware, software, solution definition, and support. Capgemini experts defined comprehensive solution architecture for MSTD using SAS Enterprise Data Integration Studio, SAS Enterprise Miner, and SAS/ETS, SAS Enterprise BI Studio, powered by HP hardware. Comprising 1,000 database tables, over 600 ETL jobs, 350 reports, and 30 dashboards, the solution integrates data extraction storage data mining, data analysis, and reporting tools. It automates the process of building sophisticated predictive models and enables the detection of fraud through circular trading and predictive analysis.
Capgemini also implemented the Computerized Desk Audit (CDA) for MSTD to calculate the tax liability of dealers on the basis of 11 parameters.
The CDA implementation performed by Capgemini helped MSTD accrue numerous benefits, including improved service delivery by actualizing Anywhere Anytime services for website compliance, enabling improved dealer satisfaction due to easily available information, and bringing government services closer to the doorsteps of citizens. Moreover, with CDA compliance, the dealers were spared the effort of appearing before an audit officer. Involving dealers in the audit process upfront via CDA provided MSTD with an opportunity to respond to their tax liabilities. In addition, the decreased cost of compliance and reduced response and resolution time helped MSTD save time and cost incurred by dealers. CDA was run on all dealers, enabling MSTD to realise Rs. 56 crores in additional tax revenue.
MSTD was able to successfully implement CDA and observe an increase in revenue collection. Due to the use of advanced technology and integration with a dealer-facing e-service, there was an observed reduction in the tedious and manual effort, thereby enhancing operating efficiency. The CDA implementation also freed up human resources from Business Audit work for additional tax for eleven months. This resulted in further financial savings.
MSTD is now well equipped to collate data from various external agencies across Maharashtra, as well as the Indian Government, to identify tax evasion and stop revenue leakage. Additionally, robust reporting ensures MSTD has real-time access to accurate data at the right place and right time, replacing manual processes. The project has achieved such unprecedented success that it is already being recognised with prestigious awards from industry bodies.
Commenting on the successful association with Capgemini, G.V. Bilolikar, Joint commissioner of Sales Tax, Economic Intelligence Unit said: “Capgemini’s solutions have been an advantage to our operations as they have helped us apprehend revenue leakage resulting from tax evasion—a massive challenge faced by state tax and revenue collection departments around the country. The BI-DW solution implementation at MSTD enabled us to analyse the massive data and supported business decision making. The CDA implementation has been successful and has been widely adopted by the dealers. It also helped us realise value close to INR 56 crores immediately after its implementation. This success was jointly conceived by both the MSTD core team as well as the Capgemini project team with the able sponsorship of the Honorable Commissioner of Sales Tax.”
Vinay Kargaonkar, IPS, Special Inspector General of Police and Chief Vigilance Officer, Maharashtra Sales Tax Department, commenting on how the Capgemini solutions helped MSTD control tax evasion said: “The BI DW initiative has brought a revolutionary change in the way we make decisions everyday- moving away from a person to a system based decision making. The CDA implementation also proved instrumental in controlling tax evasion. The Capgemini team not only implemented the solution but also helped our officers use the system efficiently.”