COVID-19 has caused disruptions to global supply chains on an unprecedented scale. While some businesses were prepared to deal with the impact, many were not prepared. Nevertheless, the pandemic has made clear that uncertainties and disruptions are likely to become more frequent in Supply Chain Management (SCM). The challenge for organisations is not merely to mitigate risk, but to future-proof their supply chains.
A future-proofed supply chain incorporates some key characteristics such as resilience and agility, and digital technologies also play a critical role: organisations can leverage digital technologies to enable end-to-end visibility, dynamic operations, and process integration to future-proof SCM. Further, they can accelerate their achievement of future-proofed SCM by working with third-party providers.
In this paper, Everest Group explores the following topics related to organisational preparedness in SCM:
- The impact of COVID-19 on global supply chains and emerging changes in business models
- Key characteristics of a future-proofed supply chain
- The role of digital transformation in future-proofing supply chains and an approach to successful digital transformation
- The role of service providers in driving digital transformation and the associated benefits
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